Verizon will not cancel upgrades that let customers keep unlimited data

Verizon will not cancel upgrades that let customers keep unlimited data
Over the weekend, we told you about a glitch that was allowing some Verizon customers to upgrade online to a new subsidized phone without having to give up their unlimited data plan. Verizon has been trying to get those still cooking with unlimited data to switch to a capped data plan. As it turned out, Big Red said that a "software issue" was responsible for the problem and said late Sunday that the problem was fixed.

The question was whether or not Verizon would allow those who were able to take advantage of the glitch, to keep their orders. Or, would the nation's largest carrier unilaterally cancel those orders? As it turned out, Verizon decided to allow those orders that benefited from the glitch, to go through. Keep in mind that not every Verizon customer was able to upgrade to a new subsidized phone and keep their grandfathered unlimited data plan. At least one Big Red customer upgraded to an Apple iPhone 5s and was forced to give up his unlimited data.

You can check out Verizon's statement below.


source: DroidLife

FEATURED VIDEO

14 Comments

2. harigrg33

Posts: 188; Member since: May 20, 2013

Every carrier shud gve unlimited data plan...

5. Shatter

Posts: 2036; Member since: May 29, 2013

Sadly they are not dumping much money into increasing bandwidth except tmobile. http://www.t-mobile.com/cell-phone-plans/individual.html

9. SnakeDoctor01

Posts: 3; Member since: Sep 30, 2013

I'd love go to go to T-Mobile. But their coverage area is so limited.

13. JC557

Posts: 1925; Member since: Dec 07, 2011

It's the only reason why it's able to be somewhat more affordable than the others. This was never a secret and it's what got me on-board with them when I started working my first job in high school. Then I got a job that required a lot of travel and needed to be connected almost everywhere I went so I looked at the map and went Verizon since Sprint was still spotty despite having a full colored map. AT&T gave my brother coverage problems so I crossed them off as well. Besides I have friends who tell me otherwise on the affordability side of things as their bills aren't that much cheaper than mine.

3. eggimage

Posts: 83; Member since: Jan 19, 2012

i'd be willing to go unsubsidized for a "true" unlimited plan with verizon for sure, if they still allowed any..........

7. Whateverman

Posts: 3295; Member since: May 17, 2009

Classy move VZW. I really expected another royal screwing, but you proved me wrong. Congrats to those lucky customers and let's hope for more glitches.

18. laheelahee

Posts: 213; Member since: Apr 09, 2012

im totally kicking myself for missing this... argg!!

11. SnakeDoctor01

Posts: 3; Member since: Sep 30, 2013

Too bad Verizon that it'll be a cold day in Hades before I give you idiots any money for an upgrade. Glitch that.

12. jphillips63

Posts: 253; Member since: Jan 04, 2012

PA if y'all keep ya freaking mouth shut on these sort things then there not be a fix on the glitch and folks can or would still be able to keep there unlimited plans on upgrades. Who are you folks in bed with it sure doesn't sound like us consumers.

16. 14545

Posts: 1835; Member since: Nov 22, 2011

Well, the carriers, in a roundabout way, do keep the lights on here. Not to mention, it hit slickdeals, so it was only a matter of time before VZW caught on anyway. Engadget is really the one to blame, they did outright reach out to VZW and ask if "it was a mistake".

19. laheelahee

Posts: 213; Member since: Apr 09, 2012

Engadget? seriously? wtf...

14. ChafedBanana

Posts: 409; Member since: Sep 20, 2011

I don't believe for a second that this was a software glitch. I think somebody on the inside is responsible for this. It went on for way too long and you should have seen the screen while creating an order. There was the option to switch to the 2 GB data plan for $30, the 6 GB data plan for $30 and then the keep unlimited data plan for $30.

17. 14545

Posts: 1835; Member since: Nov 22, 2011

Yeah, I have a hard time believing that too. I mean if it were a glitch, they would have either cancelled the orders, or take the upgrade site down for a few hours for "maintenance".

15. Sakeem

Posts: 865; Member since: Sep 05, 2012

I wish i could have taken advantage of this. Good for those lucky customers and kuddos to VZW. Not what i expected them to do.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless