Class action suit filed against Samsung and T-Mobile over Android update delay

Class action suit filed against Samsung and T-Mobile over Android update delay

Samsung Galaxy S phone updates have been one of the most discussed topics in recent months, but some of the users struggling with older versions of Android took their irritation to court. XDA Developers forum has seen a hotly discussed topic about a class action suit that user MicBeast allegedly filed against Samsung and T-Mobile.



The user claims that the two companies have “clearly violated the law concerning Unfair and Deceptive Consumer Business Practices.” While later the status and motivation of the lawsuit were questioned, the very interest in the topic showed that many people find the issue about Android fragmentation increasingly important.



Recently, we saw some reports about an intentional delay of a Froyo update for the Samsung Vibrant, T-Mobile's take on the Samsung Galaxy S, which were not proven.



source: XDA Developers



Related phones

Vibrant
  • Display 4.0" 480 x 800 pixels
  • Camera 5 MP
  • Processor Samsung Exynos 3, Single core, 1000 MHz
  • Storage 16 GB + microSDHC
  • Battery 1500 mAh

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15 Comments

1. David Acaveda unregistered

Good. Maybe Samsung will stop acting like greedy bastards and upgrade there phones instead of f**king all of there customers up the ass and promising updates only to release a new line of Galaxy phones before the old line even gets 2.2. People shouldn't have to buy upgraded software, Samsung. You should keep your promises and upgrade your phones. Maybe you can hire members of XDA since they seem to push updates way faster than you. I believe they had 2.2 on the Vibrant a month after its release. It took you how long? Oh wait you STILL haven't released 2.2. Not too mention you lied about the Behold 2 only having hardware capable for 1.6. Funny, the HTC Hero has hardware almost identical just less ram and that phone got 2.1. The Mytouch 3G also has identical hardware but again less ram than the Behold 2, yet it got 2.2 Stop the lies Samsung, Upgrade your damn phones or stop saying the phones will get an upgrade.

2. ribbonsalmark

Posts: 84; Member since: Jan 06, 2011

HEY!!!!! THIS IS A GOOD IDEA!!! X10A AT&T USER ASSEMBLE!!!!!! AT&T this is a warning to you. If this works out your next over the X10 2.1 Update.

14. messiah

Posts: 438; Member since: Feb 19, 2010

Agreed. S.e. stated upon release of the x10 that it would recieve life long support. And they dropped the ball in ten months of European and Canadian releases and six months after Americas x10 release. They broke their promise. Straight from their offices.

3. Waiting for Update unregistered

This is par for the course with T-Mobile. They take forever to update Android. I was told 8 months ago that the MyTouch would get 2.2 within a few weeks. Now they are just getting around to deploying 2.2 on the MyTouch 3g that has the 3.5 mm jack. I also have a MyTouch Slide and have not even heard a peep about 2.2 for that, but at least it has 2.1. This stuff with Samsung is pitiful to watch. The new generation of Android OS are coming out quickly and phone companies are trying to get consumers to upgrade. However, they are quickly reaching a market saturation point with new phones. Everyone has to wait another year or more to even qualify for an upgrade. The new Android OS's being delayed for older handsets is beginning to frustrate consumers. I know I've wasted hours of T-Mobile customer service time just calling them to ask about the update.

4. hawk62

Posts: 320; Member since: Nov 21, 2009

Haha droid users! Probably the number one reason not to get a droid. I know i was one of many on moto's X forum complaining about the update. Maybe it is time to stop putting sense, blur, ui or whatever over android.

7. LionStone

Posts: 1048; Member since: Dec 10, 2010

haha...I bought my Incredible last month stocked with the Froyo 2.2, 10.1 Flash, tons of memory and it flies!... like a hawk! ;) I'm lovin' it!

5. Gawain

Posts: 431; Member since: Apr 15, 2010

Wait....what harm has been caused to anyone by this? I'm calling shenanigans... First, you need to have a "class" established. Second, you need to be able to show actual harm that has been caused by the non-update/delays/whatever. Third, anyone that has ever been touched by these stupid class-actions knows that in the end, each member gets a bunch of legal-eze printed on thin paper, no one admitting any wrongdoing, and a coupon to jack-in-the-crack. The law firm will get a nice check for shuffling paper around though.

8. hawk62

Posts: 320; Member since: Nov 21, 2009

We get nothing. The lawyers get everything and the company gets a black eye.

10. Gawain

Posts: 431; Member since: Apr 15, 2010

Don't forget the coupon! There's always a token coupon to somewhere! ;-P

15. LeftArrow unregistered

First, froyo was advertised to have wifi calling. I don't get very many bars at my place and when I bought the phone I was told that it would have wifi calling, that person was wrong. I was also told that the update was coming out soon and rather than getting a different phone I waited and now its too late. I get important text messages a day late or get miss calls that I don't know about.

6. ricking

Posts: 59; Member since: Nov 10, 2010

kudos we bombed the hell out of korea and now its their way of getting us back...lmao

9. remixfa. unregistered

wow.. just wow.. you realize we fought against N korea and helped free S korea? samsung is S. korea. somehow i dont think we bombed them.

11. webOSdev2.0

Posts: 31; Member since: Jan 17, 2011

This is why I'm waiting for A webOS phone don't want the iPhone cause its just a hyped up name Android is to fragmented and Windows7 smh please

12. UhhhhWhatNukka unregistered

Windows 7 works perfectly fine as advertised. Its a SIMPLE Smartphone for people that dont have weeks to learn where everything is on their 7 Droid home screens. Everything has it's place and Windows is selling on SIMPLE, which it is and it works fine. Iphone is over hyped shortcuts on a couple home screens. Palm is worthless... BB is slow and lacks any REAL features over the others. I say go Droid if you have a ton of time to play with your phone and go WP7 for ease and simplicity if thats what you need. Although I have a WP7 phone and a Droid, I hate that my EPIC 4g still hasnt been updated and it is pissing me off!

13. downphoenix

Posts: 3165; Member since: Jun 19, 2010

the thing that's ridiculous about this is if they updated phones like this, they could be kept on the market longer, and the phones can be sold cheaper and manufactured cheaper than when they first came out, Samsung and T-Mobile fail to recognize this. The quick turnaround cycle of most phone models is damaging for this industry, a phone is out about 9-12 months then disappears off the shelves, some don't even last that long, when said phone that was a high grade model then could have easily been marketed as a low or midgrade phone at the time the phone is instead at end of life. Continue to manufacture some of these phones (at least the ones that sell good and consumers like) and the newer models will probably be pretty well made instead of bringing out new models all the time that are made in a hurry and prone to have a lot of malfunctioning phones made.

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