Family that lost power in hurricane has its wireless service throttled by Verizon during the storm

Family that lost power in hurricane has its wireless service throttled by Verizon during the storm
Nearly a week ago, Verizon told its customers in the forecast path of Hurricane Florence not to worry. It offered free talk, text and data and lifted data cap restrictions for first responders including rescue workers and police. But despite this promise to do good for those affected by the storm, at least one Verizon customer has reported that Big Red's actions during the Hurricane were less than admirable.

The gentleman goes under the handle of AbeFroman21 on Reddit. Thanks to Hurricane Florence, he and his family are without power. And to make matters worse, Verizon is throttling his wireless service to the point where it is unbearably slow. But the nation's largest carrier has offered him a solution; if he pays for a higher tier of service, Verizon will let go of the throttle button.

You might remember that last month, Santa Clara County Fire Chief Anthony Bowden accused Verizon of throttling the internet connection used by a fire department vehicle that is "deployed to large incidents as a command and control resource." Because the fire department exceeded Verizon's monthly unlimited data cap, the vehicle's internet connection had dropped from 50Mbps to about 30kbps just as the department was battling wildfires in the state. Verizon offered to lift the throttling if the fire department switched to a new plan at twice the cost of its current service plan.


There is obviously a parallel between what happened to the Santa Clara Fire department and AbeFroman 21. It's one thing when being deprioritized means that you can't take your turn playing Words With Friends, or post a tweet. But being throttled during a wildfire or a hurricane, well that is quite a different story.

source: Reddit

FEATURED VIDEO

21 Comments

1. torr310

Posts: 1619; Member since: Oct 27, 2011

Thought Verizon had respectful services.... their reputation has ruined.

9. TheOracle1

Posts: 1913; Member since: May 04, 2015

I'm not surprised at all by their behavior. Verizon are scumbags.

2. L0n3n1nja

Posts: 1511; Member since: Jul 12, 2016

Was he actually throttled, or were towers damaged causing everyone to run slow? Cause even when I used 300+Gb a month I never saw a heavy throttle like that. I still got around 600kbps, which was enough for my hotspot to keep allowing me to play games.

3. imlegitcusimthasht

Posts: 306; Member since: Jan 30, 2017

did you not read? He claimed Verizon wanted him to upgrade his tier to lift the throttle.

7. worldpeace

Posts: 3092; Member since: Apr 15, 2016

As he said, even with throttled connection, it should still fast enough for normal browsing and IM, and not "unbearably slow" like the article said.

11. ZombieHunter

Posts: 264; Member since: Oct 13, 2013

yeah, sounds like someone wanted something for nothing and tried using the hurricane to get it free. As long as calling worked, that's all he truly needed.

6. Not_Amused321

Posts: 63; Member since: Jan 06, 2013

Deprioratized

4. kiko007

Posts: 7469; Member since: Feb 17, 2016

That’s f**ked up... even for Verizon. Can’t say I’m surprised that they did that though.

5. zennacko unregistered

It's sad but I guess this is the time where the contracts shine. If they say there will be a throttle, best believe there will be a throttle. No one's really empathic to the other's pain. And if they say they are, they're either gaining something out of this, or flat out lying.

8. worldpeace

Posts: 3092; Member since: Apr 15, 2016

During storm (or any natural disaster), mobile provider usually give free call and messages to all users in affected area, while trying to fix any broken connection ASAP (and using mobile cell sites for backup), but this one is just wrong :-/

10. GoTstan

Posts: 386; Member since: Jul 25, 2015

Hopefully Tmobile sees this, hooks the fire department up with 600 band phones and their data plan

12. ZombieHunter

Posts: 264; Member since: Oct 13, 2013

Right..... so they have less coverage... Smart!

14. Quicksword_Phantom

Posts: 180; Member since: Jun 15, 2015

LOL!!

13. ZombieHunter

Posts: 264; Member since: Oct 13, 2013

I call bull on the whole story.

15. monos00

Posts: 1; Member since: Sep 18, 2018

Title of this story should be "Verizon customer getting exactly what they are paying for but is mad about it anyway"

16. Rampage_Taco

Posts: 997; Member since: Jan 17, 2017

I have to take VZW's side here, sure it must suck to have slow data in a storm, but the guy isn't in the Emergency Service field so i'm sure the Data was being prioritized to firefighter, EMTs, police and those who rely on the network. Also you don't need data to call or text people to let them know you are Okay so i think he'll be fine

17. bohmcj

Posts: 12; Member since: Mar 19, 2017

Did anyone notice the post was on a socialist subreddit...

18. Simba7

Posts: 3; Member since: Feb 11, 2014

If you don't like socialism, you shouldn't be driving on a tax-payer funded road.

19. superguy

Posts: 386; Member since: Jul 15, 2011

Big difference between a tax-payer funded road and wealth redistribution. Try again. And do you really think you'd be texting on a fancy Android or iPhone if Apple and Samsung's profits were taken and redistributed to other government programs? Yeah, no incentive to innovate. If you think socialism is so great, move to Venezuela and tell me how great it is down there.

21. TheOracle1

Posts: 1913; Member since: May 04, 2015

"And do you really think you'd be texting on a fancy Android or iPhone if Apple and Samsung's profits were taken and redistributed to other government programs?" Yeah we would, it's called taxes Einstein. Your ignorance is unfathomable.

20. azuleyez

Posts: 20; Member since: Dec 07, 2012

I suspect this may have nothing to do with deprioritization. In fact, it probably has ALL to do with network congestion, something Verizon is notorious for. I am on the BEYOND UNLIMITED plan which states "no deprioritization" unless over 22GB of network data is consumed. I rarely use more than 5-10GB, but I still experience throttled speeds, down to what I consider 'unusable' levels during rush hour, when I'm out an about at lunch, etc. I'm in the suburbs around Nashville. My phone shows 3-4 bars of service, with LTE, but I still can't do something as simple as check email. It's awful. I can't imagine how horrible speeds are on the GO UNLIMITED plan. Sheesh!!!!!!!!!

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.