Google Pixel 2 XL has another problem with the screen (VIDEO)



The Google Pixel 2 XL continues to have problems with the screen. Besides concerns about burn-in on the OLED panel, the other day we told you that some Pixel 2 XL users are seeing the screen flash when they unlock the phone. This morning, there is talk about the latest bug that is preventing Pixel 2 XL users from enjoying the phone like they should be. It appears that on some units of the Pixel 2 XL, the edges of the screen are unresponsive.

The Pixel User Community website has some threads about the issue, including one from a Pixel 2 XL owner who claims to have spoken to Google Support about the matter. It does appear that the complaints have been heard. A community manager says that Google has been investigating the complaints, and he states that the issue will be addressed in a future OTA update. One report puts the blame for this problem on an over zealous accidental touch protector on the phone.


This certainly adds fuel to the fire as far as a law firm named Girard Gibbs LLP is concerned. As we recently told you, the attorneys in this office are recruiting Pixel 2 and Pixel 2 XL owners who have experienced problems with the screens on their devices, to join a Class Action lawsuit against Google, LG and HTC

source: GoogleUserCommunity, BrandonJones via AndroidPolice

Related phones

Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh
Pixel 2
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 2700 mAh

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31 Comments

1. ph00ny

Posts: 1986; Member since: May 26, 2011

Ouch.... Only issue i've had with touch sensitivity on the note 8's curved edge was caused by the screen protector not sticking properly. Manufacturer sent me a replacement and it works like a champ

5. RORYREVOLUTION

Posts: 3131; Member since: Jan 12, 2010

That's the screen protector issue, not with the Note 8s display itself.

6. ph00ny

Posts: 1986; Member since: May 26, 2011

Did i say it wasn't screen protector's issue?

23. Nofanboyzone

Posts: 3; Member since: Nov 12, 2017

Your comment didn’t add anything to the thread.

28. RORYREVOLUTION

Posts: 3131; Member since: Jan 12, 2010

This article is about the Pixel XL 2s display issue, you stated you had an issue with a screen protector. They aren't even remotely the same. That is the only reason why I said what I said.

2. Derekjeter

Posts: 1448; Member since: Oct 27, 2011

Dude that’s enough, they need to recall this s**t. What a f**king joke this year has been.

4. androapplephone

Posts: 42; Member since: Oct 04, 2011

Really that is still a big overstatement. Only been a couple phones out of millions.

12. vincelongman

Posts: 5611; Member since: Feb 10, 2013

Not sure why people are even calling for recall All companies have released many products with major issues, including Google, Apple, Samsung, HTC, LG, etc ... But these companies basically NEVER do recalls unless their product is potentially dangering lifes If people are unhappy with their 2 XL, simply return it for a full refund or RMA if you still want it but are having issues Same for people having issues with other phones or products

22. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I wouldn't go that far. So far, every single issue that I've seen brought up in the forums has made it's way to the front page of the media. I've never seen that happen with another phone before. Most of these issues don't even have more than single digit numbers of those affected. I'll bet if they reported every instance of an issue in these tech blogs, there wouldn't be a phone that would seem worth while. As for my experience with the regular Pixel 2, I haven't seen any of these issues on my device yet. I tested to see if I had the widely reported clicking issue and I didn't have it either, NFC on or not. I would consider the issues being reported, then look to see how widespread it is, and make my decision from that info. Remember you have the 14 day return period, warranty, and lemon laws to protect you from being stuck with an actually defective device.

3. DefinitiveKid

Posts: 259; Member since: May 15, 2013

Not sure if that's related but strangely enough I've had touch sensitivity issues with my Pixel 2, but on the whole surface of the screen. It frequently doesn't register my touch when I'm typing texts for example. If I don't really look at the actual words when I'm typing, it's not rare to have missing letters here and there. Has anybody had that problem with the smaller Pixel 2?

9. Peacetoall unregistered

I think it is software bug.

7. gigicoaste

Posts: 431; Member since: Feb 21, 2016

sure, not saying the issue isn't present, but the guy has a weird way in tapping the screen, like doing so with the nail more than the fingertip.. IMO.

8. Peacetoall unregistered

Strange only pixel 2 xl is having problem and not LG v30 which has same display technology.

10. shizzil

Posts: 2; Member since: Nov 12, 2017

is it me or the person is using there nail to do the touch, im doing the same thing on my iphone 6s right now and its not responding but who actually use a touch screen like this

13. Awalker

Posts: 1958; Member since: Aug 15, 2013

The nitpicking and over-analyzing continues. People are looking for things to complain about. This is an issue that affects virtually no one.

14. Canaan

Posts: 351; Member since: May 25, 2014

Just when I had decided to get the phone after all since I saw Google send out an update to fix previous issues and now a new one pops up. Might consider going for the IPhone X or original Pixel XL if they reduce its price for the thanksgiving week.

15. peace247 unregistered

Headline when its iPhone, "few iPhone" "some iphone" When android, "Pixel 2" , "samsung s8" Typical ipa

16. EC112987

Posts: 1213; Member since: Nov 10, 2014

I appreciate the news updates but wow they’re coming in rapidly. Google needs to fix this quick. Recall and release it again.

17. IAMBLCKJ3ZUS

Posts: 399; Member since: Sep 29, 2015

Lol people literally don't get that note 8 was recalled because explosion bigger than nam was happening. QC obviously is lacking but no one would recall phones due to these problems.

18. Andrewtst

Posts: 696; Member since: Jan 25, 2009

Google shall call back all Google Pixel 2 XL, it had too many issue on the screen.

19. hado86

Posts: 177; Member since: Oct 15, 2014

And they’re still selling this phone.

20. lmao2016

Posts: 74; Member since: Mar 17, 2016

My pixel 2 XL is fine....obviously these guys are going to forum where people report issues on phones and then try to write about it for clicks because the Pixel 2 XL having issues is a big deal and that translate into clicks and clicks means money... PS go check Galaxy s8 forums and iPhone x they have a lot of issues reported but those aren't that Sensational right now, well maybe the iPhone X but that's another story

21. mikehunta727 unregistered

Beyond glad I went with Note 8 over Pixel XL 2

24. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Time to recall all units and offer consumers a replacement. Not a good year for tech.

25. mikehunta727 unregistered

Forgetting the Note 8/S8??

26. mikehunta727 unregistered

I meant that the Note 8/S8 series has been fantastic this year

29. kotan24

Posts: 301; Member since: Oct 29, 2012

premium prices charged for this garbage lmao Im glad I did not fall for it.

31. Anchor

Posts: 160; Member since: Jun 16, 2017

Hold on Google it's the 9th Plague now, good days ahead

32. tokuzumi

Posts: 1800; Member since: Aug 27, 2009

Pixel 2 XL is a dumpster fire. LG must have had production issues trying to make the necessary volume of panels requested by Google, but didn't say anything for fear of losing the contract, or monetary incentive. And now the XL owners are paying the price. Google needs to stop selling this phone and fixing the manufacturing issues with the screen before they try to charge $900+ for a second rate phone.

* Some comments have been hidden, because they don't meet the discussions rules.

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