Project Fi subscribers with a bad Nexus 5X are receiving the Moto X4 Android One as a replacement

Google's hybrid MVNO Project Fi used to offer the Nexus 5X to its subscribers. However, a nasty bug led several units to bootloop, frustrating owners of those models that suffer with this affliction. Project Fi subscribers with a faulty Nexus 5X and the Device Protection Plan (which cost just $5 a month) were first given a replacement unit. Then, when Google ran out of inventory of replacement units, it offered subscribers turning in their bad phone just $100 in Google Store Credit, or a $53 check . Considering that Project Fi subscribers paid $350 for the Nexus 5X, those two options did not seem fair.

It now appears that Google finally figured out how unfair it was being. A Project Fi subscriber with the Nexus 5X had been complaining to customer service for some time about the paltry amount of money that he was offered for turning in his defective device. He called Project Fi again to see what could be done, and was sent the Moto X4 Android One as a replacement for his faulty Nexus 5X. Considering that the MVNO sells the Moto X4 Android One for $399, finally this Project Fi customer received something with an appropriate value for turning in his damaged phone.

If you're a Project Fi customer and still own the bootlooping Nexus 5X, you need to call customer service and demand a new Moto X4 Android One handset in exchange for your non-working handset. If you've already received the $100 Google Store credit or a $53 check, it might be too late, especially if you've already used the credit or cashed the check. It wouldn't hurt to try however, since the worst thing that Project Fi can say is no.

source: AndroidPolice

Related phones

Nexus 5X
  • Display 5.2" 1080 x 1920 pixels
  • Camera 12.3 MP / 5 MP front
  • Processor Qualcomm Snapdragon 808, Hexa-core, 1800 MHz
  • Storage 32 GB
  • Battery 2700 mAh(20h talk time)
Moto X4
  • Display 5.2" 1080 x 1920 pixels
  • Camera 12 MP / 16 MP front
  • Processor Qualcomm Snapdragon 630, Octa-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3000 mAh

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7 Comments

3. GeekOFW

Posts: 59; Member since: Dec 14, 2016

I had the 'deathloop' with my Nexus 5X too exactly after 1 year. I don't know what LG is gonna do about it.

4. Back_from_beyond

Posts: 1377; Member since: Sep 04, 2015

Knowing LG, nothing at all.

6. applesnapple93

Posts: 302; Member since: Jan 06, 2016

Go to LG website, pick a date within one year of today and say that was when it was purchased. For receipt, upload a image with text saying phone is bootlooping. Send it in and they'll fix it for free. Mine bootlooped after 2 years and they fixed it. Nexus 5X was probably my favorite phone I've owned... still use it for international travel with project fi, but it really needed 3GB of ram. Phone was fine on Android 6... Android 7 murdered the performance. Camera was always too slow too.

7. hiyoguy

Posts: 1; Member since: Jan 22, 2018

you do realize that what you suggested constitutes fraud, don't you?

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