Google Play Store is becoming more consumer friendly

Google Play Store is becoming more consumer friendly
Soon, the Google Play Store will do more than just notify you that an app you're installing offers in-app purchases. Starting on September 30th, Google will list the price range of subscriptions and in-app purchases. This will give users a better idea of the true cost of an app. It also might help those scared off by in-app purchases feel more comfortable with the idea of buying a freemium app.

Another change coming on September 30th requires developers to post a physical address that users can see. If a developer doesn't have an office, he or she will have to post a home address. If the developer changes his or her address, the new location will have to be posted. To get around this requirement, there is a solution. If the developer makes an app free and doesn't offer in-app purchases, he won't be required to give away his location. Google claims that it needs to post the developer's address to "comply with consumer protection laws." If a developer is required to post his address and fails to do so, Google has the right to remove the developer's apps from the Google Play Store.

Google has been working hard on making the Google Play Store more customer friendly. Earlier this month, the window for receiving a refund on a purchased app was increased to 2 hours from the previous window of only 15 minutes.

source: AndroidAuthority



1. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Apple still doesn't offer a window for receiving a refund on apps purchased through the App Store. Fifteen minutes was fine, 2 hours is better still.

11. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Hmm, I managed to get refund from Apple after 4 days, so I guess You're just another hater.

13. RebelwithoutaClue unregistered

And was it a button you pressed or did you have to write either Apple or the developer to get your money back?

16. Wiencon

Posts: 2278; Member since: Aug 06, 2014

I wrote to Apple after clicking in iTunes on PC. It's still better than 2 hours for refund on Android.

17. RebelwithoutaClue unregistered

Nope it isn't. There is no guarantee that Apple or the dev will honor your request and you still need to provide a valid reason. With refund in the Playstore, you don't need a reason. And outside the 2 hours, you can still request a refund via Google or the dev. I succeeded couple of times to get a refund after a few days.

18. Michaelsalaets

Posts: 27; Member since: Feb 09, 2014

Please explain to me how this is better OR easier than tapping one button to get a refund? usually all i need is 30 minutes with an app to tell if i want it or not. WAY easier than apple. (this is my disclaimer, i use both platforms everyday and enjoy them both, refund system is 10 fold better with google.)

2. Enddo

Posts: 53; Member since: May 26, 2014

Will this mean Apple and Microsoft will start requiring an address too? Are these consumer protection laws news?

3. Awalker

Posts: 1986; Member since: Aug 15, 2013

It might be a condition of their settlement with the FTC.

4. Enddo

Posts: 53; Member since: May 26, 2014

Didn't Apple have to go through the same thing with the FTC a few years back? I was under the impression it was Apple that pointed their finger at Google saying 'they aren't doing it either' when Apple was accused of not refunding customers for child purchases. Maybe I'm thinking of something different though

5. vincelongman

Posts: 5806; Member since: Feb 10, 2013

I read somewhere that the EU is requiring Google to add a physical address Doesn't seem like a problem to me, most devs already link their website or Google+, with their physical address Also devs can also just buy PO box address, if they dont want to use the home/work address

6. walnuttt

Posts: 153; Member since: Apr 11, 2014

Finally, Play Store is becoming much better now. Thumbs up, Google!

15. JGuinan007

Posts: 699; Member since: May 19, 2011

Still incredibly hard to search for apps in play store the categories are a joke looking to discover new apps is horrible and this is Google the king of search

19. timelord

Posts: 8; Member since: Aug 18, 2014

I disagree. I find the Apple App Store hard to navigate. Way harder than Google Play.

7. theguy2345

Posts: 1216; Member since: Jun 24, 2014

I think the address thing is terrible. some loser with a phone that lives near me can vandalize my office or even worse, my house. it is just a recipe for disaster. and if they want to make the play store better, they can get rid of all the malware in it.

8. JMartin22

Posts: 2411; Member since: Apr 30, 2013

I'm happy for these prosumer policy changes Google is enlisting. This should be a benchmark for other platforms to follow; as these ecosystems are highly monetized.

9. xeonfire

Posts: 94; Member since: Feb 15, 2014

With in-app purchase, ya you better have some kind of address where we can find you, unless you got something to hide, like hidden malware, in your apps...may be.

10. JMartin22

Posts: 2411; Member since: Apr 30, 2013

If you're going to spend $99.99 USD on a single app in a single payment increment (you would still have to do it over 10 times over in your typical F2P high-caliber game to see some benefit from all the purchases accumulate), you're better off just buying a $30, 40, or 60 console game, and even the entire console itself, if you don't have it; than you are buying into the addiction that is money-sink economics these mobile F2P developers and publishers push.

12. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

I would like if they make credit card registration easy, why would they want my address and all? Wouldn't the credit card number suffice? :/

14. Settings

Posts: 2943; Member since: Jul 02, 2014

Yeah credit card info is enough. No need to update Google Play about my slum address

20. gigaraga

Posts: 1454; Member since: Mar 29, 2013

Nice. Google Play Store over App Store anyday.

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