Google says its has fixed the problems with its Pixel 2 and Pixel 2 XL trade-in program

Google says its has fixed the problems with its Pixel 2 and Pixel 2 XL trade-in program
As if the Google Pixel 2 and Google Pixel 2 XL needed more problems, word came out the other day about a number of issues that consumers were having with the Google Store trade-in program. Under the terms of the plan, Pixel 2 and Pixel 2 XL buyers would receive credit for trading-in older handsets in working condition. The amount of the credit received depended on the model of the phone sent in. The 2016 Google Pixel XL was on the top of the list with the 128GB model valued at $410 in a trade.

Unfortunately, there were several screw ups, with several buyers participating in the program receiving a smaller credit than originally quoted. One person trading in a Pixel XL, expecting a $400 credit, was told that he sent in a Huawei built Nexus 6P and had the original $400 credit sliced to $165. Others sent in phones in absolutely perfect working condition, only to receive correspondence that suggests otherwise. Others had the amount of their trade-in reduced because they sent in the device with a case on, or failed to disable factory reset protection.

Yesterday, Google posted a message in the Pixel Phone Help site that says it has "identified and fixed the issue related to Pixels not being found to be factory reset and/or misclassified as another device." If you have had problems with the trade-in program and aren't receiving the amount of credit that you were originally quoted, contact Google Customer Support right away.



source: Google via Droid-Life

Related phones

Pixel 2
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 2700 mAh
Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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19 Comments

1. Peacetoall unregistered

Pixel 2 and pixel 2 xl is a disaster google must stick with just developing software.

2. gamehead unregistered

Doesnt LG or HTC make their phones?

3. ikenvape

Posts: 305; Member since: May 28, 2014

Yes, HTC made the original Pixels and they were nearly perfect. This year however, HTC made the Pixel 2 and LG (who made the Nexus 4,5, and 5x) created the Pixel 2XL. The XL version has received negative feedback only. It's a real shame because the HTC U11+ was meant to be the XL variant. Maybe karma for Google

4. roldefol

Posts: 4744; Member since: Jan 28, 2011

I think Google either wanted an 18:9 AMOLED and Samsung wouldn't supply one, or they really really wanted an LG OLED. You know they're kicking themselves now.

9. Awalker

Posts: 1958; Member since: Aug 15, 2013

Samsung wasn't going to give priority to the Pixel over the iPhone X so Google went with LG.

15. Trex95

Posts: 2320; Member since: Mar 03, 2013

Nearly perfect lol.

5. Phullofphil

Posts: 1740; Member since: Feb 10, 2009

Don’t feed the troll. He is a moron trolling I guess every artical

6. Phullofphil

Posts: 1740; Member since: Feb 10, 2009

What makes you qualified to make those decisions.

7. Phullofphil

Posts: 1740; Member since: Feb 10, 2009

You have been peace to all since October 25. Really dude

8. Awalker

Posts: 1958; Member since: Aug 15, 2013

The reason why a lot of people are sticking with the Pixel 2 and 2 XL is because of the software.

11. IAMBLCKJ3ZUS

Posts: 399; Member since: Sep 29, 2015

Making that comment I expect you own both? Probably not.

12. iczer

Posts: 148; Member since: Oct 14, 2015

No, you are so wrong. I love my Pixel XL2!! It's the best Android experience ever!!

10. EC112987

Posts: 1213; Member since: Nov 10, 2014

Keeping my pixel 1. Samsung was the big winner this year. My s8+ is amazing

13. mootu

Posts: 1373; Member since: Mar 16, 2017

The reason that they went with LG is probably because they recently invested around $1 billion in LG oled facilities.

14. shnibz

Posts: 505; Member since: Sep 18, 2011

How about fixing all the Pixel XL 2 problems Instead??

16. Derass

Posts: 149; Member since: Aug 06, 2015

Great. Now just fix all the problems with the phone itself.

17. Derekjeter

Posts: 1448; Member since: Oct 27, 2011

Has anyone received the update to fix the screen issues and spreader noise on the Pixel XL 2?

18. newbey123

Posts: 696; Member since: Mar 19, 2012

Should have just used a high quality LCD from HTC .

19. mrlamotte87

Posts: 2; Member since: Oct 06, 2017

Had the same thing happen to me! Went from $410 to $162...?? Because my phone wasn't factory reset (even though I made sure)?? They had to escalate it to their Trade-in team and was told they would get back to me in 2 to 3 business days. Ridiculous if you ask me. Hope it's going better for others!

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