Google tells Pixel XL owner: Buy another device
Yesterday, we told you that Google had finally acknowledged the issue, which we hoped would lead to a software update containing a fix. Instead, Mr. Buckman was stunned when he read an email sent from the company. Google was offering him a refund with the return of his latest Pixel XL.
By offering the refund, it would seem that Google doesn't feel confident that it will be able to deliver a Pixel XL without the sound issue. As we told you the other day, Mark came up with a workaround that involved flashing a custom ROM. For many of you out there, this is too complex of a solution, especially since it could result in the loss of your warranty.
At the moment, Google's solution to this issue is to give Buckman his money back and allow him to pick a new phone from another manufacturer. But that was not Buckman's goal. He was hoping that at the end of the day, support from Google would allow him to keep the Pixel XL, but that support doesn't appear to be coming. He says that he is willing to give the Pixel XL another chance, all he wants is a better experience. Is that too much to ask for? Google apparently thinks so.
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