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New Touch ID modules on Apple iPhone 7/7 Plus need to be recalibrated by the Apple Store

Posted: , by Alan F.

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Back in February 2016, several Apple iPhone 6 and Apple iPhone 6 Plus owners saw their handset bricked after they attempted to install iOS 9.2.1. At the same time, users were receiving "error 53" messages. As it turned out, all of these iPhone 6 and iPhone 6 Plus units had problems with the Touch ID module and were repaired by unauthorized third party repair shops. The error 53 messages were the result of certain sensors in Touch ID used by Apple, not matching up with the parts used by the unauthorized repair shops.

Apple recently was sued by an Australian regulatory agency for not allowing iPhone users in the country to have the Touch ID module fixed by the repair shop of their choice. The Australian Competition and Consumer Commission (ACCC) filed the suit, accusing Apple of disabling hundreds of Apple iPhone and Apple iPad units because they were repaired by third party repair shops.

Despite the criticism and law suits (a class action suit filed in the U.S. by iPhone 6/iPhone 6 Plus users was tossed out by a judge), Apple has continued to arrange for Apple iPhone 7 and  Apple iPhone 7 Plus users to have their handsets disabled if a third party repair shop works on the Touch ID button. If it needs to be replaced, the new button must be recalibrated at the Apple Store. Unlike the Touch ID buttons on past models, the button on the iPhone 7 and iPhone 7 Plus is a "solid state" part and is not mechanical.

"If any damage to the iPhone 7 or 7 Plus home button is done, we cannot replace it. In repair, we run across occasions where there is damage to the home button. We cannot always tell if the home button functions pre-repair or if the glass cracking caused a tear of the home button cable during removal of the LCD."-Michael Oberdick, owner, iPhone repair shop iOutlet

Naysayers will call this an example of Apple's desire to capture every penny spent by a consumer on his/her iPhone. Apple will say that this is an attempt to make sure that every iPhone is repaired properly by someone certified by the company.

You can see for yourself that the new TouchID modules can't be replaced without a trip to the Apple Store, by clicking on the video at the top of this story.

source: Motherboard

67 Comments
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posted on 08 Apr 2017, 22:05 9

1. darkkjedii (Posts: 24329; Member since: 05 Feb 2011)


Sucks where there are no Apple Stores. Glad we have four in the greater Las Vegas area.

posted on 08 Apr 2017, 22:06 4

2. kiko007 (Posts: 5188; Member since: 17 Feb 2016)


Four? Jesus...

posted on 08 Apr 2017, 22:09 1

3. darkkjedii (Posts: 24329; Member since: 05 Feb 2011)


Fashion Show, Cesar's Palace, Town Center, and downtown Summerlin.

posted on 09 Apr 2017, 00:25

10. JC557 (Posts: 1788; Member since: 07 Dec 2011)


In NYC we have a lot of Apple stores within city limits and out on Long Island which isn't a far drive or ride on on transit.

posted on 09 Apr 2017, 08:58

23. darkkjedii (Posts: 24329; Member since: 05 Feb 2011)


Comes in handy. I'd love to see Samsung build some.

posted on 09 Apr 2017, 09:11 3

26. yann (Posts: 362; Member since: 15 Jul 2010)


All of you bragging how many Apple stores have???
This is new level of insanity.
Apple charge you extra money to replace your stupid part - a fingerprint reader and you bragging about the number of the stores?
So stupid.

posted on 09 Apr 2017, 09:23 2

28. kiko007 (Posts: 5188; Member since: 17 Feb 2016)


Who gives a f**k what you think is worth bragging about? To add to that, who was bragging about... anything? They were sounding their numbers, nothing braggadocios about it.

"This is new level of insanity."

You're right... you have reached a new level of insanity. You've starting thinking people who are better off than you give a s**t about your opinions'. Pro-tip: WE DON'T.

"Apple charge you extra money to replace your stupid part - a fingerprint reader and you bragging about the number of the stores?"

