Apple executive says bent iPad Pro units still meet company standards

Apple executive says bent iPad Pro units still meet company standards
Just the other day, we told you that some  2018 Apple iPad Pro units were arriving out of the box with a slight bend in the aluminum chassis. Apple immediately acknowledged that this was happening, but added that the bend was a side effect from the manufacturing process and would not get worse over time. The company added that the bend will not affect the performance of the device.

Today, an email from Apple's VP of hardware engineering Dan Riccio was made public by Mac Rumors. The email was sent in response to one sent to Apple CEO Tim Cook by a consumer who received one of the bent iPad Pro units. In the letter, the executive says that the design "meets or exceeds all of Apple's high quality standards of design and precision manufacturing." Apple's specs call for a flatness of up to 400 microns which Riccio says "is even tighter than previous generations." And if you're wondering, 400 microns is the width of less than four sheets of paper.


The cooling process used in the manufacturing of the iPad Pro is being blamed for causing the bend, and Apple says it continues to stand behind its new high-end tablets.

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92 Comments

1. apple-rulz

Posts: 2026; Member since: Dec 27, 2016

Unfortunately the iPads should be recalled, Apples excuse is just that, an excuse, and makes the company look very bad.

6. monkeyb

Posts: 409; Member since: Jan 17, 2018

Recall- Not really. Replacement for free anytime during warranty- Definitely yes. You are correct. It is a lame and sh*tty excuse which makes the company look bad.

29. sissy246

Posts: 7081; Member since: Mar 04, 2015

Not being a apple fan i do agree. This shouldn't have happened in the first place, but a recall no,Replaced most definitely.

11. ahmadkun

Posts: 569; Member since: May 02, 2016

Even if they recall, they need to redesign the the product again to fix this issue which is impossible .. at least they didn't say that the mistake is from us, we don't know how to use or hold the device

14. Galaxy_Apple

Posts: 129; Member since: May 24, 2015

Not something they would have done under Steve Jobs , he would have fired the whole team n canceled the contract with the chinese company resposible. Tim cook only cares about profits n shareholders now, awful leadership.

41. miketer

Posts: 514; Member since: Apr 02, 2015

He was the same guy who advised to hold the phone a particular way to have good reception.

48. TheOracle1

Posts: 2215; Member since: May 04, 2015

It's also the same company that claims sapphire glass on their iPhone and iPad cameras when it's some crap sapphire glass and scratches like regular glass. Jerryrigseverything has proven several times that their design and quality standards are not what they claim. This moron VP continues the deception.

69. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

You forget about "you're holding it wrong".

24. Peaceboy

Posts: 640; Member since: Oct 11, 2018

This is not Note 7 explosion that needs recalled. It meets the quality. Are there any ipad pro user who bend their iPads easily? You are just smoking it even it’s not.

28. sissy246

Posts: 7081; Member since: Mar 04, 2015

OMG that is the dumbest comment of the day.

31. cmdacos

Posts: 4110; Member since: Nov 01, 2016

You expected anything less? Epitome of an apologist...

34. sissy246

Posts: 7081; Member since: Mar 04, 2015

Yeah i know, it shouldn't surprise me what comes out of his mouth.

65. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

They always are.

46. SIGPRO

Posts: 2815; Member since: Oct 03, 2012

You are truly brainwashed by the fruit company. Most dumbest iFan around!

51. darkkjedii

Posts: 30971; Member since: Feb 05, 2011

Wait......what?!!

53. Rampage_Taco

Posts: 1042; Member since: Jan 17, 2017

I think he's saying that if you don't bend your iPad Pro, you shouldn't care that it's happening?

66. darkkjedii

Posts: 30971; Member since: Feb 05, 2011

Hilarious lol!

64. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Wow I. Ant believe what I am seeing. YOU actually saying Apple is in the wrong? I can honestly say I have never seen too do so and to see you do so is very encouraging. Since the material is aluminum, they could be correct. And a really I expect there to be some small impressionions. But Jerry Rig showed the thing can be bent with less than 50lbs of pressure. But I agree with you and its nice to see you say the obvious. Apple quality on their products OS NOTHING like it was when Jobs was their.

82. Greenmule

Posts: 129; Member since: Apr 24, 2017

One item for sure, if it is being built to spec, then the specs are too low. "Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled.

83. GalaxyLeads_iCrapFollows

Posts: 216; Member since: Nov 29, 2017

Apple unwillingness to address this obvious issue is incredible. They are insulting the intelligence of their consumers. Samsung would have owned up to it outright like they did with the Note 7 recall. The world should boycott krApple.

2. ph00ny

Posts: 2026; Member since: May 26, 2011

Next level right there

3. Godlymansean

Posts: 337; Member since: Apr 14, 2017

Yeah, foldable tab. Beat ya to it Samsung.

4. Whitedot

Posts: 773; Member since: Sep 26, 2017

Of course Dan, standarts applied for previous models are just the same but there was no issue for people before. Something is differentl this time. You don't try to fool people's eyes by any chance do you?

33. kanagadeepan

Posts: 1247; Member since: Jan 24, 2012

May be people are seeing it wrong...!!

5. rabramson2443

Posts: 48; Member since: May 12, 2018

The specifications may meet your guidelines but they do not mine. Therefore, my wallet's not coming out of my pocket.

7. someguy2261

Posts: 253; Member since: Feb 12, 2016

Apple is quickly become the most hated company and rightfully so.

23. c.m.s

Posts: 235; Member since: Dec 10, 2017

Nothing new. It has been ”cool” to hate on Apple for years, especially on this site.

44. midan

Posts: 2722; Member since: Oct 09, 2017

Most hated company :D sure..

19. srgonu

Posts: 541; Member since: Feb 13, 2012

I am in agreement with you. I like products not because of which company it is coming from but how useful to me and how valuable it is for my hard earned money. Apple never met my expectations for the job I want to be done. It is unfortunate most of the apple followers including PA writers rate and follow electronics based on aesthetics rather than functionality. I hope one day the world will change for better and consumer wins more than any one single company.

8. Supah

Posts: 692; Member since: Mar 08, 2017

Victor H, Daniel P & Ray S: "Don't worry Apple!! We're still here and no matter what we'll still give you 90+ pts iRatings!!!!"

* Some comments have been hidden, because they don't meet the discussions rules.

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