Consumer Reports survey has T-Mobile on top of the four major U.S. carriers

Consumer Reports survey has T-Mobile on top of the four major U.S. carriers
For the first time in the five years that Consumer Reports has run its survey, Verizon Wireless was not the carrier named as the best among the top four in the U.S. Readers of the publication, which doesn't accept advertising, selected T-Mobile in a close vote. The latter scored a total of 73 points out of 100, which narrowly beat out the 70 points earned by Big Red. AT&T was next with 68 points, followed by Sprint's score of 67.

Consumer Reports readers rated each of the carriers for the quality of  its voice and text services, value, data speed, web problems and customer support. While T-Mobile was the leader among the four major U.S. carriers, smaller regional and pre-paid companies out scored all of the big four. Overall, Consumer Cellular ranked number one followed by Ting, Jitterbug, Credo, Virgin Mobile and U.S. Cellular.

T-Mobile scored high among Consumer Reports readers in value and customer support. Call quality and data speed were ranked below Verizon and AT&T. T-Mobile did finish ahead of Sprint in web problems and data speed. Earlier this year, T-Mobile leapfrogged over Sprint to become the nation's third largest carrier in terms of subscribers. Still, Sprint had the largest improvement among the top four as it added eight points over last year's tally of 59.

source: CNN

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25 Comments

1. Fallen1

Posts: 288; Member since: Nov 14, 2014

Well hey, TMO just keeps giving, ya overall their coverage isn't on point like Verizon or ATT but if you live in a large city TMO is just amazing

9. StanleyG88

Posts: 240; Member since: Mar 15, 2012

I live within 25 minutes of the 6th largest city in the country and T-Mo is no where to be found on my street. AT&T sometimes, Verizon always. No choice but to stick with big Red until one of the others step up their coverage.

13. Larry_ThaGr81

Posts: 589; Member since: May 26, 2011

There's the problem, your 25 minutes outside the 6th largest city in the country.

22. tuminatr

Posts: 1118; Member since: Feb 23, 2009

where its not, and I have the same problem T-mobile is great if your a city dweller but if you drive when you travel its not good. (for now)

19. rdaex

Posts: 152; Member since: Oct 24, 2012

So then you DONT live in a big city. Also, the 6th largest city in the US is Phoenix. If youre 30 minutes outside of phoenix, youre in the mountains or the middle of nowhere.

24. LordDavon

Posts: 152; Member since: Sep 19, 2011

I left Sprint for T-Mobile a year ago, and I haven't looked back. I get a signal in the areas where Sprint was terrible. I drive all over central Florida, and rarely lose a signal. There is one spot driving down 4, just before Lakeland, where I would lose a signal for 15 minutes with Sprint. Now, it is a minute, and only in poor weather. My wife was with AT&T before we got married, and her signal wasn't all that great. But, my friends with Verizon had a signal everywhere. So for us, it was T-mobile or Verizon. T-mobiles pricing and unlimited data option won. We have 3 lines, all unlimited (including data). 2 are Note 5 phones, and one is an iPhone 6S. I pay about $280 a month, with all fees and taxes, have insurance on all the phones, and can trade them in anytime I want (up to 3 times a year). Since I was paying about $400 a month with Sprint, I love the savings.

2. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Glad I made the switch. Sorry VZW, though I will always keep one line on VZW open. But until prices drop a bit, they are a bit too expensive. In Chicago I get equal or better service with T-Mobile or 1/2 the money. I have 4 lines on T, for 1/2 the cost of 5 lines on VZW. T- had 3 lines for the price of 4, but was still less than VZW. Even if I added a 5th line to T, I will still be 40% cheaper than VZW. Especially since I dont pay extra for data which is where all my savings are. With VZW, I had to share 10GB of data with 5 lines which was $80.00 at the time. Now I have 10GB per line at no extra cost. With insurance, data and the line charge, I was paying on average roughly $80 per line, with all taxes and charges and monthly phone payments pushing me too$525 per month. Now I have 4 phones, all with monthly payments and I still pay less than $350 per month.

3. Fallen1

Posts: 288; Member since: Nov 14, 2014

Thats insane, I currently have 7 lines with a tablet and pay average of $410

14. Larry_ThaGr81

Posts: 589; Member since: May 26, 2011

Yikes, I thought $252 with VZ for my four lines was bad, but what you were paying is just insane.

