Apple iPhone support app will reserve the iPhone battery you need, and alert you when it's in stock

Apple iPhone support app will reserve the iPhone battery you need, and alert you when it's in stock
Ever since Apple disseminated its apology last month for slipping in software under iPhone owners' noses, which was used to throttle the CPU speed of certain models, Apple Stores around the world have been mobbed. Here's why. Apple said that it had to slowdown the processor on certain handsets since these units no longer had the battery strength to handle complex tasks, without the risk of shutting down the phone. Fixing that requires Apple to swap out the weaker battery for a brand new fresh one. To get back into good graces with its customers, Apple cut the price to replace the battery on select models to $29 from $79. Since then, the phone has been ringing off the hook at Apple Stores.

Many batteries have been out of stock at Apple's retail locations, and getting an appointment is extremely hard. But up in Canada, Apple is testing out an iPhone battery replacement reservation program using its iPhone support app. Opening the app, users tap on Get Support and select the iPhone model that needs a new cell. Next, they click on battery, power, charging and select Reserve a Battery. When the requested battery is in stock at a nearby Apple Store, the user will receive a notification that it is available. After seven days, the reservation is cancelled and the battery is added to the Store's inventory.

Earlier this month, it appeared that batteries for the Apple iPhone 6 were not available in New York City. That was nearly two weeks ago, and new inventory is supposedly going to hit Apple Stores in that region soon. If you do own an older iPhone that needs a new cell, our suggestion is that you call the Apple Stores in your area to see if they have in stock the battery you need, and to make an appointment for a battery replacement. You might not feel like spending $29, but as far as your iPhone is concerned, it might be enough to rejuvenate the old 'gal. And it is a lot cheaper than buying a new one.

So far, the replacement reservation program is not on the U.S. version of the iPhone support app. But if all goes well across the border, we wouldn't be surprised to see this feature rolling out soon to U.S. iPhone owners.


source: AppleInsider

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7 Comments

1. bambamboogy02

Posts: 840; Member since: Jun 23, 2012

So they will let you know when the item you paid for is on hand ? This is news how? Hasn't this process already existed almost everywhere? My washing machine and dryer send me a notification when they are done as well. Want to make that news as well? Plus: What if your phone is f*cked up and can't turn on due to battery issues..Hope they have multiple methods of notifying you.

3. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

hopefully they give dead batteries priority

2. SIGPRO

Posts: 2817; Member since: Oct 03, 2012

Apple is just pathetic!

4. piyath

Posts: 2445; Member since: Mar 23, 2012

No they aren't.....lol Why so much hatred Apple hater? Apple failed in an attempt to do something nice for it's fans (unlike Samsung where they stayed until Note 7s explode in their customer's faces due to that battery gate) and now trying to make it right. Isn't that a god thing? A favorable response in a timely manner and adding more helpful ways around that process to get iPhones fixed more conveniently...?

6. Subie

Posts: 2384; Member since: Aug 01, 2015

When large companies do something "nice" for their fans - they make darn sure everyone knows and hears about it. When companies come out with new "features" they like to brag about it and are willing to let you know how they work. I defend Apple for a lot of things, but not in this case. The fact that peoples phones were throttled and Apple remained silent until busted by Geekbench seems a little sneaky to me...

7. TerryD

Posts: 553; Member since: May 09, 2017

Lets just look at this a minute. Apple throttle phones that have battery issues to prevent them crashing. Numerous reports of phones crashing will be a nightmare for Apple to handle. They'd get bad press and it'd damage their reputation. As a result they had to do something, so they secretively throttle the phones. People wouldn't notice a slowdown as much as a crash and I reckon Apple thought they could get away with it. Over time these users with the slow phones wouldn't give in and but another iPhone. If it was crashing, they're more likely to blame 'buggy iOS' and jump ship to Android. With either scenario, the phones crashing, or the phones slowing down, the user wouldn't know what the issue was and would just assume 'its old' and then upgrade. It's a win-win for Apple, except with the slowdown people are going to upgrade to a newer iPhone, the crashing maybe not. It wasn't until throttling accusations were confirmed that phones were being throttled that Apple decided to 'do something good for the customers'. Unfortunately for Apple, their customers will be eeking more life out of their old devices instead of upgrading, definitely not their plan. They didn't choose this course of action, they were forced into it. With Apple its all about the money, they just make it look like its all about the customer.

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