Asus to make up for faulty Transformer Primes with refunds and extended warranty

Asus to make up for faulty Transformer Primes with refunds and extended warranty
The Asus Transformer Prime is probably the hottest Android tablet out there right now, but after issues with it just kept popping up first with Wi-Fi reception and then GPS, many customers were disappointed with their purchase. Asus has swiftly addressed those issues with bug fixes and updates, but some users just want their money back and if you’re among those lucky few who have gotten their device in the UK you are eligible for a refund once you return your tablet.

In the UK, Asus said that no units with faulty Wi-Fi were shipped, but there were units problems with the GPS, so those who feel like it’s a crucial thing to miss can return their tablets.

Those who keep their Prime, though, will get extended warranty service for 18 months rather than for 12.

And when it comes to the new and hopefully bug-free Transformer, the TF700, Asus clarified that it won’t be available in the UK “before June at earlierst.” 

The Asus Transformer Prime is the first tablet to come with NVIDIA’s Tegra 3 quad-core chip and has killer battery life, especially when bundled with the keyboard dock, which doubles it. Have you experienced any problems with your Prime and how do you like it?

source: ASUS via Engadget

Related phones

Transformer Prime
  • Display 10.1" 1280 x 800 pixels
  • Camera 8 MP / Other front
  • Processor NVIDIA Tegra 3, Quad-core, 1300 MHz
  • Storage 64GB + microSDHC



1. xshurikx

Posts: 6; Member since: Dec 14, 2011

I got my prime just before the new year in the 64gb variety. Wifi yes it could be a little stronger but no real issue there gps i dont care enough about to worry, but ICS is pissing me off. The screen flicker and piano lines are so bad that at times i cant use the tablet. They need to update that pronto or i will be returning my prime aswell. US NYC market. The question then remains what to get instead? I already have the keyboard dock so i can use it for school?

3. atheisticemetic

Posts: 377; Member since: Dec 18, 2011

if it's an ICS problem, have you tried a software reset on your tablet? perhaps that might address your issue

2. arcq12

Posts: 733; Member since: Oct 13, 2011

That's what happens most of the time, earlier batches will have glitches and bugs..

4. sorcio46

Posts: 435; Member since: Jul 27, 2011

For me in Italy i have to wait the 25th of Jenuary, with a bug free model i hope :D

5. deacz

Posts: 162; Member since: Nov 02, 2011

same for us in finland

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