HTC explains in detail why the HTC Desire HD is not getting Android 4.0 update

HTC explains in detail why the HTC Desire HD is not getting Android 4.0 update
In the middle of this month, Canadian carrier TELUS showed off a schedule showing which of its devices would soon be getting the Android 4.0 update. One handset that was not getting it was the HTC Desire HD. TELUS noted that HTC was telling the mobile operator that Android 4.0 was not working smoothly on the device and decided not to offer Ice Cream Sandwich to owners of the phone. But that was reversed a few days afterward when HTC confirmed that the HTC Desire HD would in fact, be receiving the Android 4.0 update.

That turned out to be a short lived victory for HTC Desire HD owners and the Taiwan based manufacturer flip-flopped once again, commenting that performance issues were once again rearing their ugly head and forcing HTC to make the final decision not to update the phone. The manufacturer released a statement on Friday that explained its decision not to update the HTC Desire HD. Apparently, the size of the Android 4.0  update is so large for the HTC Desire HD that HTC would have to re-partition the device storage and overwrite user data in order to install this update.

The handset manufacturer reiterated that updates should always improve customer experience and that was not the case with Android 4.0 on the HTC Desire HD. Additionally, HTC says it is aware of how disappointing this news is to HTC Desire HD users and knows it has made a huge reversal from its previous confirmation about the update, "and for that we’re truly sorry".

Well, HTC Desire HD owners, the manufacturer says it had only you in mind when it 86'd Android 4.0 on the device. And the company did say it was sorry. Can you find it in your heart to forgive them?source: HTC via Phandroid

Related phones

Desire HD
  • Display 4.3" 480 x 800 pixels
  • Camera 8 MP
  • Processor Qualcomm Snapdragon S2, Single core, 1000 MHz
  • Storage 1.5 GB
  • Battery 1230 mAh(5.33h 3G talk time)



1. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

I feel bad for the HTC Desire HD owners. It is sounding like a game of he loves me; he loves me not. Apparently HTC doesn't love you any more.

43. Mxyzptlk unregistered

HTC isn't the only one who does this. Motorola is notorious for this.

49. OptimusOne

Posts: 694; Member since: May 22, 2012

well HTC is slightly better than motorola. WTF DROID 3 DOESN'T GET ICS. I SWEAR DROID 3 COULD RUN SENSE 4 and its specs are better than desire hd

59. RomeoJDR

Posts: 245; Member since: Dec 09, 2011

hmmm, isn't the Xoom going to be updated to Jellybean, which was released a year before the less than year old Jetstream which started on Gingerbread and staying on Gingerbread. You can't tell me that device doesn't have the capability to handle 4.0. Not to defend moto but certainly no worst than HTC and should only get better now owned by Google.

2. Hammerfest

Posts: 384; Member since: May 12, 2012

No... Force backup to MicroSD or PC when connected to HTC Sync, then allow repartition/update to ICS... otherwise trim some of the fat off the /system and add the useless apps to /data... Once again, HTC makes excuses with plenty of other options available...

57. smartphone

Posts: 160; Member since: Oct 21, 2011

There are four major types of data- messeges, contacts,apps, images & videos. contacts and images/videos can be easily backedup. messages can be backed up or can be bearable in their loss. apps can be reinstalled easily. the cheap one V can run ICS and Sense 4 , so HTC is making poor excuses for their bad customer support.

3. gwuhua1984

Posts: 1237; Member since: Mar 06, 2012

Just release the RUU for it and let the devs work their magic.

9. aaronkatrini

Posts: 242; Member since: Jun 06, 2012

Thats right! just like for Htc Desire for the Gingerbread update!

54. Superpiff

Posts: 36; Member since: Jul 29, 2012

Couldn't agree more,I'm running aospx B4 on my inspire and it works flawlessly except video record, that ruu would be great so they can have the proper drivers for the cam

4. JC557

Posts: 1920; Member since: Dec 07, 2011

It's strange how the Thunderbolt will get the update and not the Desire HD. Both of them have very similar specs. Even the Incredible 2 will receive the update. Of course all of that can change between now and whenever it's slated to be released. HTC is sjowing how lazy they can be, I still haven't gotten official ics on my rezound. Stop releasing too many phones per quarter.

44. arcq12

Posts: 733; Member since: Oct 13, 2011

dude, they haven't released anything after the one series and they won't release anything yet probably until the holiday season . .

52. JC557

Posts: 1920; Member since: Dec 07, 2011

HTC should make an effort to release one model (slight variations permitted) on all carriers as Samsung has done for the GS3. The droid inc 4g was released and other phones are in preparation for release last I heard.l so yeah, they did release and are releasing phones after the One series.

50. OptimusOne

Posts: 694; Member since: May 22, 2012

yeah. HTC is probably gonna announce that thunderbold/incredible 2 isnt getting ics because the specs are literally the same and the desire hd even has more ram

53. JC557

Posts: 1920; Member since: Dec 07, 2011

Desire HD seems to have the same RAM count as the Thunderbolt and Inc 2: 768 MB. Same goes for ROM storage. I no longer use the TB otherwise I would be pissed if htc should cancel the official 4.0 update.

5. Forsaken77

Posts: 553; Member since: Jun 09, 2011

Stop putting out devices with very little internal storage then HTC! You cheap bastards! No smartphone should have less than 16GB's of internal storage in this day and age. Or why not make it available through the computer to those who will accept the repartitioning, like how Samsung uses Kies instead of OTA? Cheap bastards, that's why. I don't have a Desire HD and already have 4.0.4 on my phone, but I'm so tired of these companies coming out with excuse after excuse of why they won't update. Just be honest and say "we're cheap bastards and don't wanna take the time to update an older device."

