Consumer Reports survey has T-Mobile on top of the four major U.S. carriers
posted by Alan F. / Dec 03, 2015, 3:18 PM
Consumer Reports readers rated each of the carriers for the quality of its voice and text services, value, data speed, web problems and customer support. While T-Mobile was the leader among the four major U.S. carriers, smaller regional and pre-paid companies out scored all of the big four. Overall, Consumer Cellular ranked number one followed by Ting, Jitterbug, Credo, Virgin Mobile and U.S. Cellular.
T-Mobile scored high among Consumer Reports readers in value and customer support. Call quality and data speed were ranked below Verizon and AT&T. T-Mobile did finish ahead of Sprint in web problems and data speed. Earlier this year, T-Mobile leapfrogged over Sprint to become the nation's third largest carrier in terms of subscribers. Still, Sprint had the largest improvement among the top four as it added eight points over last year's tally of 59.
Posts: 288; Member since: Nov 14, 2014
Well hey, TMO just keeps giving, ya overall their coverage isn't on point like Verizon or ATT but if you live in a large city TMO is just amazing
posted on Dec 03, 2015, 3:43 PM 11
Posts: 240; Member since: Mar 15, 2012
I live within 25 minutes of the 6th largest city in the country and T-Mo is no where to be found on my street. AT&T sometimes, Verizon always. No choice but to stick with big Red until one of the others step up their coverage.
posted on Dec 03, 2015, 5:58 PM 0
Posts: 152; Member since: Sep 19, 2011
I left Sprint for T-Mobile a year ago, and I haven't looked back. I get a signal in the areas where Sprint was terrible. I drive all over central Florida, and rarely lose a signal. There is one spot driving down 4, just before Lakeland, where I would lose a signal for 15 minutes with Sprint. Now, it is a minute, and only in poor weather. My wife was with AT&T before we got married, and her signal wasn't all that great. But, my friends with Verizon had a signal everywhere. So for us, it was T-mobile or Verizon. T-mobiles pricing and unlimited data option won. We have 3 lines, all unlimited (including data). 2 are Note 5 phones, and one is an iPhone 6S. I pay about $280 a month, with all fees and taxes, have insurance on all the phones, and can trade them in anytime I want (up to 3 times a year). Since I was paying about $400 a month with Sprint, I love the savings.
posted on Dec 05, 2015, 9:50 PM 0
Posts: 14967; Member since: Sep 25, 2013
Glad I made the switch. Sorry VZW, though I will always keep one line on VZW open. But until prices drop a bit, they are a bit too expensive. In Chicago I get equal or better service with T-Mobile or 1/2 the money. I have 4 lines on T, for 1/2 the cost of 5 lines on VZW. T- had 3 lines for the price of 4, but was still less than VZW. Even if I added a 5th line to T, I will still be 40% cheaper than VZW. Especially since I dont pay extra for data which is where all my savings are. With VZW, I had to share 10GB of data with 5 lines which was $80.00 at the time. Now I have 10GB per line at no extra cost. With insurance, data and the line charge, I was paying on average roughly $80 per line, with all taxes and charges and monthly phone payments pushing me too$525 per month. Now I have 4 phones, all with monthly payments and I still pay less than $350 per month.
posted on Dec 03, 2015, 3:43 PM 2
Posts: 52; Member since: Dec 29, 2014
Tell me about it. I live in Chicago and get perfect signal everywhere and I have been in places where there is absolutely no Verizon coverage but there is full bars for T-Mobile..Such as my workplace in Melrose Park. All the Verizon patrons that work here in the office are limited to connecting their phone into the company's WiFi because they cannot use their phone and even then they don't have wifi calling so it sucks to be them paying all that money. Meanwhile, I'm on my 3 year old HTC One S with full bars and getting 15 mbps downloads. I'm sure it would be the complete opposite out in the middle of nowhere though so its all relative to where you are.
posted on Dec 04, 2015, 10:00 AM 1
Posts: 221; Member since: Jun 14, 2012
RIGHT and pigs fly!!!!! T-suck in noway is better than VZW!!!! Where I travel T-suck suuuucks!!! They have 2G in most areas I go and that's pushing it!!!!! Where as my VZW is full high speed xlte with speeds of 40mbps down!!!!!! You don't wtf you're talking about Consumers!!!!!!
posted on Dec 03, 2015, 3:53 PM 0
Posts: 589; Member since: May 26, 2011
First and foremost it's VZ, not VZW. Secondly xlte isn't widespread as lte and not everyone has access to that. As more people get devices that support xlte, your network speeds will drop just as it did when lte was being deployed.
posted on Dec 03, 2015, 10:23 PM 0
Posts: 40; Member since: Feb 25, 2010
I must say when it works, it works REALLY well, but overall their network is just not on par. They are smaller, but I can pretty much have AT&T or Verizon service for the same price with an MVNO and have significantly improved coverage.
posted on Dec 03, 2015, 4:16 PM 0
Posts: 990; Member since: Jul 31, 2012
I just switched 7 lines. So much cheaper for way more data. Plus piles of other benefits! Yes, you have to live in cities that have good coverage, but at the rate they are going it won't be long until they're everywhere. No need to hate them, they're the only reason other carriers are making any improvements.
posted on Dec 03, 2015, 6:12 PM 6
Posts: 1489; Member since: Dec 14, 2008
I travel a lot and AT&T always works. I'd be stranded if I had to use T-Mobile. No thanks.
posted on Dec 03, 2015, 10:20 PM 2
Posts: 247; Member since: Mar 12, 2012
Well I like to have coverage everywhere I go so I'll be sticking with VZW. Besides I only pay about $10-$15 difference than T-Mobile unlimited data plan. The good thing is that I'm still safe from the recent $20 price hike that VZW made to their unlimited plans. Even paying those extra $20 for the unlimited data plan it's still kind of a good deal when compared to the coverage that T-Mobile offer. It would've been nice if with the $20 price increase they would've added unlimited text and voice. Maybe with that incentive many of us who are still on the unlimited data plan wouldn't had complaint as much about the price increase. My family have T-Mobile and plenty of time I have had to tether their phones on to mine so they can use their phones when we travel out side of NYC. Especially during the summer when we go to lakes or any other place away from heavy populated areas.
posted on Dec 04, 2015, 8:13 AM 0
Posts: 3; Member since: Nov 07, 2015
I have been with Verizon for 15 years. They have the best coverage. I have unlimited data & nothing can compare to the convenience of having a UDP on Verizon. I'm not happy about the increase, but I will pay it because I refuse to lose my unlimited data from Verizon. It's still worth the increase compared to the other plans that are out there.
posted on Dec 04, 2015, 11:04 PM 0
Posts: 22; Member since: Dec 06, 2015
I left Verizon for T-Mobile as friends of mine told me of T-Mobile's commitment to expanding its coverage, a much better network and best of breed when it comes to call connections and call reliability. As a world-traveler no-one has better roaming capabilities and agreements with other carriers in other countries than T-Mobile. I see why Consumers Report rated T-Mobile so highly. It's superior commander & leader John Legere has built a really flag-ship network which has caught up to the likes of Verizon & AT&T but at significantly lower service rates, and by offering much more data. If Legere is reading this - please introduce a dual-sim phone for those of us who need two phone numbers!
posted on Dec 06, 2015, 11:26 AM 0
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