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Galaxy S7 edge's curved display is experiencing palm rejection issues

posted by Ben R. / Mar 19, 2016, 4:06 PM

Galaxy S7 edge's curved display is experiencing palm rejection issues

The general consensus appears to be that Samsung has outdone itself with the Galaxy S7 and S7 edge. Two fine examples of beauty allied to power, Sammy has unquestionably thrown down the gauntlet to its major competitors. Despite the acclaim, neither is completely without fault, and a few early adopters of the Galaxy S7 edge have reportedly encountered issues with the curvaceous panel. Some have discovered that the svelte nature of the device, accompanied by the edginess of the screen, has led to unintended interaction with the display.

Whether you are affected by the issue or not will largely depend on how you hold the device. The S7 edge has a palm rejection built into the infrastructure to avoid these accidental touches from affecting the user experience, but it doesn't appear to be working as its should for some. Samsung has recently dropped a software update specific to the S7 edge display, though it's unclear as to whether the 3 MB care package is designed to combat this specific problem. Some users have reported the persistence of the issue even after downloading and installing the emergency update, which indicates that Samsung will need to make a few more adjustments for some S7 edge owners.

Back when the iPhone 4 first launched to the Antennagate fiasco, Steve Jobs famously quipped that users were holding the device incorrectly. Thereafter, Apple supplied special bumper cases to those affected, and after a class-action lawsuit, a small amount of compensation was offered to those afflicted. We don't expect that Samsung will thank its most dedicated customers by blaming them for the palm rejection issues, but the Korean firm will probably need to come through with a solution before another unwanted '-gate' scenario rears its head.

Have you been having these problems with the Galaxy S7 edge? Let us know how you're getting on with your shiny new device by dropping us a comment below.

source: Android Police via SamMobile

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84 Comments

1. Subie

Posts: 2303; Member since: Aug 01, 2015

I'ts a curved screen. If you touch it of course it's going to register that.

posted on Mar 19, 2016, 4:11 PM 12

3. Johnnokia

Posts: 1158; Member since: May 27, 2012

Have you read this? "The S7 edge has a palm rejection built into the infrastructure to avoid these accidental touches from affecting the user experience, but it doesn't appear to be working as its should for some."

posted on Mar 19, 2016, 4:23 PM 10

6. Subie

Posts: 2303; Member since: Aug 01, 2015

You are right and I understand this. But the best way not to have a touch screen register a touch is... to not touch it.

posted on Mar 19, 2016, 4:26 PM 22

20. vladimir86

Posts: 85; Member since: Oct 15, 2011

If its a case on then i noticed that i dont have this problem

posted on Mar 19, 2016, 5:30 PM 1

23. Adreno

Posts: 755; Member since: Mar 12, 2016

@Subie Those dual-egdes are prettey hard to avoid all the time. And the big 5.5" screen size makes it indeed a challenge to hold the S7 Edge firmly without a sh*t of accidental taps. A better palm-rejection technique is much needed. #Edgegate? I hope not.

posted on Mar 19, 2016, 6:07 PM 5

28. darkkjedii

Posts: 30836; Member since: Feb 05, 2011

Then just not buy one right?...riiiiiiiight. Be serious dude.

posted on Mar 19, 2016, 6:33 PM 6

37. Subie

Posts: 2303; Member since: Aug 01, 2015

Yup, your right. If the curved version doesn't work to ones liking Samsung would be happy to sell them the regular S7 or Note. Though if I was given the Edge I'd most definitely enjoy it.

posted on Mar 19, 2016, 8:17 PM 1

84. mrhhh

Posts: 1; Member since: Apr 20, 2016

This person Sbie is really, REALLY smart!! The smartest I have seen since a long time! How the hell could you NOT touch the edges when you are holding your phone knowing that the edges stretch until the end??? Like are you even serious???

posted on Apr 20, 2016, 11:11 PM 0

7. Arch_Fiend

Posts: 3944; Member since: Oct 03, 2015

Yeah but at the end of the day the edge screen is a touch screen that registers touches, the only way to solve the problem completely would be to make the edge screen completely unresponsive to touch but that would defeat the whole purpose of the edge screen and edge UX. If you own and Edge device unwanted touches are just something you will have to get use to. When it came to the iPhone 4 the way you held the phone had nothing to do with the antenna reception but with an edge device it does. People will just have to learn to hold their phone a certain way or live with unwanted touches, just the price you have to pay for owning such a phone because a software update can't fix this problem.

posted on Mar 19, 2016, 4:36 PM 4

15. monoke

Posts: 1145; Member since: Mar 14, 2015

A touch is a touch regardless whether it has palm rejection implementation or not. Touchscreen software can't detect with 100% accuracy whether it's a palm or large thumb. How can u expect it to?

posted on Mar 19, 2016, 5:03 PM 1

57. willytbk

Posts: 252; Member since: Aug 15, 2012

u should read the whole article first !

