x PhoneArena is hiring! Reviewer in the USA
  • Hidden picShow menu
  • Home
  • News
  • Android 7.1.2 Nougat update breaks fingerprint sensor for many Pixel and Nexus users

Android 7.1.2 Nougat update breaks fingerprint sensor for many Pixel and Nexus users

Posted: , by Cosmin V.

Tags :

Android 7.1.2 Nougat update breaks fingerprint sensor for many Pixel and Nexus users

We would think that after so many issues in the past, Google would take enough time to make sure that new Android updates are completely bug-free. Too many times Pixel and Nexus users had troubles with their phones after installing Android updates released by Google.

Unfortunately, the search giant did it again, as Android 7.1.2 Nougat update breaks the fingerprint sensor on the Pixel and Nexus smartphones. For the time being, it's unclear if this is a widespread issue or something isolated.

In any case, Google must replicate the bug before trying to find a solution. Luckily, there are many Pixel and Nexus users who have taken it to the user community forums to complain (and explain) that their fingerprint sensors are not working any longer after upgrading to Android 7.1.2 Nougat.

Even after they have deleted all the fingerprints stored on the phone and did a hard reset, the fingerprint sensors on the affected Nexus and Pixel handsets refused to start working again.

At the moment, the issue affects both the Pixel and Pixel XL smartphones, as well as the Nexus 5X and Nexus 6P. The cause of the problem hasn't been identified yet, and there's no workaround to make the fingerprint sensor work again.

60 Comments
  • Options
    Close





posted on 14 Apr 2017, 15:22 2

1. Finalflash (Posts: 3527; Member since: 23 Jul 2013)


This is kind of what happens when you're at the top, you start making stupid mistakes because you just don't care. Honestly, this industry needs a shakeup and someone needs to become a third player. Maybe, and hopefully, MS will finally release something decently competitive.

posted on 14 Apr 2017, 16:20 1

15. LiveFaith (Posts: 122; Member since: 04 Jul 2015)


Makes sense in the nature of things. But, c'mon FF, surely we don't need a whole new platform b/c one update on a single function of a small subset of shipped devices occurs. Every, and I mean every, platform in the history of tech has had glitches that were overlooked and had to be fixed.

That said, I would love to see another player too. I'm no fan of the 2 corporate giants that control it all.

posted on 14 Apr 2017, 18:00

26. HildyJ (Posts: 305; Member since: 11 Aug 2012)


I agree that I'd love a competitive MS ecosystem for phones (I'm typing this from my Windows 10 tablet) but I'm not holding my breath.

But I blame the problems on Google's openness, not their arrogance. Google allows 3rd party apps to go deep into the OS, including the fingerprint modules. I suspect the problem is a conflict with some persistent app that's not well coded. My 5x installed the update with no issues but I don't have many apps with deep links other than Tasker.

posted on 15 Apr 2017, 06:22 2

45. adi90 (Posts: 513; Member since: 21 Dec 2015)


Only naive people update android OS or any other OS as soon as it is released.
Those who have even a little experience or common sense, wait for few days to clear the bugs.

posted on 15 Apr 2017, 09:17 2

51. cheetah2k (Posts: 1746; Member since: 16 Jan 2011)


Gotta love iPA. Everyone reports "Some" google pixel owners having issues with finger print sensor.. iPA writes "Many" and the update breaks the finger print sensor - which is untrue btw as if you actually read your linked sources most are having "inconsistent" finger readings...

Talk about "creative writing" BWAHAHAHAHAH more like click bait much guys?

BTW, no issues with my 128gb Pixel after the update, and those "many" with broken sensors seems only have to do a full rest of their pixels to re-enable their sensors...

Good one..

Nek minit IPA will be reporting "7.1.2 causing spontaneous combustion of all Pixel phones"

posted on 15 Apr 2017, 13:43

55. VZWuser76 (Posts: 4783; Member since: 04 Mar 2010)


I went to the source forums for the Pixel and counted the number of affected users, and it's in the teens. On the two forums I frequent I haven't even seen if brought up. But I suppose many sounds better than few.

posted on 14 Apr 2017, 15:29 7

2. joeytaylor (Posts: 927; Member since: 28 Feb 2015)


I'll never buy a Samsung phone because they take forever with updates.

posted on 14 Apr 2017, 16:00 7

6. Mxyzptlk (unregistered)


I agree. Samsung is terrible with updates and part of the reason is TouchWiz.

posted on 14 Apr 2017, 16:16 3

11. LiveFaith (Posts: 122; Member since: 04 Jul 2015)


I can see that. But ironically, when Samsung gets this (next) build out, this problem will have been averted b/c it will be patched for the "early adopters". In some ways "slower is better", so you gotta take the good with the bad.

posted on 14 Apr 2017, 20:31 2

31. sissy246 (Posts: 4021; Member since: 04 Mar 2015)


True
The main update I care about is security updates.
I just got 7.0 yesterday and my phone is running awesome so I don't care that I have to wait , update is not why I bought my phone.
I have heard people say the lost battery life, it's been great so far. I also gained back about 2 gigs of storage.