6. darkskoliro

Posts: 1092; Member since: May 07, 2012

this day and age? dhd was released years ago...

35. Forsaken77

Posts: 553; Member since: Jun 09, 2011

I was meaning roughly the last 2 years or so. And yes HTC has more internal storage on their high-end phones, but they still release mid and low ranged phones with minimal storage. Memory is very cheap, so EVERY phone should have a decent amount of internal storage.

8. 1701nino unregistered

What the hell are you talking about???I think HTC makes the best android phones hardware wise.At least HTC has the courtesy to speak to consumers.Every new phone from HTC has enough internal memory to use(one series) and its out of the box with ICS while CRAPSUNG is making cheap plasticky phones with terrible UI (you hear me,stop copying apple in design its too obvious) and foe example the original galaxy s was the high/end smartphone of its day and its not getting ICS and samsung didn't say a word about it to no one.Now my friend tell who is the greedy bastard here HTC or SAMSUNG???

19. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

"I think HTC makes the best android phones hardware wise." You think it is not a good thing when Sammy gives the consumer 2Gb of RAM? You must not be planning on upgrading your handset beyond JB.

39. 1701nino unregistered

Believe me when the next version of android is put i'm probably going to have a new handset;)

33. taz89

Posts: 2014; Member since: May 03, 2011

Yep Samsung surely do make capacity phones no wonder they they are the only android oem doing well and no1 oem in the world... The s3 is doing bad where the one X Just sold 10 million... Come on crapsung your phones are rubbish its why you are doing rubbish in sales. The s3 looks exactly like the iPhone please stop it lol

42. 1701nino unregistered

Yeah CRAPSUNG is the worst snake of them all, you know why?Because take from everybodys UI something and try to make it their own and it still looks ugly,for example,the iconography is obviously from APPLE and some android features like pinch to view all homescreens is from HTC,the list goes on, a lot of people who were affraid to cross from ios to android did so because the UI fron samsung looks so similar to apples that it gave them a sense of comfort.My point is samsung is sucesfull no doubt about it but the fact is they have a terrible UI and no originality. Well thats why they are in the courtroom right now;)Sory Sammy the truth hurts.

45. taz89

Posts: 2014; Member since: May 03, 2011

Lol snake.. Listen no one is copy free.. You do HTC Motorola are also in The court room...would love to know how the latest tw is anything alike iOS...would also love to see where you got iOS users jumped to Samsung simple math the rate Samsung have been growing and the reason was because iOS users were jumping to it cause its like iOS then iOS market share should be declining just as fast as Samsung s is growing..considering this is a HTC article why even bring Samsung into..when you know you got just as much haters as fans you know your successful. BTW not saying all Samsung phones are crap but just like HTC moto etc they all have crap as well as good phones...HTC are not where Samsung are because ATM they are not just good enough its as simple as that

34. Forsaken77

Posts: 553; Member since: Jun 09, 2011

I wasn't comparing HTC to Samsung... you were. I'm well aware of what cheap junk Samsung phones are, I own 2 of them. I wish I could take Samsungs' software and features, and pair it with HTCs' build quality.

41. EvoHero

Posts: 38; Member since: May 15, 2011

It's the carriers' fault, not HTC's. HTC could build a phone with the highest possible specs that current technology allows if they wanted to. But they sell it to the carriers, who turn around and provide it to the general public in order to get new monthly subscribers. The carriers do a lot of math in figuring out both the per unit cost to buy from the manufacturer and the per unit cost to consumers. Both factor into the bottom line goal of gaining subscribers. Basically, the carriers tell the manufacturers what they want in a new phone. HTC just gives carriers what they want. Biggest limiting factor is cost. I suspect that in this case more storage would have made the phone too expensive for the carrier based on their calculations.

7. Savage unregistered

Oh really great! HTC you are going downhill. Your devices are low on specs, obviously they are not gonna be upgraded! Idk why inspite of making great androids you don't put ample memory or atleast include a micro-sd slot. I just got ICS on my Sensation XE a few weeks ago and 'm worried if you people are gonna give us Jellybeans.

10. ojdidit84

Posts: 462; Member since: Jul 16, 2011

As far as I'm concerned, HTC does well on the hardware side of things. They need work in their software department though. They need to shell out top dollar to hire some top talent to further optimize Sense on their devices and start to future-proof their devices from here on out. Internal memory is decent on their latest devices, camera tech keeps getting better as well as having SLCD2 in the mix. The only gripe is with devices still only having 1GB of ram where they should at least have 1.5-2+ here on out with Sense still being the biggest resource hog on any device. Oh and put SD card slots back in the damn phones. The EVO variant of the One X is what all One X's should've been.

11. VJo003

Posts: 365; Member since: Mar 11, 2012

I am a DHD user... :(

12. andro.

Posts: 1999; Member since: Sep 16, 2011

The desire hd is 2-3 years old now,who cares?! You can't expect phones from a few years ago to get the most up to date updates when they are running on older hardware. Besides anyone who still has a desire hd has it for ages,and is probably due an upgrade and or the phone is on its last legs wear and tear wise anyhow

36. taz89

Posts: 2014; Member since: May 03, 2011

When a phone like the Nexus s which is lower spec than the dhd gets jb and dhd doesn't even get ics it is just ridiculous.. Dhd owners should at least been give the choice to update to ics like desire owners were given the chance to update to gingerbread. It's just sad that a phone that is better spec than the Nexus s is 2 major os behind.

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