Apple doesn't return stolen iPhone back to original owner

Apple doesn't return stolen iPhone back to original owner
You’d think that registering your Apple iPhone’s serial number as soon as its purchased means it’s enough information to clearly say it’s yours right? Well the case is not so for one particular former iPhone owner who recently received an eye opening shock when Apple called her up notifying that they are unable to return the stolen iPhone – it’s scheduled to be replaced actually. This all started several weeks ago when the victim, Alisa, was robbed in a New York City subway. The police were called in and attempted to scour the area in hopes of potentially finding the robber. Fast forward a couple weeks later and Alisa is contacted by Apple about having her iPhone replaced, which was linked to her by the serial number, due to a software malfunction.

Now the pickle in all of this is that she can’t get back her phone because she did not file a police report after the incident – this required her traveling to the precinct and going through books of pictures to attempt to ID the thief. Apple has told her that they must honor the warranty work, despite it being considered stolen, and that she does not have sufficient evidence to get her phone back. So apparently even if the serial number of the phone is registered to her; she is still fighting to get back her phone.

source: The Consumerist via AppleInsider


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12 Comments

1. shimmyx20

Posts: 280; Member since: Mar 03, 2009

That's really shitty of them

2. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008

No Joke. You suck Apple!

3. ace1122

Posts: 237; Member since: Mar 23, 2009

No matter how cold it may be, its just business.

5. macron2000

Posts: 81; Member since: Sep 07, 2009

Why make this a big deal PA? If If I call and report my Verizon BB stolen, the folks at Asurion will ask me to submit a copy of a police report along with my claim, standard stuff. Why try so hard to make a story out of nothing. Gee wiz.

8. rjt185

Posts: 257; Member since: Jun 11, 2009

Yeah, and it's just business ETHICS.

4. vzwman

Posts: 385; Member since: Oct 26, 2009

Droooooid

7. rhomaion

Posts: 187; Member since: Sep 23, 2009

Succccccks

10. *HOVA*

Posts: 564; Member since: Dec 11, 2008

Yea have your Droid stolen and see what happens.

11. Dood

Posts: 269; Member since: Mar 23, 2009

I'll steal it. I need some more of em!

6. vzwtech86

Posts: 20; Member since: Oct 31, 2009

actually asurion stopped asking for police reports a short while back. the most they would ask for now is a fax with 2 forms of id and a form attached. they did this because of customer complaints and such. at least thats how they work for verizon...

9. rjt185

Posts: 257; Member since: Jun 11, 2009

They also added the disclaimer on the robot phone message while you wait for a rep that people who submit any erroneous informaiton will be prosecuted. So no police report now...but if you were lying...bam!...they'll get you.

12. sleepyjohnny

Posts: 151; Member since: Dec 16, 2009

im glad that if my droid gets stolen, i'll have a new one asap, and as soon as i type my email on the phone, it'll be just like my old one with all my contacts and apps back. i could care less what happened to the stolen one, im covered :D

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