HP Elite x3 sales on hold in the US until October 11 due to camera issues

HP Elite x3 sales on hold in the US until October 11 due to camera issues
If you've already pre-ordered the HP Elite x3 in the United States and did not receive your phone yet, you'll be disappointed to hear that you'll have to wait a few more weeks.

The most advanced Windows 10 Mobile handset launched this year, the HP Elite x3 has already arrived in the US and should have been available for purchase via Microsoft US stores.

However, some issues with the phone's camera and overall performance prevented Microsoft and HP from continuing the sales of the smartphone.

Although Microsoft has yet to announce what's preventing it from start selling the HP Elite x3, some customers have already received information regarding the availability of the smartphone.

“Just received confirmation at a Virginia Microsoft store that the Elite x3 cannot be sold until October 11th. They are waiting for updates to fix camera issues, etc. They have them in stock but cannot sell them, unfortunately,” said one customer.

The Elite x3 was delayed a few times in the UK and United States, so the new release date comes with no surprise. The last deadline for the release of HP's flagship smartphone is September 26, but that will most likely be ignored by both companies.

Since HP and Microsoft are working together to release a new software update for the Elite x3, which will improve the phone's overall performance, it's unclear whether or not the new October 11 release date will remain valid.

This isn't the only negative news about the Elite x3, as HP recently confirmed that the Windows 10 Mobile Anniversary Update is now expected to be released “in the coming weeks,” even though it was initially scheduled for mid-September.



1. jellmoo

Posts: 2660; Member since: Oct 31, 2011

One phone. They just need to sort out one phone. The fact that this is going so poorly is a good indication of Microsoft's commitment to their mobile platform.

4. newuser1

Posts: 276; Member since: Dec 10, 2010

This phone come from Microsoft ?

6. jellmoo

Posts: 2660; Member since: Oct 31, 2011

This phone came out as a partnership between Microsoft and HP.

8. Crispin_Gatieza

Posts: 3166; Member since: Jan 23, 2014

Apple only has one phone and they're subject to issues from time to time (Antennagate, iOS 8, iPhone 7 hissing?). Are you also questioning Apple's commitment to their mobile platform? HP is the manufacturer and Microsoft supplies the OS. Apple is all in-house.

9. jellmoo

Posts: 2660; Member since: Oct 31, 2011

If Apple were making mistakes like this one or shipping a device with a key feature not functional? I absolutely would.

2. cdgoin

Posts: 614; Member since: Jul 28, 2010

What's even worse the 950XL has a better camera.. and about the same specs. So the point of this phone ? I wanted to upgrade but when I realized it wasn't much an improvement over the 950xl.. it made no sense.

3. fyah_king unregistered

This will be out early 2017. I have never seen or heard of a phone that took this long to release.lol

5. Ac787

Posts: 14; Member since: Feb 21, 2016

Iron out the kinks, I'll still take one.

7. 7thspaceman

Posts: 1597; Member since: Feb 14, 2011

I always say wait 90 days to 6 months before you buy a new to the market smart phone or anything. because mechanical and software issues sometimes popup. the Android Samsung galaxy 7's burning batteries for instance has caused Samsung to recall them and loose a LOT OF MONEY. at least they caught these problems Early and can correct them

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