In the U.S., BlackBerry has the biggest increase in customer satisfaction among smartphone producers


According to the latest American Customer Satisfaction Index, which was released yesterday, BlackBerry has the fastest rising customer service score in the U.S. among smartphone manufacturers. The 5.4% improvement in its ACSI tally should put a smile on the face of BlackBerry CEO John Chen. Since the company started to be tracked by the index back in 2012, it has had a 13% increase in its score. Apparently, the company must be doing something right.

Overall, BlackBerry's score of 78 placed it fourth in the survey. Apple and Samsung each achieved a score of 80 to tie at the top. But both are trending in opposite directions. Apple's scores since it was first listed in 2012 are 83, 81, 79 and 80. Samsung's scores those same years are 71, 76, 81 and 80. Motorola finished third with a score of 79, up 2.6% from last year.

HTC's ACSI score rose 2.7% from 2014 to hit 77. Microsoft (75 for a 2.6% drop in its satisfaction reading) and LG (74, down 1.3% for the year) finished sixth and seventh, respectively. The average cellphone company scored a customer satisfaction reading of 78, unchanged from last year.

source: ACSI via BlackBerry

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26 Comments

1. jonathanalexander9

Posts: 61; Member since: May 04, 2015

i want blackberry full touch screen flagship 5"-5,5" 1080P,come on blackberry

3. Mxyzptlk unregistered

With specs of the passport. The only way I would get a blackberry.

7. meanestgenius

Posts: 22430; Member since: May 28, 2014

It's called the BlackBerry Slider, and while it will have a slide out physical keyboard, you'll never have to slide it out to use it as it will also come with a virtual keyboard. It will be released closer to the end of the year with flagship specs in tow.

19. waddup121 unregistered

but do they sell their phones doe?

20. meanestgenius

Posts: 22430; Member since: May 28, 2014

Of course they still sell their phones. What kind of idiotic question is that?

24. Mxyzptlk unregistered

Some manufacturers don't sell directly to consumers. No need to get salty with him.

25. meanestgenius

Posts: 22430; Member since: May 28, 2014

And there's no need for you to even reply to my comment. What, you don't have a life and need to to justify your lonely existence again? What happened? Not enough drama and arguing in this comments section for you? Get a life, dude.

5. EbonyPericarp

Posts: 67; Member since: May 02, 2015

Who exactly is this 'patriot' guy? Doesn't he have a life to get? Sad.

8. meanestgenius

Posts: 22430; Member since: May 28, 2014

This is well deserved. BlackBerry 10 is great OS, and keeps getting better with every update. 10.3.2 was just released, and it's great! Kudos, BlackBerry.

9. alterecho

Posts: 1106; Member since: Feb 23, 2012

My satisfaction with Blackberry: 99% 1% - the phone acts up some times.

10. sleepypandaeyes

Posts: 382; Member since: Apr 12, 2015

Love my blackberry classic!!!!.

11. sleepypandaeyes

Posts: 382; Member since: Apr 12, 2015

But blackberry need to improve the specs of their phones. Dual core processor doesn't cut it!!!!

14. meanestgenius

Posts: 22430; Member since: May 28, 2014

Ever heard of the BlackBerry Passport? Y'know, the totally square BlackBerry with the quad-core processor?

15. Planterz

Posts: 2120; Member since: Apr 30, 2012

But double 10 people is like 20 people....

16. meanestgenius

Posts: 22430; Member since: May 28, 2014

So now you're going to troll BlackBerry articles as well as trolling Apple/iOS articles? That's PATHETIC.

18. BobbyDigital

Posts: 2125; Member since: May 29, 2014

At least that 20 number is more brain cells than you'll ever have.

21. isprobi

Posts: 797; Member since: May 30, 2011

I think this is well deserved. BlackBerry has done much more to change and improve its products than other phone makes that just keep releasing slightly updated versions of the same phone.

22. tatail

Posts: 261; Member since: Jan 08, 2010

If ever you feel that your BB10 phone is letting you down. Try to the same task on an iOS and Android phone, you will quickly realize that you are imagining things.

* Some comments have been hidden, because they don't meet the discussions rules.

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