Apple will treat the iPhone 6 Plus "Touch Disease" for $149

Apple will treat the iPhone 6 Plus
Back in August, we told you that some Apple iPhone 6 and Apple iPhone 6 Plus users were experiencing difficulties with their phone's touchscreen. Dubbed "Touch Disease," the symptoms include an unresponsive display and a horizontal flickering gray bar across the top of the screen. While many third party repair experts have seen plenty of 2015 iPhone units with the disease, Apple did not originally recognize it as an issue. The company told those with an affected model out of warranty, that they would have to buy a new phone.

While a class action suit has been filed against Apple by those with an iPhone that has caught the "illness," the company now not only agrees that the problem exists, but is offering a repair program. The cost of the repair is $149.

While Apple is saying that the issue comes as a result of multiple drops on a hard service, repair pros say that more specifically, Touch Disease could be the result of problems with the controller chips that turn touch inputs into signals. One theory is that the issue is caused by a manufacturing defect with the U2402 Meson Touch IC chip. Another theory is that solder balls used on the motherboard have cracked, allowing the controller chips to lose contact with the board. Both theories could be consistent with an iPhone that has suffered multiple drops.


If you have an iPhone 6 Plus with Touch Disease, you might want to have Apple make the necessary repairs. If so, click on the sourcelink.


source: Apple

Related phones

iPhone 6 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 2915 mAh(24h 3G talk time)

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40 Comments

1. robocopvn

Posts: 504; Member since: Mar 10, 2010

Ok. And the iphone 6 plus costs about ~170usd of parts price!! In Nov 2016 lol

2. bambamboogy02

Posts: 840; Member since: Jun 23, 2012

Ha! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

26. AlikMalix unregistered

I like iPhones, but I got to side against Apple on this one. This is literally effed up compared to my experience with Apple. I know the device is out of warranty, but if it is related to bendgate and I believe it is - Apple should just replace/repair for free and say they're sorry! (I'm not being sarcastic). Mark my words - there will be a class action very shortly and well deserved.

52. steodoreben

Posts: 379; Member since: Sep 26, 2013

@bambamboogy02 LOL. I agree. Now, that's what you call a PREMIUM device.

3. bambamboogy02

Posts: 840; Member since: Jun 23, 2012

Ha! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

25. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Internet problems? Please call your nearest internet provider, or use a better connection. XD

27. AlikMalix unregistered

It's called "using an android device". True actually.

4. bambamboogy02

Posts: 840; Member since: Jun 23, 2012

Ha! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

10. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

a! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

5. bambamboogy02

Posts: 840; Member since: Jun 23, 2012

Ha! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

11. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Ha! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

35. ibend

Posts: 6747; Member since: Sep 30, 2014

Ha! Admitted a problem,blamed it on the end user, and make them pay for a fix. Wow. Just wow.

6. cnour

Posts: 2305; Member since: Sep 11, 2014

Thanks Apple, it is a two years phone and you accept repairing it. A model for other companies.

31. tedkord

Posts: 17410; Member since: Jun 17, 2009

You've got something on your nose.

53. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Companies will repair most any device, regardless of age and as long as they have parts, for a fee. To applaud Apple for doing something everyone does is bordering on stupid.

8. antonmassoud

Posts: 89; Member since: Oct 22, 2016

Huh? They admitted there's a problem and they will fix it for 149$? Wtf Apple , it's your fault in the first place not user's fault.

20. Ticklemyfancy

Posts: 214; Member since: Oct 09, 2016

Well, it doesn't surprise me . They're apple after-all

9. deewinc

Posts: 455; Member since: Feb 21, 2013

So the disease affects handsets that have ONLY been dropped repeatedly? But people will still pay and call it innovation =D

13. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

Actually NO. Repair shops are attributing all of the above mentioned issues to bendgate. If it was really phones being dropped, Apple would have long ago said so. Classic case of Apple blaming the user for a manufacturing flaw.

14. Obádárà

Posts: 218; Member since: Nov 02, 2015

... THIS IS APPLE, A PROBLEM IS ALWAYS THE FAULT OF THE END USER, BUT IF ITS ANOTHER OEM, PEOPLE BLAME IT ON THEM. THAT'S WHAT CUSTOMER SERVICE IS ALL ABOUT TO THEM. RIP PEOPLE OFF THEIR MONEY...

15. ctdog4748

Posts: 797; Member since: Mar 05, 2016

You should find a good repair shop and have them fix your broken caps lock key.

16. SIGPRO

Posts: 2817; Member since: Oct 03, 2012

This is a faulty design, and Apple makes the user pay? F*ck Apple........that's why they are dying!

19. kiko007

Posts: 7500; Member since: Feb 17, 2016

Made 104% of the profit last quarter...... totally confirmed as DOOMED™.

29. SIGPRO

Posts: 2817; Member since: Oct 03, 2012

Fanboys like you just don't get the picture huh? Apple is selling a lot less than before but they jacked up de prices.....just to cut even. You can not even connect the iPhone 7 with the new MacBook.......no you need to buy a new cable/dongle! Good luck with a bag full of cable's and dongles! The Macbook can not be upgraded with new SSD or expand the RAM for example. Iphones are just meehhh nothing new there, only old an copied technology. And there are more examples like this. They already lost the tablet/laptop market, they lost second place on the smartphone market, soon they will be nr4. Yes Apple is doomed mark my words!

22. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Apple has not admit to a design flaw, they blame it on user dropping the phone. Such a smug company!

18. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Boycott Apple. Problem solved.

24. fancollo

Posts: 130; Member since: Dec 30, 2015

apple does what apple does, but people buying their products are just plain stupid

28. Macready

Posts: 1824; Member since: Dec 08, 2014

" Both theories could be consistent with an iPhone that has suffered multiple drops." You're suggesting that repair professionals are more "specific" in their explanation that "could be consistent" with Apple's story, but that's rather apologetic. Because Ifixit for example specifically says it's a design flaw (which should be covered by warranty), most likely helped by bend gate (another design flaw) and affects both the 6 and 6 Plus, contrary to Apple's claims. Many people affected by this never dropped their phones. https://ifixit.org/blog/8309/iphone-6-plus-gray-flicker-touch-death/

32. tedkord

Posts: 17410; Member since: Jun 17, 2009

You're wasting your time. The diehard fans still deny bendgate, insisting it was people sitting in their phones or bending them on purpose.

39. Mxyzptlk unregistered

Just like you did with Pengate and S-plodegate?

* Some comments have been hidden, because they don't meet the discussions rules.

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