Buy your 'Berry from ShopBlackBerry or Amazon and didn't receive 10.3.1? Here's a trick to try

Buy your 'Berry from ShopBlackBerry or Amazon and didn't receive 10.3.1? Here's a trick to try
Did you purchase your BlackBerry 10 handset from ShopBlackBerry or Amazon and fail to receive the update to BlackBerry 10.3.1? BlackBerry 10.3.1 brings such useful tools as BlackBerry Assistant, BlackBerry Blend and new features for the camera. The problem is that some phones purchased from the two aforementioned online retailers are not receiving it.

Sure, you can drown your sorrows by heading out to the nearest bar and sinking a few pints. But all that will accomplish is leaving you without BlackBerry 10.3.1 and making you drunk. But there might be a way to coax the update out manually. Here is what you do, according to a tweet from BlackBerry product manager Michael Clewley. Turn the power off your phone, remove the SIM card and turn on the device using Wi-Fi only. Check to see if the update has arrived on your handset. Turn the power off again, reinsert the SIM card, and continue.

This is not a perfect fix because it doesn't work all of the time. But it just might bring you BlackBerry 10.3.1 and BlackBerry Assistant, which we know you're dying to try. Give it a shot and drop us a line to let us know if it works.


source: @MichaelClewley via Crackberry

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7 Comments

1. pradeepreddy

Posts: 65; Member since: Apr 01, 2013

this trick doesn't work always. the best trick which always works is, buy a Rogers sim for around $5 on ebay & replace your US/any other sim with this & check for update. after installation is done, you can put back your sim.

5. Johnnokia

Posts: 1158; Member since: May 27, 2012

I did exactly the same thing

2. meanestgenius

Posts: 22727; Member since: May 28, 2014

I purchased my Passport from Amazon and got the update on the 19th, no problem. I also updated my Z30 and my Q10. I'm sure it's a pain that some devices purchased from Amazon or shop.blackberry.com have not been updated yet, but at least there's someone from BlackBerry themselves offering a "fix" of sorts. Good luck to all of those trying this method or the one mentioned above. 10.3.1 is awesome!

3. Arthurhkt

Posts: 727; Member since: Apr 19, 2012

Updated my BlackBerry Z10 (STL100-1) yesterday night, came home, turn on the phone and the update appear, one of the best BlackBerry update, good job BlackBerry :D

4. jesusnexo unregistered

Doesn't the title have to start with bought? Since he is referring if you already did it?

7. g2a5b0e unregistered

I bet you're a ton of fun at parties.

6. robocopvn

Posts: 504; Member since: Mar 10, 2010

it was a huge upgrade. after a 986mb update there is the another 1.5gb update .... took so long ... but worth it

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