Microsoft Surface owners report random sound issues

Microsoft Surface owners report random sound issues
The Windows RT based Microsoft Surface tablet has been out for a few weeks now, and its initial reviews have been generally positive. Despite the current lack of enough quality apps available on the new platform, the slate is solid, sturdy, and has good battery life. (Our Microsoft Surface RT review is here.) But it seems like some units might be affected by a strange issue that has yet to be resolved.

There is a thread at the Microsoft Answers web page where a number of Microsoft Surface owners report having the following problem: the tablet's sound output gets muted for no obvious reason. A press of the volume rocker sets the volume back to its previous level, but the mute button gets triggered again sooner or later, either randomly or after the device is turned back on from sleep mode.

Interestingly, it is speculated that the touch cover for the Microsoft Surface might be at the bottom of this as the issue is present only if the accessory is in use. Microsoft representatives have suggested a few solutions, but so far, none of them seem to have helped.

Are any Microsoft Surface owners experiencing such problems? Let us know down in the comments!

source: Microsoft Answers via Neowin

Related phones

Surface RT
  • Display 10.6" 1366 x 768 pixels
  • Camera 1 megapixel
  • Processor NVIDIA Tegra 3 T30, Quad-core, 1300 MHz
  • Storage 32 GB



1. Muhannad

Posts: 455; Member since: Sep 20, 2011

Before anyone says anything, just remember that all products have a faulty batch and one or two users is only a small number compared to the number of people who bought the tablet. It can all be fixed with a small software update.

6. nwright94 unregistered

I seriously doubt you'd say this same thing if it were an apple device :p

8. Muhannad

Posts: 455; Member since: Sep 20, 2011

I would say the same thing for an Apple device, all devices have there fair share of faults.

9. JeffdaBeat unregistered

I'm probably the biggest Apple fanboy here and I point out flaws with their products. It happens.

10. nwright94 unregistered

I admit their flaws too. I don't see any product and company as perfect, I'm just pointing out that if this were the iPad with the same issue, the tone would be opposite from this.

2. daniebanjar

Posts: 1; Member since: Nov 08, 2012

i have same problem, i had instaled my laptop with windows8, i thing its have software problem,

7. mrllano

Posts: 91; Member since: Aug 20, 2012

Doesn't happened to my laptop ever

3. RaKithAPeiRiZ

Posts: 1488; Member since: Dec 29, 2011

And then ...a Wild problem appears

4. Penny

Posts: 1859; Member since: Feb 04, 2011

I have the Surface RT with the Touch Cover, and yes I have noticed this problem as well. It only occurs after waking the computer up from sleep as far as I can tell, and it is resolved by pressing the volume up or down button when you resume. Pretty sure this is a software issue related to the Windows 8 sleep/wake function.

5. imeubeu

Posts: 59; Member since: Jul 01, 2012

only problem i hav is the wi-fi, hav to reset it ever 5mins

11. codymws

Posts: 237; Member since: Jun 17, 2010

I haven't experienced this issue, and I use the touch cover. I have had a problem with the Xbox Music app though, the audio skips and freezes when I browse the web in Internet Explorer. I think it's a fixable problem with the Music app though, because that hasn't happened with iHeartRadio or TuneIn.

12. pikapowerize

Posts: 1869; Member since: May 03, 2012

still an awesome device though! :)

13. xpxp2002

Posts: 1; Member since: Nov 09, 2012

I haven't experienced this issue, but I have noticed that when the device is "asleep"/connected standby, that mail notification sounds are garbled, as though the sound subsystem isn't outputting at the correct rate.

14. Ramjet

Posts: 1; Member since: Jun 17, 2013

I have a different audio issue on my Surface tablet. When viewing a web page (Huffington Post article for example) I am getting a random audio news feed. If my link has an audio portion and I try to listen to that audio, both adios play over each other. On the HP web page there is on obvious place where I can turn off the offending audio. Happens on other web pages as well.

15. magicmpm

Posts: 1; Member since: Apr 13, 2014

Hey I have a different audio problem. I do NIH have the accessory but my volume still gets very quiet at random times. It only affects volume on internet explorer as well. I can watch a YouTube video and hear no voices at 100 but I can go and listen to music at 15 and it is really loud. Any suggestions?

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