Samsung to gather all Galaxy Fold units sent out to reporters for investigation

Samsung to gather all Galaxy Fold units sent out to reporters for investigation
Samsung’s first smartphone with a foldable display is writing history, no doubt about it. What will this segment of the tech industry archives say exactly, is still uncertain. It seems like every day we get a new development in the saga of the Galaxy Fold.

First, reviewers around the world got Galaxy Fold units ahead of the launch, as is tradition, to give users insights about how the new device feels to use. The initial feedback was mostly positive. Reporters said that the hinge mechanism is durable and satisfying to use and the crease in the display is barely visible when handling the device. That raised hopes among consumers that the Galaxy Fold is more than a prototype that Samsung has decided to sell to a few customers.

But that joy was short-lived, at least for some of the testers. Pictures of damaged displays started showing up on Twitter and while some were caused by the users which mistakenly tried to peel a layer of the display, others were of no fault of the person handling the Galaxy Fold.

Samsung is in damage control mode

Samsung has handled the situation as best as possible. Damaged units were replaced almost immediately, but now the company is going even further. Yesterday, Samsung announced that it is postponing the release of the Galaxy Fold to give itself time to investigate the various issues the device had and hopefully come up with ways to prevent them.

Naturally, in order to investigate, Samsung needs to get said units. According to Reuters, the move is already underway. Sources familiar with the situation have said that Samsung is going to retrieve all units that it sent out to reviewers in order to take a thorough look at them. So far, none of the reviewers with working units has mentioned that they've had to part ways with their Galaxy Fold.

What’s causing all these problems?

As soon as the Galaxy Fold was announced and the tech behind its foldable display was explained, concerns were raised about its durability. In order for the display to be able to bend, Samsung had to ditch the battle proven Gorilla Glass and go for something softer, in this case, plastic. The Galaxy Fold’s in-folding design provides some protection for the large inner display, but there are a couple of caveats that have proven to be a weakness for the device.

One is the small gap that’s left between the two panels when the phone is closed. While it’s not a large one, it’s enough to get random small objects that might be lurking in your pocket stuck in the fold of the display, causing scratches or potentially even damaging the OLED panel under the protective plastic.

The other is the area between the hinge and the display, which also appears to be a lucrative spot for unwanted debris to sneak into. Then once you unfold the display whatever is stuck under it starts putting pressure on the display matrix and can easily damage it, which was the case with one of the devices sent to reporters.

Now all that’s left to see is how long the launch of the Galaxy Fold will be delayed and what changes Samsung is going to make. With units initially expected to start shipping around April 26, it’s obvious that a large number are already manufactured and waiting in storage somewhere. Making any design changes at this point will be a costly and slow process. On the other hand, Samsung can’t afford to send devices that might break within a week to customers that are paying $2000 for them. We’ll see how this situation unfolds (pun intended) as it might be one of the most difficult things Samsung has had to deal with since the Note 7 fiasco.

Related phones

Galaxy Fold
  • Display 7.3" 1536 x 2152 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 512 GB
  • Battery 4380 mAh(32h talk time)



1. sgodsell

Posts: 7451; Member since: Mar 16, 2013

The one from Deiter at the Verge, when he had something underneath his fold device. First of all he is a well know iPhone zealot. I dont know why they have that idiot test any Android device. The reason why they want the devices back, is because under a powerful microscope you can easily see what kind of material did the damage underneath the fold area, and see if the material was from the galaxy fold itself, or from some other foreign material. I wouldn't put it past Deiter to go out of his way to screw up that device.

5. midan

Posts: 3010; Member since: Oct 09, 2017

Denial much? if there's hole between the screen and device, it means eventually something will get there and break your screen. Clearly big design flaw.

23. sgodsell

Posts: 7451; Member since: Mar 16, 2013

I haven't said that there isn't a problem with the fold, but its a well known fact that the verge, and especially Deiter is a well know Apple zealot, and doesn't like Android. Just look at his other work. There is no denying that he hates Android. So why have a guy like that review any smartphones. He even got a number of things wrong with his review. The obvious is when he said the fold runs only 3 apps, but actually runs 8 apps simultaniusly.

24. sgodsell

Posts: 7451; Member since: Mar 16, 2013

The verge needs to get people that actually know something about the devices that they are actually reviewing. It would go a long way for the verges credibility.

27. mackan84

Posts: 555; Member since: Feb 13, 2014

If you read the review he says you can tile three apps and then you can go crazy with floating apps. I’m glad there is a reviewer not blinded by a new form factor in the stagnated smartphone-industry.

