Apple finds a defect in a "small percentage" of iPhone 8 logic boards, offers free repair

Apple finds a defect in a
Apple today announced that it has discovered that a "small percentage" of iPhone 8 models contain logic boards with a manufacturing defect. If your unit has this defect, Apple says that it will repair your device for free. To determine if your model is eligible, click on the sourcelink found at the bottom of this article and punch in your handset's serial number where indicated. To find the serial number on your iPhone 8, go to Settings > General > About.

According to Apple, defective units are apt to experience random reboots, freeze up, or not boot up. If your phone is one of the defective models, you can have it repaired by an authorized Apple Service Provider, brought to the Apple Store's Genius Bar, or you can call Apple Support (for that option, click on this link) and arrange to have your iPhone 8 mailed to Apple.

Affected units were sold in the U.S., Australia, China, Hong Kong, India, Japan, Macau and New Zealand between September 2017 and March 2018. Note that Apple iPhone 8 Plus models are not part of this repair program.

If you are going to take your device to an authorized repair center or the Genius Bar at the Apple Store, you need to back up your phone to iTunes or iCloud. Bring your sales receipt (if available) along with your Apple ID password and personal identification.

If you're mailing your iPhone 8 to Apple, unpair your device with any accessories, back up iOS and turn off iMessages by going to Settings > Messages. Apple suggests erasing your handset by going to Settings > General > Reset > Erase All Content and Settings. Disable Activation Lock and remove your SIM card.

It is extremely important to note that if your iPhone 8 has another issue, like a cracked screen, that issue will need to be taken care of before the logic board is replaced. And that could leave you with an unexpectedly high bill for a "free repair." Apple has already been called out about this in the past, charging huge amounts for minor screen issues that had nothing to do with a $29 battery replacement. It is probably best to check with Apple before authorizing any repair.

source: Apple

Related phones

iPhone 8
  • Display 4.7" 750 x 1334 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 1821 mAh

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147 Comments

1. DurTeeDee

Posts: 146; Member since: Sep 05, 2014

Lemme guess where, where the touchscreen controller was on the 6/6s? The spot where the audio ic was on the 7? Because if it's the same spot as those bend gate is still a thing

2. Humanoid

Posts: 1226; Member since: Dec 11, 2017

1821mAh? 2.8" galaxy pocket had 1500.

3. drunkenjay

Posts: 1585; Member since: Feb 11, 2013

larger battery doesn't mean everything. it's how you optimise it.

9. Be_Mine

Posts: 184; Member since: Dec 29, 2013

Yea.. Yea.. We heard that before. But if the battery life is already decent enough because of the optimization. Imagine how good it will be if Apple use a larger battery. Not necessarily a 4000mah one. But, at least a 3000+ in their smaller iPhone models and 3500+ in the Plus version. Even my thin OnePlus X have a 2500mah battery.

7. cmdacos

Posts: 3663; Member since: Nov 01, 2016

One of nine...

11. worldpeace

Posts: 3049; Member since: Apr 15, 2016

Source?

26. cmdacos

Posts: 3663; Member since: Nov 01, 2016

It's a running joke. Apple claimed only 9 customers were affected by bendgate. It's their deflective marketing...

143. worldpeace

Posts: 3049; Member since: Apr 15, 2016

Oh, okay then..

8. cocoy

Posts: 450; Member since: Oct 30, 2015

As an apple customer, I think the customer deserves a replacement for defective unit not a free repair.

10. piyath

Posts: 2443; Member since: Mar 23, 2012

Why is that? Every company does this with their products, vehicles for example. They don't give you a brand new vehicle just because it has a leaking break system, they just recall it and repair it for free for you. I think that's more than fair than just ignoring it all together.

13. Charlie2k

Posts: 93; Member since: Jan 11, 2016

"Sorry, but we cant repair the broken engine before you fix that dent on the back of the car."

33. fher182

Posts: 25; Member since: Oct 21, 2014

what you are saying makes no sense. apple will charge you the cost of screen if its broken because in order to get access to the internal component of the device you need to take the screen off,and if its broken guess what? is going to break even more. Apple wont charge you if the device is dented, or lets say the headphone jack is damaged. Now a broken screen it's a problem. if you want to give a better example would be. "sorry, we cant repair the broken engine because your radiator is broken for that front end collision" you need to pay for that because we didnt make that damage.

112. xfire99

Posts: 1202; Member since: Mar 14, 2012

You sure? Apple has denied repairs within warranty because there are dents on the phone.https://venturebeat.com/2018/05/02/apple-warranty-repair-practices-questioned-by-bbc-as-ftc-warning-looms/

113. fher182

Posts: 25; Member since: Oct 21, 2014

those "dents" sometimes for you can mean something small. but if that "dent" prevent a display to be calibrated correctly and the display won't sit flush with the actual housing of the device. then in that case is a big no.

