Apple changes exchange and refund policies in Hong Kong to stop illegal scalping of new iPhone units

Apple changes exchange and refund policies in Hong Kong to stop illegal scalping of new iPhone units
Apple appears to be doing its part to prevent iPhone units bought from Apple's retail locations in Hong Kong, from being smuggled into China. Because of the lack of import duties and taxes on foreign made devices, those involved in illegal activity in the region are purchasing the handsets in Hong Kong, and are selling them in China's black and gray market. Today, both the Apple iPhone 7 and Apple iPhone 7 Plus are being launched in various markets including Hong Kong, where prices for black market iPhone units can reach more than $2,000 USD.

On Apple's Hong Kong website, new return policies are listed for Apple and Beats branded products. No longer can these be returned within 14-days to the company's retail locations in Hong Kong, even with their original receipt and packaging.

The South China Morning Post relayed a story today about a young man who picked up a pair of 256GB Apple iPhone 7 Plus units in Hong Kong and immediately sold them to a "trader" outside the store. The transaction earned the 20-year old a profit of $91.73 USD on each phone, or a total of $183.46 USD. That really was not a tremendous profit considering the cost of the phones. "I can’t say it was the best deal," the young man said, "but I’m satisfied." One store in the region offered to pay the equivalent of $2576 USD for a 256GB iPhone 7 Plus in Jet Black. That model sells in the Hong Kong Apple Store for the equivalent of $1068 USD.

source: Apple via SCMP

Related phones

iPhone 7
  • Display 4.7" 750 x 1334 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10 Fusion, Quad-core, 2340 MHz
  • Storage 256 GB
  • Battery 1960 mAh(14h 3G talk time)
iPhone 7 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10 Fusion, Quad-core, 2340 MHz
  • Storage 256 GB
  • Battery 2900 mAh(21h 3G talk time)



1. keywm12

Posts: 3; Member since: Aug 30, 2016

Is just a phone... people are so stupid these days.

3. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Well they are iFans, so can't really say that it wasn't expected. I mean one could wait a week or so, but there is no guarantee the cult leaders will not shaft you harder to push a narrative of "sold out".

2. EC112987

Posts: 1215; Member since: Nov 10, 2014

It kinda of sucks for people that actually want more than one iPhone at a time. Apparently you can't order an iPhone unless it's associated with a phone number. I added 2 phones to my cart and it wouldn't process the order smh

4. therealestmc

Posts: 679; Member since: Jul 23, 2012

I see if you have Adblock you can't comment now.

7. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

No problems here with uBlock Origins...

14. Unordinary unregistered

Some adblocks dont work with PAs nonsense. I just downloaded a different adblocker

19. ibend

Posts: 6747; Member since: Sep 30, 2014

new here? I solve that problem since day1.. uBlock still running and I still can comment

5. bubbadoes

Posts: 1225; Member since: May 03, 2012

The most productive, fastest, best selling, best looking phone in the world demands and makes people crazy all over the world. Samsung would love to have this moment, but theirs is spent trying to fix a qc misstep by launching a half baked Note 7 with more series sure to follow suit. Way to go Apple. Shipment dates well into sad for ssheep to deny this fact!


Posts: 2817; Member since: Oct 03, 2012

Scalping is smart, the buyer's are stupid!

13. dmitrilp_

Posts: 330; Member since: Sep 12, 2016

I'm sorry, i'm confused but how does this prevents phones being sold into the grey market?

22. kevin91202

Posts: 642; Member since: Jun 08, 2014

Don't be sorry. PA writers are not very good. The original article says nothing about Apple wanting to prevent scalping, or that it's even illegal. Apple Hong Kong not accepting returns has nothing to do reselling. I'm not sure how Alan F. conjured up that notion.

20. mixedfish

Posts: 1555; Member since: Nov 17, 2013

I know a guy who made $1mil in 6 months buying used iphones locally them shipping them off to China.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.