Glitch causes free calls from Haiti to the US become one expensive bill for a customer
In the wake of the tragic events that unfolded after Haiti was struck by a deadly earthquake, many of our nation's wireless providers allowed free phone calls to and from Haiti for their customers. Verizon Wireless was one of those providers that jumped in on the act, but apparently some customers appeared to have been charged expensive bills after assuming they would be free of charge. One specific soldier that was deployed to the earthquake stricken country was shocked when he received his wireless bill – he was taken back by the $1,919 phone bill be was hit with; this comes after he thought that Verizon was executing a nice gesture by offering free call to and from Haiti. Things eventually were settled as it turns out that some mobile calls placed in Haiti showed up in their system as being placed in Jamaica – hence why the customer was shocked by the bill. Verizon made things all better for by correcting the issue – making that one expensive phone bill go away.
via The Consumerist
via The Consumerist
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