14. cocoy

Posts: 450; Member since: Oct 30, 2015

Because it is a manufacturing defect. Aside from that, the cost is I think insignificant to Apple as the author said small percentage affected. Once opened, the IP rating will no longer be the same as it was.

15. mootu

Posts: 1269; Member since: Mar 16, 2017

Maybe because it's not that small a percentage, they never admit the true number as not to cause customers to panic and start flooding "genius bars". Remember only 9 phones suffered in "bendgate" according to Apples figures.

16. mootu

Posts: 1269; Member since: Mar 16, 2017

As many as 40 million iPhone 8's have been sold. So if say the "small percentage" of phones affected was 5% that would be 2 million phones that would have to be replaced or repaired.

140. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Funny how when its Apple, small percentage is said to be such a small number. If you sell 40M of something 1M is a small number So funny, because when the Bite 7 issue came, only 65 out of 5M a totally showed any issue at all. I can bet my life more than 64 iPhone 8s need a repair. I bet all.of them sold before the defect was found. Or actually known about considering Apple blantanr history.

18. Zack_2014

Posts: 677; Member since: Mar 25, 2014

LMAO comparing vehicles to phones you Apple d rider, do even know the cost difference of manufacturing a phone versus a vehicle. I see you were the same one criticizing Samsung or some other companies for not giving full replacements instead of free repairs. Contradicting to the max.(ANYTHING TO D RIDE APPLE)

12. SIGPRO

Posts: 2806; Member since: Oct 03, 2012

Man what a ugly phone, those bezels.....YUK!

20. whatev

Posts: 2032; Member since: Oct 28, 2015

New Nokia phones have empty notches just to copy apple :)

21. meanestgenius

Posts: 21028; Member since: May 28, 2014

The Nokia 6.1 Plus is new, has a notch and it isn't "empty".

23. whatev

Posts: 2032; Member since: Oct 28, 2015

Compare it to the amount of hardware in the notch of the iPhone X and you’ll understand my point

30. meanestgenius

Posts: 21028; Member since: May 28, 2014

Your "point" is still false. You said that the notch on the new Nokia smartphones is empty, and it's not. There is a front facing camera in that notch. Compare the facts to what you said and you will see that you are wrong.

94. whatev

Posts: 2032; Member since: Oct 28, 2015

You’re proving my point, those phones could be cyclops but they chose to make a wider notch with a lot of empty space just to look like the iPhone X, this subject has been widely addressed and accepted among the tech community and even android fans accept that

103. meanestgenius

Posts: 21028; Member since: May 28, 2014

No, I proved that you were wrong. There is literally a front facing camera there, proving that it's not an empty notch. You are literally in denial about the facts. But then again, most of you flock members are in denial when it comes to things that don't suit your narrative about your deity Apple.

105. whatev

Posts: 2032; Member since: Oct 28, 2015

Ok rebel boy, I’m stating a fact, the notch on android phones are more an aesthetic “feature” rather than a real feature, if they don’t add the same sensors that Apple put in the iPhone X, then why tf the notch has to be so wide, does it make sense to you? For me and many others don’t, they just do it for a reason and it’s to mimic the design of the iPhone, gosh I swear it’s so tiring dealing with people like you who always try to be contrary to the general opinion just because you’re bored or something or try to empathize with others, such hypocrisy it’s so immature and shows your insecurities, grow up

116. meanestgenius

Posts: 21028; Member since: May 28, 2014

LMAO! How are you stating a fact by saying the notch is empty when there is LITERALLY something in the notch? Is Apple's RDF that deep inside of you that you can't see correctly? Do you know what the word "empty" means? Let me post the definition for you: emp·ty ˈem(p)tē/Submit adjective 1. containing nothing; not filled or occupied. "he took his empty coffee cup back to the counter" synonyms: vacant, unoccupied, uninhabited, untenanted, bare, desolate, deserted, abandoned; Do you see what the word "empty" means now? You would have been better off statiing in your initial comment that the notch on the new Nokia smartphones is only occupied by a single ffc, while Apple's is packed with much more, than lying and now you're in full triggered frenzy model because I corrected your fallacy. Nokia isn't even mentioned in the article, but you Apple deity worshippers always have to bring compare everything to your deity in order to make you feel like good. "General opinions" don't mean squat compared to the FACTS, but you flockers wouldn't know what the facts are even if you slipped and fell into a pool of them, because that RDF that Apple puts out is so wrapped around your brain. Grow up, and stop being so immature and insecure just because I corrected your fallacy with the facts.

141. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Well Apple could have had the sensors without any notch. What law is their that others have to have the same hardware in the same space? That's right...NONE!

28. Humanoid

Posts: 1226; Member since: Dec 11, 2017

I'd choose 8+ over X. Notch is wors than any bezel

* Some comments have been hidden, because they don't meet the discussions rules.

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