Google tells Pixel XL owner: Buy another device

Google tells Pixel XL owner: Buy another device
We've been following the plight of Mark Buckman. He's the Google Pixel XL owner who has been producing videos of the audio problem that has afflicted not one, not two, not three, not four but five Pixel XL units that he has owned. According to Buckman (and from the evidence we have seen on video), the speaker on the Pixel XL tends to produce static and distorted sounds at high volume levels. Buckman also discovered that this is occurring on the smaller Google Pixel models as well.

Yesterday, we told you that Google had finally acknowledged the issue, which we hoped would lead to a software update containing a fix. Instead, Mr. Buckman was stunned when he read an email sent from the company. Google was offering him a refund with the return of his latest Pixel XL.

By offering the refund, it would seem that Google doesn't feel confident that it will be able to deliver a Pixel XL without the sound issue. As we told you the other day, Mark came up with a workaround that involved flashing a custom ROM. For many of you out there, this is too complex of a solution, especially since it could result in the loss of your warranty.

At the moment, Google's solution to this issue is to give Buckman his money back and allow him to pick a new phone from another manufacturer.  But that was not Buckman's goal. He was hoping that at the end of the day, support from Google would allow him to keep the Pixel XL, but that support doesn't appear to be coming. He says that he is willing to give the Pixel XL another chance, all he wants is a better experience. Is that too much to ask for? Google apparently thinks so.

Google responds to an audio problem with five previous Pixel XL units by offering a refund

Google responds to an audio problem with five previous Pixel XL units by offering a refund


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  • Battery 2770 mAh(26h talk time)
Pixel XL
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109 Comments

1. John-Knotts

Posts: 380; Member since: Feb 28, 2015

LOL... This won't be added to the news at Android Central, you can bet on that!

12. GreenMan

Posts: 2694; Member since: Nov 09, 2015

5 Aussie Bucks say; they won't... Anyhow, this is indeed ridiculous. Ridiculous to see flagship level smartphones infested with problems usually associated with low-end smartphones...! Note 7 fiasco, iPhone 6 battery isues, iPhone 7 humming noise, iPhone 7 Plus camera module problems and now we have Google Pixel sound clarity issue at hand... These are some serious quality control issues, and it means only one thing, THE PRODUCTS HAVE BEEN RUSHED TO THE MARKET... Anyhow, lets hope that Google fix this issue. Its such a nice phone. Without a doubt the best and the fastest Android to date... G'Day!

102. j2001m

Posts: 3060; Member since: Apr 28, 2014

Yes as unlike the note 7 this phone was rushed to market I.e. This phone was design and made within 9 months after other plans was cancelled, note 7 12 months also looks and as most of the edge 7 setup I.e. Same basic hardware and looks but some changes to get that spen in that I be thinking gave bigger problems

28. Mxyzptlk unregistered

The usual Android denial?

33. GreenMan

Posts: 2694; Member since: Nov 09, 2015

No denial, just an opinion...

55. marorun

Posts: 5029; Member since: Mar 30, 2015

He did put iPhone and android in is opinion so relaxe and chill out. All phone have some issues.

77. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Yes because Apple guys are NEVER in denial, right?

54. marorun

Posts: 5029; Member since: Mar 30, 2015

Funny thing is.. He exchanged is phone 3 time and always have same issue. So google to stop the issue offer a refund. And PA manipulate and lie in the title. Google did not tell him to buy another device lol they just refunded wich is normal after 3 exchanges...

59. vincelongman

Posts: 5611; Member since: Feb 10, 2013

Typically PA clickbait That's why I keep adblock enabled for PA while I whitelist other sites

98. FluffyBled unregistered

They probably get enough cash from apple to make up for adblock users.

2. Foxgabanna

Posts: 576; Member since: Sep 11, 2016

I don't see what the problem is? Return it and just order a new one.

3. bucky

Posts: 3771; Member since: Sep 30, 2009

The problem is two things: 1- they just flat out said return it 2- they seemingly admitted that it probably won't be fixed through an update

9. cdgoin

Posts: 614; Member since: Jul 28, 2010

and he has 5 other times

10. Settings

Posts: 2942; Member since: Jul 02, 2014

Who would buy 5 Pixel phones?

11. sarb009

Posts: 322; Member since: Jun 15, 2011

The same guy who buys 100 watermelons in math questions.

93. Sammy_DEVIL737

Posts: 1504; Member since: Nov 28, 2016

Lololol

48. badmark

Posts: 7; Member since: Dec 22, 2016

I didn't buy 5 Pixels. I bought two (one for me, one for my wife), went through four replacements with the issue prevalent on every single one.

15. GreenMan

Posts: 2694; Member since: Nov 09, 2015

One should, at least give Google credit that they're offering a refund... What Apple did when iPhone users reported touch issues and battery issues with their i6 and i6S..? Apple asked for... CASH...!!! That's how Apple treat its users... It's indeed very generous of Google... Offering a full refund for a fault that doesn't impact the experience much, if at all... G'Day!

40. bucky

Posts: 3771; Member since: Sep 30, 2009

This phone is not even 2 months old. The ip6 issues are showing up 2 years later...

57. marorun

Posts: 5029; Member since: Mar 30, 2015

Bucky i have iPhone 6S 32 gb user with battery issue ( turn off at 30% battery ) so what your point? IPhone 7+ humming noise? shall i continue?

84. bucky

Posts: 3771; Member since: Sep 30, 2009

I have yet to see any battery issues my moms 5, my wife's old 6, her new 6s and my iPhone 7 has no humming issue. Shall I continue?

87. tedkord

Posts: 17093; Member since: Jun 17, 2009

I wouldn't say it was generous, it was exactly what they should do.

25. NarutoKage14

Posts: 1297; Member since: Aug 31, 2016

Maybe because he's on his 5th device and are giving him the option to just return it for a full refund of he so chooses. We don't know what other possible communications occurred between him and Google for them to send that email.

51. badmark

Posts: 7; Member since: Dec 22, 2016

This was Google's final response, this was their guaranteed fix to my issue, just take back the device altogether. Replacements were no longer an option and although I said I would be willing to wait all I got was "this is the final from our higher level support".

69. vincelongman

Posts: 5611; Member since: Feb 10, 2013

You've already received 5, so another replacement is very very unlikely to fix it They've already said they are looking into a fix But a fix takes time, especially for weird rare bugs like this one May be it will be included in the January update But might take longer since most of Google's engineers are probably on holiday since its almost Christmas and New Year If you cant wait there's also a workaround fix on xda Flash the Weta Audio Mod or Viper4Androidhttps://www.reddit.com/r/GooglePixel/comments/5jdteg/i_believe_the_audio_poppingcrackling_may_be_a/

56. marorun

Posts: 5029; Member since: Mar 30, 2015

after how many exchange did they offer refund? yep many exchanges!!

27. Mxyzptlk unregistered

A $800 phone with distortion in the sound isn't a problem?

58. marorun

Posts: 5029; Member since: Mar 30, 2015

a 1000$ phone with humming noise isn't a problem? Or a nearly 1000$ iPhone 6S thats close at 30% battery is not? Just want to know if you have double standard.

85. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Just want to know if you have double standard." But that's too obvious already... It's like you're giving an answer, rather than asking a question.

46. carlylemiii unregistered

They did that five times.

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