Huawei USA announces there will be no KitKat update for the Ascend Mate 2

Huawei USA announces there will be no KitKat update for the Ascend Mate 2
A blog post at gethuawei.com, the webshop that was set up specifically for US customers, has announced that the Jelly Bean-loaded Ascend Mate 2 will not be getting an update to Android 4.4.4 KitKat. This has made quite a few customers unhappy, to say the least, as the mid-ranger is less than 6 months old, and anyone who bought the device was expecting that it'll be getting updates for at least a year.

To make matters worse, there is absolutely no reason given on why the company decided to not update the phone. This has led to a lot of angry customers, which is not something you want when you are trying to expand into the US markets. The phablet is not an incredibly powerful one, but there are no hardware limitations to stop it from running KitKat – it's powered by a Snapdragon 400 SoC, coupled with an Adreno 305 GPU, and has 2 GB of RAM. So, of course, angry owners of the handset were fast to accuse Huawei of a “get the money and forget the device” strategy, which is not a blotch a manufacturer wants on their reputation in today's highly competitive market.

Aside from the mid-range SoC, the Ascend Mate 2 also has a few plus sides – such as the huge 6.1” display (although – with a low 720p resolution), or the generous 3,900 mAh battery. It doesn't lack in the camera department as well, with a 13 MP back shooter, which we thought was pretty good for the device's class, and a 5 MP selfie cam. All this with a price tag of $299 – needless to say, quite a few large-screen lovers went for the the mid-range phablet.

Naturally, there will be many who will now turn to custom ROMs for their device. Do you own an Ascend Mate 2? Are you already bulldozing through CyanogenMod's website?


source: GetHuawei blog via Android Authority

Related phones

Ascend Mate 2 4G
  • Display 6.1" 720 x 1280 pixels
  • Camera 13 MP / 5 MP front
  • Processor Qualcomm Snapdragon 400, Quad-core, 1600 MHz
  • Storage 16 GB + microSDHC
  • Battery 3900 mAh(25h 3G talk time)

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40 Comments

1. BobLawblaw unregistered

U wot m8?

22. afraaa

Posts: 138; Member since: Oct 23, 2014

congratulation to u about huawei ... 2014 jan phone and no update :)))) , enjoy your defend

38. Ashoaib

Posts: 3282; Member since: Nov 15, 2013

no surprise... typical of chinese OEMs, they dont update their devices bcoz they dont want to spend any time and resource on software updates

2. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

This'll make 'em to release Kitkat or lose customers.

3. bayhuy

Posts: 320; Member since: Jun 23, 2011

Soon their site gethuawei.com will be renamed to getridofhuawei.com.

26. afraaa

Posts: 138; Member since: Oct 23, 2014

well said @bayhuy

4. scarface21173

Posts: 687; Member since: Aug 17, 2014

That's the main reason why I wont buy a device from this company and many others the after care service is rubbish. They just want you to buy a new device from them every 12 mths it's just not exceptable.

10. techsavvy.jaz

Posts: 163; Member since: Feb 07, 2012

They made their intentions clear there, while answering the questions on the blog post the guy who posted the news kept on talking about "next devices".

27. afraaa

Posts: 138; Member since: Oct 23, 2014

:)) yeah

31. fzacek

Posts: 2486; Member since: Jan 26, 2014

Any Chinese manufacturer basically...

5. Settings

Posts: 2943; Member since: Jul 02, 2014

Reminds me of Sony in their early Xperia days.

6. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

With the price below $300 and a gigantic battery life, it crush most of the kitkat phone combined. Average Joe don't give a damn on it

7. iushnt

Posts: 3097; Member since: Feb 06, 2013

So when it comes to Chinese manufacturers, everything they do is right for u?

9. sip1995

Posts: 1771; Member since: Feb 07, 2014

Agreed...

11. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Yes, he is China biased. I can't believe he call himself a phone seller, when he don't even know what a consumer want.

39. Ashoaib

Posts: 3282; Member since: Nov 15, 2013

he is not china biased. he is just a fool who just comment without thinking

20. walnuttt

Posts: 153; Member since: Apr 11, 2014

fanboy detected..

36. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Nexus 5 for $50 more is much better and will actually be supported for at LEAST 2 more major updates. Xperia Z Ultra, $60 more, much better and guaranteed update to 5.0. Xperia M2, $70 cheaper, similar specs, will probably get 5.0. HTC Desire 816, same price, same specs, will be getting 5.0. Huawei sucks.

8. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

We know which brands to steer clear from now

12. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Well, I think many people will avoid buying Huawei devices now. No wonder Xiaomi kicked Huawei in the ass and stole Huawei's world's 3rd smartphone manufacturer position.

13. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

Another reason to avoid cheap Chinese phones. IMO only Oppo is a respectable brand from China, I like their pace of innovation, even if they don't sell crazy cheap phones the quality is consistent.

14. Bondurant

Posts: 781; Member since: Jun 04, 2014

17. Telemike

Posts: 43; Member since: Nov 30, 2012

That is not for the USA LTE model. the Chinese model is not the same as the one sold here. Different radios and such MT-L03 = USA MT-L05 = China Different firmwares

18. Bondurant

Posts: 781; Member since: Jun 04, 2014

That would mean the USA division of Huawei is plain lazy to port it for L03 version, or they plan some other update i.e. Lollipop +Emui3.0. In fact that is what Mate 2 users should be asking for rather than outdated Kitkat.

28. afraaa

Posts: 138; Member since: Oct 23, 2014

this is hauawei brand dervice .. they get paind by huawei , your reason is nonsense .as your other reasons . yeah asking for lollipop .. no why lollipop they should ask for android 6 . its better :))

15. TRUVILLE

Posts: 146; Member since: Sep 11, 2014

And this why I buy only nexus when it comes to android!

16. Bondurant

Posts: 781; Member since: Jun 04, 2014

Samsung Nexus did not receive kitkat. fail.

19. Martin_Cooper

Posts: 1774; Member since: Jul 30, 2013

You mean the 2011 Samsung nexus which was the last nexus samsung made? Its an almost 4 years old device that I doubt any significant percentage of people actually still use.

21. Bondurant

Posts: 781; Member since: Jun 04, 2014

Samsung Nexus released on Nov 2011. Kitkat released on October 2013. Fail.

23. afraaa

Posts: 138; Member since: Oct 23, 2014

u are fai ... nexus atleast got two year.. u are blind actually blind cuz u wanna but cheap phone ... and u are the only actually one here .. more than two and half device from nexus gettind android 5 and here u are huawei awesome support .. this phone is not even one year ... :)))) awesome .. awesome . nexus 7 212 gets android 5 . and its three year . shame on u huawei shame on u .

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