Samsung finds two reasons to blame for Galaxy Note 7 exploding batteries


Samsung will officially announce the reason for the Galaxy Note 7 recall on Tuesday, but an early report by the Wall Street Journal sheds light on what's to blame even before the event.

The main reason behind the recall seems to be indeed irregularly sized batteries that caused the phone to overheat. However, that was not the only reason, and other Galaxy Note 7 had batteries that were manufactured defectively.

The Galaxy Note 7 went on sale in August 2016 and carried batteries manufactured by either Samsung SDI or Amperex Technology, a Hong Kong company that makes the batteries at a factory in China. At first, the company thought only the Samsung SDI-made batteries were defective and acted quickly to recall those units, but the following ramp-up of production at Amperex resulted in faulty manufacturing and problems arose again, causing the full recall.

The official report will go on more detail and explain in its entirety the reason behind the recall of 2.5 million Galaxy Note 7 phones that cost the company at least $5 billion.

Samsung has taken the investigation seriously, hiring three independent contractors to investigate reasons in quality control and the supply chain. 

In addition, Samsung officials have met with U.S. Government representative in Washington DC to present the report and the officials are allegedly happy with the investigation that has been carried out. The company has also laid out an 8-step plan including more testing, inspections and manufacturing quality assurance to ensure that the issue won't happen again.

Meanwhile, Samsung has also said that 96% of all Galaxy Note 7 have been returned by users. Airlines have banned the use of the phone on board, and were required to announce the ban until recently.

source: WSJ

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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43 Comments

1. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Change the title to WSJ.

3. galaxy-gear

Posts: 119; Member since: Sep 30, 2016

Waiting the announce the reasons

6. ibend

Posts: 6747; Member since: Sep 30, 2014

it's because of russia...

5. juandante

Posts: 679; Member since: Apr 23, 2013

Damn title.

8. abdoualgeria

Posts: 928; Member since: Jul 27, 2015

The galaxy s8 will be the safest galaxy ever made ....

9. phonester

Posts: 30; Member since: Oct 27, 2016

Great...another clickbait!

13. Plasticsh1t

Posts: 3108; Member since: Sep 01, 2014

You were using it wrong.

14. corvette72778

Posts: 164; Member since: Feb 25, 2012

so then why hasn't any of my 3 Note 7s melted?

21. Dr.Phil

Posts: 2391; Member since: Feb 14, 2011

This is the problem that people wrongly attribute to any product that is recalled: just because a product is recalled does not necessarily mean that all products are going to demonstrate that same problem. The purpose of a recall is to PREVENT there ever being a possibility that a known safety issue ever does occur. The biggest example of this is car recalls. Every year, auto manufacturers recall thousands of car models for a certain problem that was found to be in a sample size (sometimes it can be as little as 30 cars with a problem to the hundreds). Remember the Toyota/Lexus floor mat acceleration issue? Not everyone experienced the issue (in fact the overwhelming majority DIDN'T), but because there was a select number that did they recalled every car to ensure that it met new safety standards. So, to answer your question, your phone COULD be perfectly fine, but because there was a problem found in a good amount of devices they have decided to recall the phone to PREVENT the possibility of future problems. TL;DR: Recalls are for PREVENTION purposes, it does NOT mean that ALL devices will showcase a particular issue.

15. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

Past 8 months haven't been good to batteries in general.

17. jsdechavez

Posts: 803; Member since: Jul 20, 2012

What's the second reason again?

20. xondk

Posts: 1904; Member since: Mar 25, 2014

Yeah, title seems just a bit misleading.

18. cnour

Posts: 2305; Member since: Sep 11, 2014

Game is over Sambomb

19. batmite

Posts: 197; Member since: Jan 19, 2017

Samsung is just in denial about their lack of QC. They should be embarrassed over the entire Note 7 debacle.

22. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You're an idiot. Samsung makes 50 phone models at the least. If Samsung had bad QC like you claim, explain how they only have a 7% failure rate which it was the S6, while company's who make half as many phones like Apple, has a 25% failure rate on a single model. You are just stupid. But hey, you're not alone in your stupid little basement world.

25. batmite

Posts: 197; Member since: Jan 19, 2017

You're just salty and bumburned because I told the truth.

33. iushnt

Posts: 3108; Member since: Feb 06, 2013

Butthurt much??

39. batmite

Posts: 197; Member since: Jan 19, 2017

You're just as salty and bumburned as he is.

* Some comments have been hidden, because they don't meet the discussions rules.

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