Microsoft Surface owners report random sound issues
posted by Nick T. / Nov 08, 2012, 7:31 AM
There is a thread at the Microsoft Answers web page where a number of Microsoft Surface owners report having the following problem: the tablet's sound output gets muted for no obvious reason. A press of the volume rocker sets the volume back to its previous level, but the mute button gets triggered again sooner or later, either randomly or after the device is turned back on from sleep mode.
Interestingly, it is speculated that the touch cover for the Microsoft Surface might be at the bottom of this as the issue is present only if the accessory is in use. Microsoft representatives have suggested a few solutions, but so far, none of them seem to have helped.
Are any Microsoft Surface owners experiencing such problems? Let us know down in the comments!
source: Microsoft Answers via Neowin
Posts: 455; Member since: Sep 20, 2011
Before anyone says anything, just remember that all products have a faulty batch and one or two users is only a small number compared to the number of people who bought the tablet. It can all be fixed with a small software update.
posted on Nov 08, 2012, 7:38 AM 13
I seriously doubt you'd say this same thing if it were an apple device :p
posted on Nov 08, 2012, 10:36 AM 2
Posts: 1; Member since: Nov 08, 2012
i have same problem, i had instaled my laptop with windows8, i thing its have software problem,
posted on Nov 08, 2012, 8:09 AM 1
Posts: 1847; Member since: Feb 04, 2011
I have the Surface RT with the Touch Cover, and yes I have noticed this problem as well. It only occurs after waking the computer up from sleep as far as I can tell, and it is resolved by pressing the volume up or down button when you resume. Pretty sure this is a software issue related to the Windows 8 sleep/wake function.
posted on Nov 08, 2012, 9:18 AM 1
Posts: 237; Member since: Jun 17, 2010
I haven't experienced this issue, and I use the touch cover. I have had a problem with the Xbox Music app though, the audio skips and freezes when I browse the web in Internet Explorer. I think it's a fixable problem with the Music app though, because that hasn't happened with iHeartRadio or TuneIn.
posted on Nov 08, 2012, 6:58 PM 1
Posts: 1; Member since: Nov 09, 2012
I haven't experienced this issue, but I have noticed that when the device is "asleep"/connected standby, that mail notification sounds are garbled, as though the sound subsystem isn't outputting at the correct rate.
posted on Nov 09, 2012, 8:34 AM 0
Posts: 1; Member since: Jun 17, 2013
I have a different audio issue on my Surface tablet. When viewing a web page (Huffington Post article for example) I am getting a random audio news feed. If my link has an audio portion and I try to listen to that audio, both adios play over each other. On the HP web page there is on obvious place where I can turn off the offending audio. Happens on other web pages as well.
posted on Jun 17, 2013, 8:00 PM 0
Posts: 1; Member since: Apr 13, 2014
Hey I have a different audio problem. I do NIH have the accessory but my volume still gets very quiet at random times. It only affects volume on internet explorer as well. I can watch a YouTube video and hear no voices at 100 but I can go and listen to music at 15 and it is really loud. Any suggestions?
posted on Apr 13, 2014, 9:21 PM 0
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