HTC fails to live up to its promise on timely updates for the HTC One A9


When the HTC One A9 was unveiled on October 20, 2015, the manufacturer disseminated a promising message via a tweet. The message read that the unlocked version of the One A9 would receive every Google software update within 15 days after the update was first received by Nexus handsets. Since most new Android updates are sent to the stock Android Nexus models first, HTC was trying to use this promise as a selling point aimed at frustrated Android users used to long waits for updates.

Well, if HTC were a Disney character right now, it would be Pinocchio. Yesterday, the company revealed its updating schedule for Android 7.0 and said that the HTC One A9 will be updated after the HTC 10 receives the update in the fourth quarter, which spans October through December.

Regardless when the HTC 10 is updated, the fact the One A9 will be getting Android 7.0 afterward means that it will be more than 15 days after the Nexus devices receive the update. But it sure doesn't sound like HTC is contrite about failing to live up to its promise. In a statement released ye4sterday, HTC explained that "With the excitement around Android Nougat, we're aligning engineering resources around our most popular flagship products where the most customers will benefit." Note that the statement conveniently fails to mention the 15 day promise.

This isn't the first time that HTC failed to live up to a promise about updates. Back in 2014 it promised that the HTC One (M8) and HTC One (M7) would be updated to Android 5.0 within 90 days after receiving the update from Google. HTC failed to live up to its promise, a situation it is repeating again with the One A9.

Needless to say, it might be some time before consumers believe anything that HTC has to tell them. It's a sad state of affairs for a company that has delivered its best phone in years with the HTC 10, but can't seem to make a dent in the sales charts.

source: AndroidCentral

Related phones

One A9
  • Display 5.0" 1080 x 1920 pixels
  • Camera 13 MP / 4 MP front
  • Processor Qualcomm Snapdragon 617, Octa-core, 1500 MHz
  • Storage 32 GB + microSDXC
  • Battery 2150 mAh(16h 3G talk time)

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18 Comments

1. kiko007

Posts: 7520; Member since: Feb 17, 2016

SMDH........you aren't doing yourself any favors HTC. Let this be a lesson, don't make a promise you can't keep.

6. techlover2017

Posts: 65; Member since: Aug 22, 2016

Htc , Sony are on their graves in smartphones market. LG still have chance. All what they have to do is to shift their oled tv production to Amoled for smartphones.

9. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

sony still provides better quality smartphone than that burnoled and laggy samsung crap .

18. TerryTerius unregistered

I have literally never had an amoled screen suffer burn in issues. Anecdotal, I know; but still. And my S6 Edge & S7 Edge never really had issues with lag, that I can recall. No moreso than any other modern device I use anyway. It's likely my note 7 won't either.

2. keithtae

Posts: 564; Member since: Mar 25, 2015

What can one expect from them? They are a company that's full of lies anyway.

12. perfectnine

Posts: 201; Member since: Mar 11, 2016

Lol but pretty sure updates are still going to come faster than Samsung :))

3. lallolu

Posts: 733; Member since: Sep 18, 2012

They probably were just referring to security updates, not android version updates.

10. M.O.A.B

Posts: 322; Member since: Feb 13, 2015

Read the tweet carefully " every google sw update "

4. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

Google should delay the public release of updates by a month & release them to OEMs early so to remove one of the biggest criticisms of the platform

7. AlikMalix unregistered

How is that going to fix security holes any faster?

8. vincelongman

Posts: 5745; Member since: Feb 10, 2013

They already do that The September security update is released to OEMs in August, some OEMs (Xiamoi and BlackBerry) even often release them before Google As for the major updates, Google work with OEMs for months on end before the public release e.g. There was a leak of the Huawei P9's N ROM And Sony release dev previews for the Z3

13. perfectnine

Posts: 201; Member since: Mar 11, 2016

thats weird. HTC says they have only just received the code for Android N. Hmmm

14. vincelongman

Posts: 5745; Member since: Feb 10, 2013

They mean the final Android N code They've had access to the non-final Android N code for many many months

5. donrox

Posts: 203; Member since: Jul 18, 2014

ye4sterday

11. sumpil

Posts: 91; Member since: Feb 02, 2016

According to Apple's definition of "Update" HTC has not done anything wrong, basically HTC never said "Upgrade" which means to the next version of Android but rather they said "update" which means minor fixes and security updates.

15. 166cresskill

Posts: 1; Member since: Nov 14, 2012

More importantly, HTC promised security updates every month for the A9 and the 10. I have the 10 and my last security update was in early June. With the Snapdragon vulnerability and other threats, it is disgraceful that HTC has not delivered on it's promise. It's a safe bet that the 10 will be my last HTC phone and I have been with them since 2011. I have also used the iPhone and that's where I will stay. Google is also the culprit because in a recent survey, it was found that only 15% of all android devices are on Marshmallow right now, and that's after a year! Google simply doesn't give a damn!

16. perfectnine

Posts: 201; Member since: Mar 11, 2016

Lol other manufacturers may not even have any updates.

17. chebner

Posts: 249; Member since: Oct 17, 2011

Is your 10 unlocked? If so you should check for updates. July and August security updates for the 10 were released last week or maybe earlier this week. I updated mine a few days ago.

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