Apple slapped with class-action lawsuit over iPhone 6 'Touch Disease'

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Last week, a seemingly ongoing issue with Apple's nearly two-year-old iPhone 6 and iPhone 6 Plus came to light. Symptoms of 'Touch Disease', as it has been dubbed, include touchscreen unresponsiveness accompanied by flickering gray bar at top of the interface. It seems clear that Apple is aware of what's happening, though so far, doesn't seem to have done much about it. As such, lawsuit has now been filed against Cupertino. 

The U.S.-wide class-action suit notes of Apple's lack of a suitable fix despite knowing of the problem, which, according to the plaintiff, is caused by a design defect with both the iPhone 6 and 6 Plus. Though many theories have been offered as to Touch Disease's origins over the past week, the lawsuit suggests that certain components lack a metal 'shield', where previous models were sufficiently reinforced. 

When the iPhone 6 line first launched, as you'll probably recall, there was the #Bendgate fiasco, where some users found the devices a little less sturdy than they'd hoped. While Apple played down the issue, the fact that Touch Disease is being attributed to inadequate support within the design suggests that Bendgate was not without substance.

Indeed, as the complaint filed in federal court in San Jose, CA notes:


Three plaintiffs named are Todd Cleary of California, Jun Bai of Delaware and Thomas Davidson of Pennsylvania. The suit seeks unspecified damages and accuses Apple of both fraud and violation of California's consumer protection laws. 

Has your iPhone 6 or 6 Plus been afflicted by Touch Disease? Join the discussion the comments below. 


source: Reuters

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iPhone 6
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iPhone 6 Plus
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65 Comments

1. Unordinary unregistered

The touch disease only happens with remanufactured iPhone 6 units, after bending of the components internally, which causes this issue. Sue them to the ground

3. sgodsell

Posts: 7244; Member since: Mar 16, 2013

Considering Apple controls all aspects of their iPhone product line, including both the software and hardware. So this should never occur, and Apple should be responsible for this.

4. kiko007

Posts: 7493; Member since: Feb 17, 2016

Apple doesn't handle production of their phones. Foxconn does that.......

10. AlikMalix unregistered

But sgodsell, is kinda right (for once). Apple is responsible for this. It all started with the damn "make it thinner" obsession, yet Johnny forgot about physics until it was too late for iPhone 6 production - eventually they fixed it with 6s/6s+ by using harder aluminum, but now the issue is further affecting the devices. Regardless, Apple should eat the cost of the repairs or compensate the affected users.

21. Unordinary unregistered

Exactly my point. This is Apples fault. Should have been more clear

24. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Depends on how wide spread the issue is. If it will cost millions to fix all phones affected, it might just be in their best interest to fight a long enough battle that forces people to upgrade in the meanwhile and then settle for a lower sum in the end. If a million iPhones are affected, that would mean at least a cost of 2 hundred million dollars to replace them all. Much cheaper to go the litigation route.

63. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

They don't have to fix. Just replace them, or give everyone an iPhone 6S as a replacement. They don't have to fix. In fact, the court should make Apple give everyone the 6S or 6S Plus based on what phone they originally purchased. 29% failure rate. It's a piece of crap phone.This issues doesn't effect the 6S. You know why? Because it has stronger materials and is more resistant to being bent or deformed in any way. So apple has fixed it. They just need to GIVE the fix to everyone who is effected, no matter when it happens.

20. sgodsell

Posts: 7244; Member since: Mar 16, 2013

Once again in your eyes Apple can do nothing wrong. Apple has employees at foxconn to oversee production of their devices. Apple is wrong or there wouldn't be a lawsuit against them right now in regards to this to this matter.

26. Scott93274

Posts: 6032; Member since: Aug 06, 2013

Apple may be at fault, it may be Foxconn, but it's Apple's brand/product/responsibility to address the issue and resolve the problem. You can bet that if it's due to Foxconn not following the specifications provided by Apple, they'll end up eating the bill to fix this issue though.

25. Scott93274

Posts: 6032; Member since: Aug 06, 2013

I am speaking from the perspective of someone who's dealt with quality control for a company that outsources the manufacturing of good to third parties all over the world, There are key specifications that the manufacturer must follow as outlined by the parent company. If a defect is found, then an investigation is performed to determine if the defect is a result of poor design or poor manufacturing. You cannot blame Foxconn outright because it is quite possible that the fault is with the design of the phone.... You cannot blame Apple outright because it very well could be an issue with Foxconn not following specifications (As I've found to be very common in my experience). That being said, both scenarios lead me to believe that the small number of people experiencing this issue will steadily rise over the next few months as device lifespan and usage appear to be a catalyst for the problem.

31. AlikMalix unregistered

Either way, consumers paid Apple for the devices - Apple is responsible - they can for the bill to Foxconn if they messed up, but I'm leaning toward thin design coupled with type of aluminum chassis - apples choice. If so, apples fault.

41. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

As I told you kiko, you don't have to contradict every single android user here, even though their statement makes sense, look below, even your fellow Apple users agree with him.

52. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I just hope Apple do the right thing and fix the problem world wide.

55. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So what! It's not about whonlut it together. The problem is caused by a defect in the chip that controls the display. She. The chip fails the display goes out. The defeat t has nothing to do with the display itself or putting it together. Apple is first party, its their product Stop gasping for excuse straws.

60. sissy246

Posts: 7087; Member since: Mar 04, 2015

Doesn't matter, it's apple name on the phone.

19. matistight

Posts: 982; Member since: May 13, 2009

Not true at all. It ONLY happens when phones have been dropped/damaged, just like the fingerprint scanner error 53 issue. It is very rare to get a hold of a remanufactured, mainly because warranty devices from Apple are NOT REFURBISH/REMANUFACTERED, rather they are made specifically to be replacement devices, and are brand new. I work in a phone store, fixing phones for the last 10 years, and of the 50+ that have come in with that issue, say about 45 of them had cracked screens currently or in the past and 5 of them were never broken. I have had 0 iPhone 6's with this issue, only on the iPhone 6 Plus does this issue happen.

28. marorun

Posts: 5029; Member since: Mar 30, 2015

http://forums.imore.com/iphone-6-plus/330646-regarding-applecare-replacement-devices-new-refurbished.html http://www.mac-forums.com/ios-and-apps/203060-true-apple-replace-iphone-refurbished-phones.html http://appleinsider.com/articles/16/07/20/apple-hit-with-lawsuit-targeting-applecare-refurbished-devices I could continue. So Matis if you work at a phone store like i do then you are dumb to not know the truth. Apple even sell refurbished phone as brand new i found sealed retail box iPhone thats when turn on you go in setting and usage and there is usage on the phone. Happened several time.

32. AlikMalix unregistered

That was a bogus lawsuit. Apple clearly outlines that it will replace the device with new or like new. Every single company does that!!! Even android fans agreed it was bogus - you're the only one obsessed with this stuff - do you have a link on how this lawsuit resolved - no, because it would fit your narrative. Regarding your other claim of discovering used phones in new box - yeh, right!!! /s. If I reset the device it will not show precious usage. I'm assuming Apple put a used device with someone's photos and apps still on device into a new box? Are you kidding me? What a load of ______.

37. matistight

Posts: 982; Member since: May 13, 2009

With the iPhone 3G and 3GS, yes, they were giving out refurbished devices. I actually received one before that had the SHSH's backed up onto cydia servers. But these newer ones are not. Go tohttps://www.theiphonewiki.com/wiki/Models and educate yourself. I have yet to see any phones with the "F" in the model section. Yes, there was an issue with lazy ass people sending them in, rather than going to the Apple store to fix their issues. I have swapped out over 30+ iPhones at Apple, never receiving a refurb, always "N" models. And posting forums means nothing, just a bunch of opinions. And the AppleInsider is about a case that started in 2013. Try again. Plus we are talking about the Touch IC chip failing on the 6 Plus. Unordinary was the idiot that claimed it was due to remanufactured devices

42. AlikMalix unregistered

Marorun works at a phone repair shop or something and the only thing he sees day in and day out are broken iPhones, even the brand new ones - half are broken out of the box. His is so irritated of seeing "sheep" that keep buying phones even though everyone of them experienced only bad things from iPhones. And he always recommends android to everyone, because he's a good guy like that, but these isheep are too brainwashed buying stupid isheep phones because the logo is so great. When will everyone learn? Maronruns phone store knows that nearly all iPhones suck and break down. We should be only buying android even if iPhones work better for us.

61. sissy246

Posts: 7087; Member since: Mar 04, 2015

Calling people lazy ass people for not going to a apple store is stupid. If I had a icrap phone there is no apple store within a few hundred miles so yes I am going to mail it in.

65. AlikMalix unregistered

Why would you go to an Apple Store if you had an icrap phone? They don't service those there. They're trained to help you with your iPhone questions - no other brands.

39. cdilson

Posts: 14; Member since: Apr 18, 2010

Not true. My phone has never been remanufactured and has this problem. Verizon claimed it was a software issue. Bitches.

53. techlover2017

Posts: 65; Member since: Aug 22, 2016

OMG! Chinese Apple.

2. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Yawn! Nothing to see here, lawsuits are a normal part of doing business, move along.

6. vliang86

Posts: 337; Member since: Oct 05, 2015

In PA, you get more likes of you troll about Apple...

13. lyndon420

Posts: 6746; Member since: Jul 11, 2012

Likes are important to you?

18. vliang86

Posts: 337; Member since: Oct 05, 2015

Yes likes are important....I get backlash when i troll about Android (eg Note 7 slower than iPhone 6s) and get a lot of likes when I troll about Apple.

35. lyndon420

Posts: 6746; Member since: Jul 11, 2012

Well get over it lol. Likes are just a way of saying, "Hey...I agree with you, but I don't really care enough to comment on what you're saying"!! Don't let green thumbs consume you like it does for some others on here. ;)

17. Fona13A unregistered

Yeah and you cannot follow a certain amount of articles and easily check every bait post you make either.

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