As if the Google Pixel 2
and Google Pixel 2 XL
needed more problems, word came out the other day about a number of issues that consumers were having with the Google Store trade-in program. Under the terms of the plan, Pixel 2
and Pixel 2 XL
buyers would receive credit for trading-in older handsets in working condition. The amount of the credit received depended on the model of the phone sent in. The 2016 Google Pixel XL
was on the top of the list with the 128GB model valued at $410 in a trade.
Unfortunately, there were several screw ups, with several buyers participating in the program receiving a smaller credit than originally quoted. One person trading in a Pixel XL, expecting a $400 credit, was told that he sent in a Huawei built Nexus 6P
and had the original $400 credit sliced to $165. Others sent in phones in absolutely perfect working condition, only to receive correspondence that suggests otherwise. Others had the amount of their trade-in reduced because they sent in the device with a case on, or failed to disable factory reset protection.
Yesterday, Google posted a message in the Pixel
Phone Help site that says it has "identified and fixed the issue related to Pixels not being found to be factory reset and/or misclassified as another device." If you have had problems with the trade-in program and aren't receiving the amount of credit that you were originally quoted, contact Google Customer Support right away.
"Want to add a bit of clarification here. We launched our Trade In program to make it easier for customers to get money back on their old devices so they can put it towards a new phone. Once we receive a device, we check the condition of the phone against the information provided by the customer and the vast majority of customers receive their original estimate. We are always looking at ways to improve the program and if anyone is unhappy with their offer, they should contact us. We have identified and fixed the issue related to Pixels not being found to be factory reset and/or misclassified as another device. If you believe you were impacted, please contact customer support."-Google
Google says it has corrected mistakes that marred its trade-in program for the Pixel 2 and Pixel 2 XL