20. Colombianmax

Posts: 52; Member since: Dec 29, 2014

Tell me about it. I live in Chicago and get perfect signal everywhere and I have been in places where there is absolutely no Verizon coverage but there is full bars for T-Mobile..Such as my workplace in Melrose Park. All the Verizon patrons that work here in the office are limited to connecting their phone into the company's WiFi because they cannot use their phone and even then they don't have wifi calling so it sucks to be them paying all that money. Meanwhile, I'm on my 3 year old HTC One S with full bars and getting 15 mbps downloads. I'm sure it would be the complete opposite out in the middle of nowhere though so its all relative to where you are.

4. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

I have unlimited data on Tmo (unlimited 4g) and Verizon unlimited and Tmo has treated me Very well, and wifi calling fills in the blanks very well.

5. teerex42

Posts: 221; Member since: Jun 14, 2012

RIGHT and pigs fly!!!!! T-suck in noway is better than VZW!!!! Where I travel T-suck suuuucks!!! They have 2G in most areas I go and that's pushing it!!!!! Where as my VZW is full high speed xlte with speeds of 40mbps down!!!!!! You don't wtf you're talking about Consumers!!!!!!

7. hockc17

Posts: 13; Member since: Apr 01, 2014

Alright then

11. GreatBigPhoney

Posts: 70; Member since: Jan 27, 2015

I too was inspired by the creativity and passion thrown into that statement.

16. Larry_ThaGr81

Posts: 589; Member since: May 26, 2011

First and foremost it's VZ, not VZW. Secondly xlte isn't widespread as lte and not everyone has access to that. As more people get devices that support xlte, your network speeds will drop just as it did when lte was being deployed.

6. ssanders2k7

Posts: 40; Member since: Feb 25, 2010

I must say when it works, it works REALLY well, but overall their network is just not on par. They are smaller, but I can pretty much have AT&T or Verizon service for the same price with an MVNO and have significantly improved coverage.

8. bugsbunny00

Posts: 2262; Member since: Jun 07, 2013

i think tmobile is better in terms of phone plan..

10. talon95

Posts: 990; Member since: Jul 31, 2012

I just switched 7 lines. So much cheaper for way more data. Plus piles of other benefits! Yes, you have to live in cities that have good coverage, but at the rate they are going it won't be long until they're everywhere. No need to hate them, they're the only reason other carriers are making any improvements.

12. kanagadeepan

Posts: 1233; Member since: Jan 24, 2012

May be the new 700MHz purchase from BigRed helping them in some way???

15. baldilocks

Posts: 1489; Member since: Dec 14, 2008

I travel a lot and AT&T always works. I'd be stranded if I had to use T-Mobile. No thanks.

21. Colombianmax

Posts: 52; Member since: Dec 29, 2014

Not quite, you see there are roaming agreements between the two so even if T-Mobile did not work in the middle of bumble efff, it would more than likely be on AT&T's network lol

17. shoman94

Posts: 25; Member since: Oct 16, 2015

Funny how the prepaid companies finished higher. Consumer Cellular uses AT&T's network. Just goes to show how clueless people are.

18. tomn1ce

Posts: 247; Member since: Mar 12, 2012

Well I like to have coverage everywhere I go so I'll be sticking with VZW. Besides I only pay about $10-$15 difference than T-Mobile unlimited data plan. The good thing is that I'm still safe from the recent $20 price hike that VZW made to their unlimited plans. Even paying those extra $20 for the unlimited data plan it's still kind of a good deal when compared to the coverage that T-Mobile offer. It would've been nice if with the $20 price increase they would've added unlimited text and voice. Maybe with that incentive many of us who are still on the unlimited data plan wouldn't had complaint as much about the price increase. My family have T-Mobile and plenty of time I have had to tether their phones on to mine so they can use their phones when we travel out side of NYC. Especially during the summer when we go to lakes or any other place away from heavy populated areas.

23. fargoCwells

Posts: 3; Member since: Nov 07, 2015

I have been with Verizon for 15 years. They have the best coverage. I have unlimited data & nothing can compare to the convenience of having a UDP on Verizon. I'm not happy about the increase, but I will pay it because I refuse to lose my unlimited data from Verizon. It's still worth the increase compared to the other plans that are out there.

25. Austiniter

Posts: 22; Member since: Dec 06, 2015

I left Verizon for T-Mobile as friends of mine told me of T-Mobile's commitment to expanding its coverage, a much better network and best of breed when it comes to call connections and call reliability. As a world-traveler no-one has better roaming capabilities and agreements with other carriers in other countries than T-Mobile. I see why Consumers Report rated T-Mobile so highly. It's superior commander & leader John Legere has built a really flag-ship network which has caught up to the likes of Verizon & AT&T but at significantly lower service rates, and by offering much more data. If Legere is reading this - please introduce a dual-sim phone for those of us who need two phone numbers!

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