posted on 14 Apr 2017, 22:02 3

35. AlikMalix (unregistered)


Dude there are plenty of issues reported whenever Samsung releases their overdue updates - even if they take too long, they still manage to mess stuff up. Don't lie.

posted on 14 Apr 2017, 22:21 5

36. sissy246 (Posts: 4021; Member since: 04 Mar 2015)


1, I am not a dude
2, I have no reason to lie. I have NEVER had any trouble with a Samsung/ATT update.
My note 5 is running great , I have 3 hours 15 minutes of SOT right now with 68% battery left.
I don't really care what you think.

posted on 15 Apr 2017, 12:25

52. AlikMalix (unregistered)


Sissy I had never had issues with all my iOS devices. So does that mean Apple didn't have bad updates? Wake up sissy. Android has problems, Samsung has problems.

posted on 15 Apr 2017, 13:11 1

53. sissy246 (Posts: 4021; Member since: 04 Mar 2015)


Did I say no one has had problems, NO, I said I have NEVER had a problem. Just like you are saying you have not had any problems, that's great you haven't, but I am not going to say don't lie like you told me.
You know as well as I do any update on any phone can have. But don't say all do because all does not.

posted on 15 Apr 2017, 15:02

58. AlikMalix (unregistered)


Sissy my initial reply was to post #23.

posted on 15 Apr 2017, 04:31 2

43. iushnt (Posts: 2257; Member since: 06 Feb 2013)


Samsung updates are pretty solid though

posted on 14 Apr 2017, 16:18 4

12. TechieXP1969 (Posts: 14501; Member since: 25 Sep 2013)


And yet they have the least amount o issues with updates, due to the fact after they create a new firmware, its passed on to carriers who give the updates another look while adding their own stuff.

Your device doesn't magically stop working because an update is available.

In fact, facts show and especially with iOS; its the updates that actually break the device.

You're complaining about nothing.

Your device was made and design around the firmware that came on it. If you want the latest updates where you have the least worries about issues, then buy a phone with the latest release as it will contain the full benefit of the release which is better than an upgrade any day.

You sound like you just sit around waiting for updates.

posted on 14 Apr 2017, 16:36 2

17. Unordinary (unregistered)


cry more

posted on 15 Apr 2017, 07:21

47. Ronan (Posts: 51; Member since: 21 Mar 2017)


Kinda ironic coming from an imbecile like you.....

posted on 14 Apr 2017, 16:20 6

13. HomerS (Posts: 418; Member since: 19 Sep 2014)


Are you crazy, it's a nigtmare to get all these bug infested early updates on pixel which break stuff with bugs. The app management is horrrible on the new Pixel updates, there were audio issues, BT problems and now fingerprint issues
On Samsung u get tested updates which do work, not that consumer being guniea pigs what Google does.

posted on 14 Apr 2017, 17:36 5

23. uchihakurtz (Posts: 404; Member since: 12 Nov 2012)


At least they make sure their updates works fine unlike Google who just shoves updates without testing it. And it's good to be a few months behind as latest version have a lot of weakness such as app compatibility. Also their target audience mostly don't give a flying F about being on the latest and greatest, only Nexus fanboys about the latest number and throws a tantrum being only one second away from the latest number.

posted on 15 Apr 2017, 01:16

38. Podrick (Posts: 1142; Member since: 19 Aug 2015)


@Joeytaylor, Lolololol so many people didn't get your sarcasm.

posted on 15 Apr 2017, 06:15

44. joeytaylor (Posts: 927; Member since: 28 Feb 2015)


I know....that had me laughing

posted on 15 Apr 2017, 14:15

56. sissy246 (Posts: 4021; Member since: 04 Mar 2015)


Nope I didn't , lol

posted on 15 Apr 2017, 01:24 3

39. rudra964 (Posts: 3; Member since: 10 Feb 2017)


This article isn't even remotely related to Samsung

posted on 15 Apr 2017, 04:29 2

42. iushnt (Posts: 2257; Member since: 06 Feb 2013)


Or maybe they actually give stable and reliable updates..

posted on 14 Apr 2017, 15:38 1

3. Nopers (Posts: 468; Member since: 01 Jun 2015)


It happens... No updates are exempt from problems, luckily I have had no problems with updates since smartphones were around so I don't care.

posted on 14 Apr 2017, 15:38

4. lyndon420 (Posts: 5000; Member since: 11 Jul 2012)


Don't have one of those gay fingerprint readers on my Nexus 6...no worries here.

posted on 14 Apr 2017, 16:13

9. LiveFaith (Posts: 122; Member since: 04 Jul 2015)


Can those things really determine that? Wow, but I'm not about to try because ... you know ... it might read mine wrong. :-o

posted on 14 Apr 2017, 15:40 1

5. libra89 (Posts: 949; Member since: 15 Apr 2016)


This hasn't happened to me but whoa...

Want to comment? Please login or register.

Latest stories