Nvidia issues total recall on overheating Shield Tablets

Nvidia issues total recall on overheating Shield Tablets
Beware, Nvidia Shield tablet owners! The company announced a voluntary recall of Shield tablets sold over the past 12 months over a safety issue. It is reported that the battery inside the tablet can overheat and pose a fire hazard. To prevent folks' hands or houses from burning down, Nvidia is asking users to stop using the recalled tablet and fill a claim for a replacement device.

To understand whether you're eligible for a recall or not, make sure your Shield tablet is updated to the latest software, dated July 1 or newer (consult the Settings > About tablet > System Updates). Then go to the Settings > About tablet > Status, and check out the tiny text under the Battery category. If it says "B01", you're gold, but if you see "Y01", it means your tablet is due for replacement.

Affected units will also receive notifications that include the device's serial number and a link to a tablet recall page on Nvidia's website. You will have to agree to get your original tablet "deactivated remotely and rendered unusable" as part of the process, so be sure to back-up any data that you don't want to have erased.

On a side note, we totally didn't expect our April fools' joke about Nvidia and overheating to become a reality, but hey, such is life sometimes!


source: Nvidia

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38 Comments

1. PedroPecos

Posts: 6; Member since: Feb 05, 2015

Still... The best Tablet ever...

7. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

What if it explodes during the update phase? Keep crying.

19. j2001m

Posts: 3061; Member since: Apr 28, 2014

What happens if your Apple iPhone 6+ bends why you updating it to ios9???????

29. Sidewinder

Posts: 515; Member since: Jan 15, 2015

iOS 10 will probably fix that..

31. gaming64 unregistered

No need to answer to him. HE doesn't care about your anti-Apple comments anyway.

8. Plutonium239

Posts: 1154; Member since: Mar 17, 2015

Surface 3 and Surface pro 3 are better than this Nvidia tablet.

11. Pattyface

Posts: 1658; Member since: Aug 20, 2014

Agree with the pro

13. Plutonium239

Posts: 1154; Member since: Mar 17, 2015

I bought a Surface 3(the 128gb version, who can survive with only 2gb of ram? that shouldn't even be an option), its a lot more capable than you think, I can run Fallout 3 and Fallout New Vegas on it with no problems(I plug my xbox 360 controller into the usb port), looks great too.

12. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Shield is great to play games, and just for $300 you can't get better. Surface 3 won't play games that well and pro 3 is too big and costly compared to shield. It's not about which one is better. It comes to what you need and what's your budget.

14. Plutonium239

Posts: 1154; Member since: Mar 17, 2015

The Surface 3 plays games just fine.

16. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Shield came a year ago, it was and still a great tablet to play games which costs 300. Surface is great tablet and I would have bought one too but simply waiting for next versions with skylake and USB type C. But shield and surface are different, you just can't say they are better than shield, that's my point.

21. Plutonium239

Posts: 1154; Member since: Mar 17, 2015

I bought one now because I recently broke my leg and am not supposed to sit with my leg down for extended periods of time, so I can't really use my desktop. I ended spending $808, I bought the 128gb version, the type cover, the surface pen and the Microsoft Bluetooth arc touch mouse(which is very nice and i like that it makes the clicking noise even though it doesn't have a middle wheel). Its much more capable than I thought it would be.

34. EclipseGSX

Posts: 1770; Member since: Oct 18, 2011

I wouldn't consider Fruit Ninja a good example of a game

32. gaming64 unregistered

If I would buy something for gaming, I would rather pick up a Vita instead. Mobile platforms are never suited for playing hardcore games. That might change in the feature though but by then, it still is a place for casual shenanigans.

36. Pattyface

Posts: 1658; Member since: Aug 20, 2014

If for portable gaming why buy the inferior vita over the 3ds? Not talking about power but 3ds games are on a way higher levelevel

35. Pattyface

Posts: 1658; Member since: Aug 20, 2014

Well we were responding to his best tablet ever

17. mixedfish

Posts: 1545; Member since: Nov 17, 2013

Sure compare apples and oranges will you, they aren't even in the same price range or function.

24. medicci37

Posts: 1361; Member since: Nov 19, 2011

Considering the price MS charges the Surface tabs should be. Depends on what your using it for. The graphics in the Surface tabs aren't better

25. LordDavon

Posts: 152; Member since: Sep 19, 2011

You are correct. My $1600 Surface Pro 3 (Core i7) is much better than my $300 Android tablet. I have both, use both, and love them both. I wouldn't ever compare them to each other. That's just silly!

2. housry23

Posts: 136; Member since: Jun 03, 2012

Got my RMA in. They are sending me a new one and then rendering the old one unusable remotely. I wonder if some XDA Developer will get the unusable ones bootable?

3. Ninetysix

Posts: 2933; Member since: Oct 08, 2012

Arnold > Colin

4. RebelwithoutaClue unregistered

Y01 here.. never noticed any heat issues though. Will wait until the RMA comes in

40. cheetah2k

Posts: 2190; Member since: Jan 16, 2011

I'm the same. I have both Wifi and LTE versions. The Wifi does get a little warm from extended gameplay, but I would expect that. After all my Sony Z3 gets excessively hot when playing the same games.. Signed up for the RMA on both anyways, and will wait for the replacements.

5. LordDavon

Posts: 152; Member since: Sep 19, 2011

I hear that they still want the old tablets returned, even though they render them useless. Maybe the new tablet won't get as hot as this one. Mine was a Y01.

30. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Looks that way. Got this reply. Dear NVIDIA Tablet Customer, Thank you for submitting a claim to replace your tablet. Your replacement will ship within the next 2-4 weeks. Please follow the included instructions to replace or dispose of your old tablet. Please make sure to back up your photos, video and data files, so that you may access them from your replacement tablet. As a reminder, when you set up your new tablet, your old tablet will be deactivated and no longer function. Please remove all accessories – cover, SIM card, SD card, etc. – before returning your old tablet. Thank you for your loyalty and for participating in this recall effort. Sincerely, NVIDIA

41. Shocky unregistered

Other than that comment at the end there is no word about returning the tablet or even details of where to return it. They might include details and even packaging with the replacement, but at that point it's your choice if you return it. I guess that's why they call it a "voluntary recall"

6. wargreymon

Posts: 764; Member since: Nov 05, 2013

How is it a total recall if only certain tablets are affected?

18. mixedfish

Posts: 1545; Member since: Nov 17, 2013

Because it's a voluntary product wide recall. You can choose to benefit from it.

28. LordDavon

Posts: 152; Member since: Sep 19, 2011

It isn't. I think they are calling it a "total recall" because it is a worldwide recall. It doesn't affect all Nvidia Shield Tablets though. From the email I received from Nvidia (I purchased mine directly): "Tablets with model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. The recall does not affect any other NVIDIA products. This is a worldwide recall. NVIDIA is coordinating with appropriate governmental authorities to ensure that the recall follows established regulatory practices."

10. Shocky unregistered

No overheating issues with mine, long gaming seasons in console mode and no problems. I'll check the version number when I get home and see if I'm due a replacement.

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