Here we go again: Verizon customer upgrades to Apple iPhone 5s, keeps unlimited data

Here we go again: Verizon customer upgrades to Apple iPhone 5s, keeps unlimited data
You might remember last month when a glitch on Verizon's website allowed an unknown number of its customers to upgrade to a new phone, but keep their unlimited data plan. After fixing the problem, the question was whether or not Big Red would cancel the transactions affected by the bug, or allow them to go through. To its credit, Verizon allowed those who should have lost their unlimited data plan, to keep it.

Fast forward a little more than three weeks later, and we have been tipped to a similar situation that took place today, by someone who works for a Verizon reseller. The rep tells us that they have just changed the processing system used in the store from eRoes to Iconic which might have something to do with what happened in this story. It seems that a Verizon customer, already grandfathered in with unlimited data, updated to a new gold Apple iPhone 5s. Since she was buying the phone on contract at the subsidized $199.99 price, she was supposed to lose her unlimited data.

But just like those who ordered their phone late last month, the customer was able to keep the unlimited data upon activating the new handset. According to our tipster, the VZW computer recognized the $24.99 monthly rate that the customer had been paying (that was a special rate leftover from the days when BlackBerry ruled the enterprise) and suggested the unlimited $29.99 monthly data plan as the most comparable offer.

It seems that just maybe, Big Red hasn't removed all the bugs from its system.

Thanks, Anonymous Tipster!



1. Shatter

Posts: 2036; Member since: May 29, 2013

Big red chewing gum?

8. Jommick

Posts: 221; Member since: Sep 10, 2013

Big red red soda?

2. Synack

Posts: 688; Member since: Jul 05, 2011

I wish I could keep mine :( lost it last October

3. ChafedBanana

Posts: 409; Member since: Sep 20, 2011

Hey! Way to point out the bugs! Wouldn't want this to keep happening.

4. Mxyzptlk unregistered

Verizon can afford to offer it to customers. They just need to beef up their LTE network.

7. javac

Posts: 102; Member since: Mar 04, 2013

Verizon has the largest lte network and is releasing lte-a at the beginning of next year? idk what your talking about

10. xtroid2k

Posts: 601; Member since: Jan 11, 2010

maybe they have the coverage but bandwidth is a different story

12. tedkord

Posts: 17413; Member since: Jun 17, 2009

It's not as good as it was at launch, but I still regularly get 10-15mbps.

17. miles16852

Posts: 241; Member since: Oct 20, 2011

its not a 'maybe' , its your bandwidth was probably never good to begin with,, mine never changed, just as fast as it was day one LTE was turned on ...

5. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I still have my unlimited data plan, I'm just going to have to add a line to my plan to get the new phone and give my current phone to my steup daughter, that way I'll keep the new phone and the unlimited data. :) ... still waiting for Black Friday to make the purchase just in case the Droid Maxx goes a sale.

6. terabyteRouser

Posts: 457; Member since: Oct 18, 2011

Or you can just pay full price.

23. Penywyz

Posts: 255; Member since: Aug 13, 2013

If you want one, now is the time to buy one. The MAXX is on sale for 199.99 until November 3rd. I have an Ultra and I absolutely love it!

29. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I believe you may be mistaken. $199 is the new price for the phone through Verizon. There's no November 3rd deadline to get the phone at that price.


Posts: 109; Member since: Mar 18, 2012

Does it strike anyone as unusual that this shows $24.99 Unlimited Data? Working for Verizon Wireless for the last 2 1/2 years I never ran into an Unlimited Data plan for $24.99. They were always $29.99. Hmmmm.... News paid for by Verizon to get people to upgrade?

13. tedkord

Posts: 17413; Member since: Jun 17, 2009

Did you read the article?

20. thetuba

Posts: 20; Member since: Jun 17, 2013

A couple things look suspicious here: 1-The taxes come to $39.54, that is a lot of taxes for just a $199.99 phone even with accessories. 2-its says Device ID is CPE which is Customer Provided Equipment which leads me to believe it was purchased outright instead of with an upgrade. 3-the $24.99 unlimited data plan. I too have never seen this plan in over 6 years in the wireless industry, and there was no discount on the $110 Primary line......

21. structureman116

Posts: 142; Member since: Sep 14, 2010

The tax item should not be suspicious. Some states require the buyer to pay tax on the full retail price of the phone, not on the subsidized price, and the CPE box is not checked as it should be if it was customer provided. I too have been using smartphones since the original motorola Q and have never seen a $24.99 unlimited data plan either, although it is completely possible they are getting some type of discount through an employer or something also. My dad finally got himself a smartphone, but only because he received a kick ass discount due to being a local government employee.

14. ChafedBanana

Posts: 409; Member since: Sep 20, 2011

Unlimited data for life, holmes.

18. miles16852

Posts: 241; Member since: Oct 20, 2011

lol, keep on telling yourself that, eventually verizon will force everyone off there luxurious unlimited data plans, its inevitable ... lol i think DEEP down you know it too...

26. 9thWonderful

Posts: 232; Member since: Jan 24, 2013

not if you can afford to keep paying retail price. in that scenario the company hasn't lost any money by subsidizing the cost & having to wait until the contract fulfills to make the $ i'd say his theory may be correct. someone purchasing at retail price is immediate profit for the company vs. delayed gratification i.e. a wireless carrier's wet dream.

15. Beholder88

Posts: 86; Member since: Mar 30, 2012

If the line belonged to a business account at one point and had that $24.99 plan, it shouldn't have stayed on the line to begin with unless the account is still a business account. Only some large businesses out there still get an unlimited everything deal. Without knowing more about the account, you can't really go and say that there was some mistake or glitch causing this. Could be and end user getting a phone through his business and didn't have a clue what plan he was on to begin with.

22. jb4674

Posts: 145; Member since: Apr 05, 2013

I still have my granfathered unlimited data plan from AT&T and it ain't going nowhere. ;-)

24. Android4Ever

Posts: 89; Member since: Aug 12, 2013

If you're not an established person with a nice house, nice car, money in the bank ect..and you're paying $135.00 a month for a monthly phone bill, you're a complete idiot. And you most likely will never achieve the things I listed above because your priorities are super F'd up...

25. 9thWonderful

Posts: 232; Member since: Jan 24, 2013

okay, who cares? big deal...someone kept their unlimited data.

27. bransablan

Posts: 25; Member since: Jul 19, 2012

This article is a little misleading the only unlimited data plan that is $24.99 and allows existing customers to keep unlimited data would be if they currently have an employee discount that allows them to have such a feature still, such as a Boeing employee... Appreantly the rep who is using Eros is actually a thrid party indirect retailer and as we all know in the wireless business, indirect reps dont know ish thus the reason they felt like it was a glitch in the system, and the indirect rep is unable to see if the customer has such a employee discount program on eros or in iconic...

28. kingkoopa765

Posts: 31; Member since: Oct 22, 2011

I work at an indirect Verizon, we can still see employee discounts after the switch to iconic. The only different option we have now is when people are upgrading from unlimited data plan we have an option to choose 6GB maxx for $30 instead of 2GB. Not sure what happened in this scenario though, that's weird. But I say unlimited 4G LTE for all, screw the bandwidth! lol

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.