A) Every OEM charges more than third party repair shops to fix things like biometric scanners. How the hell is some mom and pop repair shop supposed to do that without f**king up the logicboard?

B) Bruh... it's like an extra $30 dollars. I don't know what your living standard is, but thirty dollars is chump change. Hell, that should be chump change to anyone living with a flagship smartphone. If you don't have that, I think I feel sorry for you... a little at least.

"So stupid"

You're right, you are definitely stupid...

posted on 09 Apr 2017, 11:01

33. yann (Posts: 362; Member since: 15 Jul 2010)


You prove my point. Thank you.

P.S. Come down. The spit is all over you

posted on 09 Apr 2017, 11:31

35. darkkjedii (Posts: 24329; Member since: 05 Feb 2011)


Troll. Are you one of Techies flunkies?

posted on 09 Apr 2017, 21:47 1

46. TechieXP1969 (Posts: 14041; Member since: 25 Sep 2013)


He one of yours. Why are you using my name? What a douchebag you are!

posted on 10 Apr 2017, 07:44

53. yann (Posts: 362; Member since: 15 Jul 2010)


Calling me troll? Why? Because I have common sense and can think without worshiping Apple? Can you calculate how much touch ID cost and how much they charge you for repair? Extra 30$? In relation that the touch ID price is less? Then they charge you double.
But hey! It is your money and your life. My life is independent from Apple, Google, etc. I live my life. Do you? I doubt it.
And looking at your photo darkjedii I would like to ask you a question: are you gay? Don't offend yourself - it is a simple question without anything to shame or embarrassing, right? Just curious...

posted on 09 Apr 2017, 11:46

36. Mxyzptlk (unregistered)


You don't have a point. No one was bragging about anything. Having an Apple Store close by is convenient. You're just trolling.

posted on 14 Apr 2017, 08:15

57. marorun (Posts: 5029; Member since: 30 Mar 2015)


MXyzptik

Having a normal repair shop certified to repair your device and at a much lower price than apple store would be even more convenient!

posted on 14 Apr 2017, 08:12

55. marorun (Posts: 5029; Member since: 30 Mar 2015)


*peaple who are better off than you give a s**t about your opinions.*

Very classy mr Apple lover show how high and mighty you think about yourself.

Well i got a news for you you are no better than anyone else you maggot.

posted on 09 Apr 2017, 09:45 1

31. darkkjedii (Posts: 24329; Member since: 05 Feb 2011)


@yann. We're not bragging dummy, we're liking the convenience of not having to pack up our broken phones and send them in to get fixed. I dropped my iPhone 5, and broken the screen on the strip, and while I waited for it to get fixed, I had lunch in the mall. See what I mean? No packing, shipping, calling, and waiting.

As I said, Samsung needs brick and mortar stores in the USA. How liking a major convenience stupid? That's one of my biggest gripes with Samsung, guess you're too busy trolling to see that.

posted on 09 Apr 2017, 21:52 1

48. TechieXP1969 (Posts: 14041; Member since: 25 Sep 2013)


Ship a phone for repair? Who would do such a thing? Lol.

If my phone has a serious enough break, I get shipped a replacement and pack up the. Token one and it gets shipped on someone else dime.

Home buttons shouldn't break. I mean if you own a phone a year or 2 and the home button breaks, then the phone is a piece of Shute.

Samsung tests their home buttons with over 100,000 presses. I've never had one break on a Samsung even after getting it wet.

I know Apple buttons. Real all the time. I replaced them my self in my old iPod Touch. Cheap junk!

posted on 14 Apr 2017, 08:15

56. marorun (Posts: 5029; Member since: 30 Mar 2015)


Darkjedii

Funny here in montreal i can go to over 10 repair shop all certified to repair almost any brand of android.

