Inbox gets its official shutdown date and Google lies to users about Gmail

Inbox gets its official shutdown date and Google lies to users about Gmail
Google let Inbox users know quite a while ago that it would be shutting down the app in March 2019 and Google has continually promised that users’ favorite Inbox features would be integrated into Gmail before anyone was forced to leave Inbox. Now, Google has put a specific date on the Inbox shutdown despite that promise not having been kept.

Inbox users have been getting a pop-up notification for a while reminding them that the app is going away and urging users to try out Gmail, but in the past day, that notification has gotten more specific. Now, the notification gives a more accurate timeline with the number of days left before Inbox is shut down and the countdown points to April 1st. Unfortunately, right after that Google straight up lies to Inbox users by claiming that “You can find your favorite Inbox features in the Gmail app.” 

As an avid Inbox user since the app launched, I can say unequivocally that is a lie. Gmail has gotten options to snooze emails, which is probably someone’s favorite Inbox feature, but that’s about it. Gmail still doesn’t have all of Inbox’s bundles (like Trips), it doesn’t highlight actionable items inline (like attachments, places, etc), it doesn’t have an option to save links to Inbox (instead it added Keep and Tasks to Gmail’s sidebar, which isn’t the same, it doesn’t have an option to quickly archive all items in a group (be it a bundle or a group of messages from a specific day), and Gmail also doesn’t have Inbox’s option to pin messages or notes. 

Maybe Google will surprise us and add all of those features in the next two weeks, but given how slowly features from Inbox have been added to Gmail, it seems pretty unlikely. In the meantime, users are being forced to leave Inbox and unless Google surprises us all with a major upgrade to Gmail, it seems poised to have lied about what Inbox users can expect when migrating to Gmail.



1. Tziggy14

Posts: 626; Member since: Sep 02, 2014

I won't be suprised if they pull the same stunt phasing out Google Play Music this year too without migrating all the important features to YT Music. I've learned to never trust any new product Google makes.

2. magnaroader

Posts: 40; Member since: Feb 25, 2016

So, Google is "lying" because they didn't include all the features (yet) to gmail, but Apple is revolutionary and praised for releasing a new ipad mini that uses the SAME exact body from a 2015 product with only the processor and minor update to the display, yet is being priced higher than it should be? Welcome to i-PhoneArena boys and girls.

6. Finalflash

Posts: 4063; Member since: Jul 23, 2013

No, Apple is revolutionary for announcing AirPower years ago while not even being remotely close to producing said device. This is iPA, stop expecting them to do any less.

7. AbhiD

Posts: 856; Member since: Apr 06, 2012

I like how you compared an instance of not keeping up promises and lying, with an instance where neither was any promise made nor broken.

10. MichaelHeller

Posts: 2734; Member since: May 26, 2011

It's called a false equivalence fallacy. You see it a lot around here.

3. Vogue1985 unregistered

So need to close Gmail email accounts too?

4. logicsdude

Posts: 85; Member since: Jun 25, 2014

"April 1nd"? Now that's quality journalism

5. nej_simon

Posts: 18; Member since: Apr 05, 2014

Too bad. I always thought inbox was was a superior product and as Michael writes not that much has changed in the original gmail app (both web and android). I love for ex. that in inbox you can reply in a floating box separate from the mail thread so you can write while you read older mails in the thread or open other mails. In gmail the reply box is fixed at the end of a thread so you have to open gmail i another browser window to do something similar.

8. ZombieHunter

Posts: 268; Member since: Oct 13, 2013

Who wrote this article? Sounds like an angry teenager....

9. buccob

Posts: 2980; Member since: Jun 19, 2012

Isn't April's 1st that "fool's day" in the US? could this be related to that?... I loved Inbox, though I moved on a couple of weeks ago and kinda forgot about it until you brought it up...

11. Ardoleon

Posts: 14; Member since: Nov 30, 2012

Also, keep in mind that Google said "Favorite" features, not all features. They probably made a migration of the most requested features to begin, and may or may not move the remaining features at a later date.

12. MichaelHeller

Posts: 2734; Member since: May 26, 2011

Check around with Inbox users: bundles and pinning are the favorite features for many Inbox users. Google knows this, which is why they've consistently promised that bundles would come to Gmail. But, that promise never had a timeline on it, unfortunately.

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