28. midan

Posts: 3010; Member since: Oct 09, 2017

Did you also read that if you fold your phone you lose all that?

9. Aruminiumaian

Posts: 209; Member since: Jul 22, 2017

If there 6 or 7 reports from reviewers that claim they somehow managed to break the same product coming up simultaneously, it is normal to assume that something is not right with that particular product.

22. ebilcake

Posts: 1231; Member since: Jul 16, 2016

The display is almost paper thin and they thought it was a good idea to peel off a layer.... I'm not judging but that seems like a bad idea.

10. ebilcake

Posts: 1231; Member since: Jul 16, 2016

I'm curious if Samsung might have a case against some of these reviewers. Obviously, they have to investigate first but they're getting a lot of bad rep from this, much of it from reviewers mistreating the devices. I'm not sure if peeling off that layer is reasonable behaviour, at the least a lot of media groups have misreported on this.

11. ebilcake

Posts: 1231; Member since: Jul 16, 2016

The Verge doesn't much credibility left with enthusiasts, however mainstream media and the average joe wouldn't know this.

25. ph00ny

Posts: 2055; Member since: May 26, 2011

I didn't realize people still read and watch Verge with the recent copy strike debacle they were involved in

2. ando125

Posts: 16; Member since: Apr 06, 2017

Worst of all, its not IPXX rated! Hoping for another revised model next year.

4. blingblingthing

Posts: 976; Member since: Oct 23, 2012

To be honest, that's supposed to be impossible. The idea of a foldable phone (so some tolerance) then you make it waterproof (an even tighter tolerance) makes it that much crazier. Then you have that hinge to worry about.

19. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Not a fan of the design but based on the reviews I've seen it works fairly well, despite the crease down the middle. (Ignoring the idiot reviews who tried peeling it, of course) It's not a product that will appeal to many, especially for the price so I doubt they're expecting it to be a big seller, it's just so they could say they were first, or one of the first. I'm sure they said in the past it wasn't about being first anymore, I guess they forgot....

3. blingblingthing

Posts: 976; Member since: Oct 23, 2012

From my research, it seems that about two of them removed the polymer layer and someone used clay to hold the phone.

21. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Clay? Why? lol

6. chris2k5

Posts: 283; Member since: Nov 17, 2012

Samsung making poorly designed products ala Note 7 again

14. sissy246

Posts: 7124; Member since: Mar 04, 2015

This is nothing like the note 7 problem. And the OTHER company has had its fair share of mishaps.

20. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Yes, comparing the two is a bit silly.

8. ebilcake

Posts: 1231; Member since: Jul 16, 2016

How many legitimate cases have there really been? excluding the numpties who peeled off a layer of the display?

12. midan

Posts: 3010; Member since: Oct 09, 2017

Clearly too many because Samsung did this

15. ebilcake

Posts: 1231; Member since: Jul 16, 2016

We'll see, I'm only aware of the one. Reviewers do occasionally get defective devices, it's not that unusual.

17. midan

Posts: 3010; Member since: Oct 09, 2017

You know Samsung postponed the launch? Clearly they are afraid of something and they definately should. I'm not surprised if they eventually decide to cancel the whole device. It doesn't sound like a product people should expect product to be when they buy one and Especially price tag like that. That very thin extra plastic layer makes a very big question mark

18. ebilcake

Posts: 1231; Member since: Jul 16, 2016

They're just being careful, they have to be seen to be making every effort to investigate this. That's generally what responsible companies do when something like this hits mainstream media, they can't just ignore it, regardless of whether it's a real issue or not.

13. sissy246

Posts: 7124; Member since: Mar 04, 2015

Good job getting on this Samsung. Get this figured out and fixed.

16. iloveapps

Posts: 855; Member since: Mar 21, 2019

Damage control on the mode. Yeah make Samsung spirit high to release these half baked products.

29. sissy246

Posts: 7124; Member since: Mar 04, 2015

Awwwww so glad I can trigger you, lmfao Samsung got right on this , that is a good thing. Unlike that other company that try's to hide things. I also said, they need to get this fixed so, where am I doing damage control. Now peaceboy, go back to mommies basement.

26. Godlymansean

Posts: 337; Member since: Apr 14, 2017

Thought this may happen. Smart on Samsung's end.

* Some comments have been hidden, because they don't meet the discussions rules.

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