I take those shop over any specific OEM shop anyday.
Pricing is much better and as they are certified warranty not affected.

you guys are too busy trolling to see thats indeed.

posted on 09 Apr 2017, 17:49

43. mikehunta727 (Posts: 1051; Member since: 12 Sep 2014)


Apple having plenty of brick and mortar stores bodes really well for customer service/experience. Beats having to send your phone in a box to OEM for 2-3 weeks, only for it to come back damaged by service/not even fixed instead of visiting a brick and mortar Apple store and walk out with your fixed issue in one hour

OEM's dream of having Apple's brick and mortar strategy and availabilty of them

posted on 14 Apr 2017, 08:17

58. marorun (Posts: 5029; Member since: 30 Mar 2015)


Mikehunta same convenience with an android device just go to any certified repair center give your phone go take a coffee and come back 1-2 hours after to take it back.

And best part its cost easily half less.

PS: i know they dont repair iphone but i dont give a damn i dont use thats crap.

posted on 09 Apr 2017, 22:02 1

50. TechieXP1969 (Posts: 14041; Member since: 25 Sep 2013)


Bragging? I don't think they are.

Appears it's just about how if they need a repair, there is a Apple Store close and they don't have to send a phone.

Like u have to do with Samsung.

The only problem is, Apple stores can't always repair a phone in a day. So if it takes a few days, having one close isn't a benefit.

But replacing a home button, that shouldn't have broke to begin with, having. Store close is nice. You just need at least an hour to wait.

posted on 14 Apr 2017, 08:10

54. marorun (Posts: 5029; Member since: 30 Mar 2015)


agreed Yann,

Here in Canada no need apple store as all carrier do those repair ( sadly at same price as apple.. ) and we have tons of repair center.

Glad i use an android as most of those center are certified to repair mostly all big android brand whitout affecting the warranty.

posted on 08 Apr 2017, 23:23

7. nctx77 (Posts: 2373; Member since: 03 Sep 2013)


We have six in metro Dallas.

posted on 09 Apr 2017, 03:38

16. AlikMalix (unregistered)


Two in my city (don't want to give up my location - but we're in central cali.

posted on 09 Apr 2017, 12:30 1

39. Omarc07 (Posts: 481; Member since: 12 Nov 2012)


Here in los angeles you would think they would have more haha. Theres none in downtown . Theres one in santa monica which is 40 mins aways then one on glendale galleria which is about an hour away. So here if something's wrong with your iphone you gotta take a long drive .

posted on 09 Apr 2017, 21:57 1

49. TechieXP1969 (Posts: 14041; Member since: 25 Sep 2013)


As big as LA is? We have 2 in Chicago in terrible area with nowhere to park unless you pay to park in a garage blocks away. The rest are in the burbs.
We have 9. But on 2 are reasonably close.

Far more carrier stores close by tho.

There are 4 TMO stores within 3 miles of my zip.

posted on 08 Apr 2017, 22:09 7

4. mikehunta727 (Posts: 1051; Member since: 12 Sep 2014)


I get why they disable Touch ID if its been tampered with. It's reasonable... It's tied to the logic board directly. Device should never ever cease to function though like it did in the past

posted on 08 Apr 2017, 23:34 10

8. cmdacos (Posts: 552; Member since: 01 Nov 2016)


Agree 100%. Disabling Touch ID makes complete sense. Disabling the entire device is greed and why the lawsuit from Australia is a welcome push.

posted on 08 Apr 2017, 23:40 1

9. kiko007 (Posts: 5188; Member since: 17 Feb 2016)


"Disabling the entire device is greed and why the lawsuit from Australia is a welcome push."

You honestly believe Apple would purposely risk a substantial lawsuit for a few extra bucks through Apple repairs? Do you believe in supervillains as well?

posted on 09 Apr 2017, 01:33 12

13. MrElectrifyer (banned) (Posts: 3960; Member since: 21 Oct 2014)


They already did similar sh*t with their hardware defects, purposefully blaming the user for their flawed designs until they got slapped with a lawsuit. Not hard to imagine them going through whatever means to further squeeze cash out of blind followers who won't dare to question their actions...

posted on 09 Apr 2017, 09:04

25. Mxyzptlk (unregistered)


Name one company that supports products that have been compromised with unlicensed parts. That automatically voids the warranty, so you have no idea what you are talking about.

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