Some Google Pixel phones can randomly freeze and become unresponsive for minutes

Some Google Pixel phones can randomly freeze and become unresponsive for minutes
Tens of Google Pixel users (both Pixel and Pixel XL) are reporting that their phones randomly experience software freezes that render them unusable from anywhere between a few seconds (in the best case) to several minutes.

There's a long discussion about this issue over at the official Pixel User Community forum - see the source link at the end of this article. The discussion started in early November, when one frustrated Pixel user said the following:


Some Pixel owners found out that the freezing problem was caused by a third party app (Live360 Family Locator). While uninstalling the app solved the issue, other users are experiencing the same random freezes without having this particular app on their device. Thus, the real cause of the problem has yet to be found. Users are reporting that cleaning the cache, or factory resetting the phone does not help.

Unfortunately, this may not be a software issue (which could be solved with an update from Google), but a hardware-related thing. Here's what a Pixel owner participating in the Community discussion said after contacting Google:


This is just one of the few other problems that are bugging the Google Pixel and Pixel XL (including an audio-related issue, and a double-tap to wake bug). However, we have to mention that most Pixel and Pixel XL users are happy with their phones, so these are still limited issues.

Have you noticed any random freezes on your Pixel?

Related phones

Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)
Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)

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65 Comments

1. dmitrilp_

Posts: 330; Member since: Sep 12, 2016

That phone was DOA to begin with, specially with that ugly style, looks like a cheap $100 phone.

2. Foxgabanna

Posts: 587; Member since: Sep 11, 2016

Facts

3. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

Looks have nothing to do with the device freezing, though. Design aside, it seems like it was a "black Friday phone" that people got a great deal on but has a lot of room for improvement.

7. KParks23

Posts: 722; Member since: Oct 13, 2010

I disagree, phone looks OK and must be selling well or iPhone arena wouldn't publish a article smack talking it everyday.

9. ibend

Posts: 6747; Member since: Sep 30, 2014

well... iPhone didnt sell that well this year... any bad articles about competitors probably can help iPhone sales, even it's just a little :-/

10. Mrmark

Posts: 383; Member since: Jan 26, 2013

I can here to say same thing wow I totally I agree.

11. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Yea, since literally ALL iphone 6s/+ and iphone 6/+ owners have started having battery problems since iOS 10.2 hit, they have to start damage control HARD now. I mean the 62+ page thread on Apple's forums is a pretty telling issue and if they can't mask it with several "iffy" reports of issues in pixel phones then what will?

17. AlikMalix unregistered

Got two iPhone 6s in my household... both on the list to be affected by the problem - both do NOT have the problem... Just like all Samsung Note 7's are recalled - not all exploded.

32. SupermanayrB

Posts: 1188; Member since: Mar 20, 2012

Great point. My Note 7 didn't explode or overheat, the isht just decided to not come on again the Saturday before the 2nd recall. T'was still a great phone.

18. Leo_MC

Posts: 7203; Member since: Dec 02, 2011

There is 1 month since I decided to buy a 7 and I can't find one that I want in the store that I want it (I live in an EU country), which means either Apple is making low batches or the phone is selling like hot cake.

12. Klinton

Posts: 1408; Member since: Oct 24, 2016

You absolutely wrong about the US media. You can find whatever US media you want: 1. Media that love Apple(iphone), and hate Samsung: - BGR, Gizmodo, AppleInsider, Cult Of Mac, Anandtech, MacRumors....and so on, 2, Media that love Google(Pixel), and hate Samsung: - AndtoidAuthority, AndroidPolice, Android-Blah, Android-Blah-Blah, Android-Blah-Blah-Blah.. 3. And the rest are unbiased Media, that love both Apple and Google, but hate Samsung. The mainstream media are in the same category. Just choose what you want , read, and enjoy.

13. Klinton

Posts: 1408; Member since: Oct 24, 2016

Agreed!!! And not only about the design. Only US patriots could buy some.

25. zbozo105

Posts: 3; Member since: May 22, 2015

lol it looks like an iPhone, so to say it looks like a cheap $100 phone is just a cry for attention

14. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

I haven't had this issue on my XL but that's just my device so yeah.

15. arjun_007

Posts: 4; Member since: Nov 03, 2014

Lucky not to own NZ$ 1800 Random s**t......................

16. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I'm not sure I see the author's reasoning here. It almost has to be a software issue. Those with the issue that had the Live360 app and uninstalled it are no longer having the issue. The ones who didn't have that app installed most likely have an app installed that is affecting the OS the same way the Live360 app did. To find out see what apps the remaining affected users have installed and look for commonalities. It's most likely one of those common apps. Also "Tens of users" are affected? If it was a hardware issue then wouldn't their be more users affected than less that a 100? Just sayin'.

19. Mxyzptlk unregistered

Sounds more like denial if you ask me.

22. sissy246

Posts: 7065; Member since: Mar 04, 2015

Go to bed

42. Mxyzptlk unregistered

Make me.

26. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

It's called logic. Maybe I should introduce you two sometime.

40. Mxyzptlk unregistered

Now it's called backtracking.

47. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

NOW it's called backtracking? What was it called before? Do you troubleshoot electronics systems for a living? What I described was basic troubleshooting procedure. I'm sure you have your own set of procedures when the grease traps get blocked, so this should be familiar to you.

49. Mxyzptlk unregistered

I see we have moved on to deflecting. Grease traps huh, I'm pretty sure you have your own procedures when the toilets get clogged again. You always dismiss a problem on something Android related.

57. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Howany times are you gonna use that same line? Be original FFS. No, I'm simply giving an alternative explanation. Simply is something you should be well versed in, since you're a simpleton. Everyone can see it but you. No one takes you seriously, you're essentially a gnat flying in people's faces and annoying them. And for you to accuse someone of dismissing issues with something they like? I'd say you have a lot of balls to say that, except eunichs like you don't have balls do they? If hypocrisy were lava you'd be an erupting volcano. It's not surprising logic escapes you, you wouldn't know it if it smacked you right in the face. So why don't you stick to things you do know like.....you know for the life of me I can't think of anything.

59. Mxyzptlk unregistered

As many times as you make it relevant. Different comment, same crappy tune. You hate getting called out but you like to do it to others. Look at what you are doing, you're once again making excuses for Android. Just admit and stop being a pouty little child. Or course you can't think of anything because you're incapable of thinking period. Leave the thinking to people who are more competent than you are.

64. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

The argument could be made that you were doing the same thing in the article on the 6p bootlooping article. People are having issues, but since you don't have the issue you act like it's a non-issue. Let me see if I can explain this as I would to a child, maybe then you can understand. Some Pixel phones have this issue. People who narrowed down the issue to one of the apps and removed no longer have the issue. Some still do. Many people don't, since it's reported that the number of affected are several hundred, so it's not widespread. So, doesn't it make sense that maybe there are other apps that are causing the issue in the same way the Life360 app did? If it were in the OS, then it would certainly be more widespread. Well we know that won't be you. Are you so oblivious that you don't realize that no one here takes you seriously? You're a joke, plain and simple. And your second paragraph? Change Android to Apple and we could be talking about you. What's wrong Myx, didn't have anything better to do over Xmas other than pick fights with people?

67. Mxyzptlk unregistered

I never said it was a non-issue. Stop backtracking. I'm sure I just hurt his feelings again, hence why he's in full butthurt mode. Don't flatter yourself, VZW. I didn't single you out this time even though you were asking for it. You and your self-righteous attitude.

68. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Seems like you weren't too worried about it. Not backtracking at all, just showing you not above doing what you call others out for. What? Are you talking about me, to me?! Where in the comment you replied to did I say you were singling me out? You and ctdog have the same problem, comprehension. Now you're apparently comment ring on things I didn't say, so I'll tell you what I told him. Read, comprehend, THEN reply. You commented to MG below 2 hours after I posted this, and it took you 4 days to come up with this garbage fire you call a comment? Sad.

58. meanestgenius

Posts: 21769; Member since: May 28, 2014

Lmao! Mxy, you just got a truth bomb dropped right on your tiny head, of which there is absolutely NO comeback for you. This comment #57 is a definite contender for "Smackdown Post of the Year".

60. Mxyzptlk unregistered

Aka with pom-poms "VZWUser, VZWUser. If he can't do it, nobody can. V-z-w-u-s-e-r. What does it spell? VZWUser."

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