BlackBerry's DTEK app is giving users incorrect device status following Android update

BlackBerry's DTEK app is giving users incorrect device status following Android update
It appears that for some, BlackBerry's DTEK security app is going haywire. Following software updates to the BlackBerry Priv, BlackBerry DTEK50 and BlackBerry DTEK60, the app alerted owners of these devices that there was an issue with their phones' operating system even though no problem existed.

While this software bug appears to have affected only a small number of BlackBerry users, the problem has been added to the BlackBerry Knowledge Base and the company says that it is working on correcting it. Whatever is causing the problem, it forces the DTEK app to show that the security status on an Android powered 'Berry is "poor" and that the integrity of the operating system is compromised.

While BlackBerry says that the issue is being looked into, it adds that there is no resolution for it at the moment. BlackBerry does list a workaround which is to complete a factory reset of the affected device. If the idea of doing that is as palatable to you as eating a bowl of broken glass for breakfast, you can just ignore the readings from the DTEK app or wait for BlackBerry to fix the problem.

The DTEK app monitors your Android powered BlackBerry phone to grade you on all of the security features you've enabled. It also monitors your camera, microphone, location data and personal information to make sure that these features aren't being tapped into by hackers.

source: Crackberry



19. meanestgenius

Posts: 23096; Member since: May 28, 2014

I haven't experienced this problem with my PRIV, but I obviously can't speak for everyone. Anyway, I'm sure BlackBerry will have a fix for it shortly. They're quick at releasing fixes. Until then, anyone that doesn't want to wait for the fix should do the factory reset on their phone.

8. Mxyzptlk unregistered

"It's not a problem because it hasn't happened to my device." I love this mentality right here. Just because you're not affected by it doesn't mean other people aren't.

13. Doakie

Posts: 2478; Member since: May 06, 2009

What's up Kettle?!? That's exactly how you respond about all iPhone problems.

15. BobbyDigital

Posts: 2126; Member since: May 29, 2014

It sure is how he responds on all iPhone pronlems! But Mxy is the king of hypocrites as well as Trolls. +1000,000 for pointing that out!

18. meanestgenius

Posts: 23096; Member since: May 28, 2014

The funny thing is, no one even said what he's saying. He's just here to pick a fight, as usual. And he's definitely responded that way about all iPhone problems.

23. Mxyzptlk unregistered

Isn't that what you are doing right now? Oh I forgot, you like to hide behind the keyboard.

29. meanestgenius

Posts: 23096; Member since: May 28, 2014

Lol, aren't you behind a keyboard as well? And I'm pointing out what you're doing. Stop projecting.

36. Mxyzptlk unregistered

You first, alphagenius.

40. meanestgenius

Posts: 23096; Member since: May 28, 2014

There you go with the recycled responses. Again. No one believes that's me, and everyone believes it's you. Even people that just joined here a little while ago know that's you. Comments #21 and 32 prove that. And speaking of those comments, I'm not going to waste an entire article's comments section arguing with you, as it serves no point. You offer nothing to the comments section but trouble, and you see no point but your own, and everyone knows it. People are even saying it in other articles. And no amount of deflecting and projecting from you will change that. This part of comment #32 says it best, so when you respond, and you will, make sure that you see this comment, as well as comments #21, and 32. Keep referring back to these 3 comments every time you get the urge to respond. Btw, here's the part that sums it up best: "...there is no need to carry on this discussion any further, as you'll only just regurgitate more of your recycled responses, thus proving my point further."

22. Mxyzptlk unregistered

No it isn't.

14. BobbyDigital

Posts: 2126; Member since: May 29, 2014

How'd you enjoy your time out Michelle? Bwahahahahahahahahahahahahahahahahahahahahahahahah​ahahahahahahahahahahaha!!

24. Mxyzptlk unregistered

Ask your mom.

33. BobbyDigital

Posts: 2126; Member since: May 29, 2014

That was so wack. But you're used to that I've heard.

35. Mxyzptlk unregistered

Aka, I'm defeated by Mxy again.

41. BobbyDigital

Posts: 2126; Member since: May 29, 2014

Lmao! You couldn't defeat a bag full of grapes Mxy. Stop it.

34. BobbyDigital

Posts: 2126; Member since: May 29, 2014

And I see I've touched a nerve. Lmao!!

5. docdevices

Posts: 87; Member since: Oct 10, 2016

My youngest son has a DTEK 50 smartphone that I purchased for him a while back, and this problem has yet to manifest itself on his smart device, however anecdotal it may be. I'm sure that BlackBerry will release an update that fixes this post haste, as they are quite good at doing so, especially since I just placed an order for the DTEK 60, not three days ago.


Posts: 769; Member since: Jul 28, 2016

Wow. My Dtek 50 is not affected by this, but I cannot speak for others. I hope BlackBerry fix this problem fast, but I have no doubt they will. BlackBerry is very fast with update.

* Some comments have been hidden, because they don't meet the discussions rules.

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