posted on Mar 20, 2016, 4:31 AM 0

2. mikeguy1981

Posts: 88; Member since: Jun 23, 2012

My list of issues..... Multi window would launch for no reason, window and home buttons sometimes wouldnt work, screen in spots way too sencitive to touch accepting inputs when i never touched it, edges of keypad would not respond on occassion near the curling of the edge display,upon restart of device every time it would tell me a sd card was just inserted, recording video the image would distort or camera would fail to black screen, music and audio would cut in and out. In addition to the errors I encountered with the device I found the edged screen to provide no function of any real value just a major annoyance because my hands kept touching the screen even with a case on it just from holding it. New designed ear buds suck and dont stay in my ears. Only positives worth noting about the samsung S7 Edge.... Great battery life, water resistant without the need for plugged ports, has expandable memory and thats about it.

posted on Mar 19, 2016, 4:23 PM 11

14. Unordinary unregistered

How long have you had the phone for

posted on Mar 19, 2016, 4:54 PM 1

21. rick_mobile

Posts: 358; Member since: Dec 13, 2010

I was having some minor issues with over-sensitivity on the screen and some minor lag, rarely multi-window opening up by itself. I got an update 2 days ago and now my S7 edge is flawless! Very smooth and fast. You should check for updates.

posted on Mar 19, 2016, 5:42 PM 1

26. bodzio1809

Posts: 407; Member since: Aug 28, 2013

Which version you had? S820? I got 0 problems with Exynos version.

posted on Mar 19, 2016, 6:23 PM 7

68. j2001m

Posts: 3061; Member since: Apr 28, 2014

I also had no lag and no other problems with the exynos version Sd820 is crap slow anyways next the exynos

posted on Mar 20, 2016, 9:08 AM 2

45. kumarabhishek591

Posts: 150; Member since: Feb 22, 2014

Me too experiencing all these issues

posted on Mar 19, 2016, 9:35 PM 2

72. jonathonpower7

Posts: 49; Member since: Mar 09, 2016

If you change DPI there is no more problem with accidental touches.

posted on Mar 20, 2016, 9:55 AM 0

82. AustinPaul

Posts: 151; Member since: Dec 13, 2011

Weird issues and wonder if it's a bad one. I don't have one of the things you mentioned. Ear buds are the best and most comfortable I've ever used.

posted on Mar 21, 2016, 7:30 AM 0

4. camera531

Posts: 346; Member since: Jun 30, 2012

My biggest problem with the edge is the bad discoloration on the curved edges. Looks terrible on white backgrounds (and just about everything you do has a white background). I don't want to look at dark greenish-brown lines on either side of my otherwise outstanding display. If Samsung really can't do anything about that, then the curved AMOLED isn't ready for prime time. It's a very under-reported problem with the edge. And that's why I'm happy with the regular S7...

posted on Mar 19, 2016, 4:24 PM 7

51. Krjal

Posts: 418; Member since: Dec 19, 2013

That's really strange. I was thinking of upgrading from my S6 Edge but it doesn't have that problem at all. I'll have to check it out more closely before I decide.

posted on Mar 20, 2016, 2:20 AM 0

5. mikeguy1981

Posts: 88; Member since: Jun 23, 2012

Its also worth noting i had the s7 edge phone for a week and returned it. I now use a Note 5 wicn seems to work flawlessly

posted on Mar 19, 2016, 4:25 PM 5

35. bigsimpd

Posts: 163; Member since: Jan 13, 2012

yes the s6 edge is what made swap to the iphone it was straight garbage with a horrible battery to many issues to name will never go back to Android or samsung they flood the market with a ton of phones but need to focus on getting the main ones right

posted on Mar 19, 2016, 8:06 PM 4

66. submar

Posts: 713; Member since: Sep 19, 2014

A quote from an ifan.

posted on Mar 20, 2016, 8:44 AM 2

8. IAMBLCKJ3ZUS

Posts: 401; Member since: Sep 29, 2015

Quick question if anyone knows which camera better nexus 6p or s7. MKBHD stated 6p is actually better in lowlight than S7

posted on Mar 19, 2016, 4:38 PM 0

17. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Check DxOMark. S7 is better.

posted on Mar 19, 2016, 5:26 PM 7

22. khalimany

Posts: 15; Member since: Jan 29, 2016

its true he did say that the 6p was better only slightly in low light ut that the s7 was better at everything else. go to youtube and check out this channel 'darius k' where he does a camera comparison between the s7 edge, the 6p and the sony rx100 m1. it was very insightful

posted on Mar 19, 2016, 6:05 PM 1

24. IAMBLCKJ3ZUS

Posts: 401; Member since: Sep 29, 2015

Thanks just watch it. I feel after seeing it that there fairly equal never thought I see the day a Nexus goes toe to toe with the Galaxy.

posted on Mar 19, 2016, 6:17 PM 0

9. maherk

Posts: 6717; Member since: Feb 10, 2012

Just got the S7 Edge yesterday, and as soon as I turned it on,I received an urgent update for the edge, I did update it and I can rest my fingers on the side of the screen without clicking anything. Those who have this problem might have declined to install the update.

posted on Mar 19, 2016, 4:39 PM 2

25. bodzio1809

Posts: 407; Member since: Aug 28, 2013

Do you have S820 version or Exynos? I got Exynos version and I have 0 problems with it. I got it before 10 March. I didn't recived any update. Anyway my one problem is that I want theme with the same icons and colors, but with black instead of white :D I saw it on PhoneArena, but I can't find this theme in my store. Probably Poland will get it later...

posted on Mar 19, 2016, 6:21 PM 0

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