Android 7.1.2 Nougat update breaks fingerprint sensor for many Pixel and Nexus users


We would think that after so many issues in the past, Google would take enough time to make sure that new Android updates are completely bug-free. Too many times Pixel and Nexus users had troubles with their phones after installing Android updates released by Google.

Unfortunately, the search giant did it again, as Android 7.1.2 Nougat update breaks the fingerprint sensor on the Pixel and Nexus smartphones. For the time being, it's unclear if this is a widespread issue or something isolated.

In any case, Google must replicate the bug before trying to find a solution. Luckily, there are many Pixel and Nexus users who have taken it to the user community forums to complain (and explain) that their fingerprint sensors are not working any longer after upgrading to Android 7.1.2 Nougat.

Even after they have deleted all the fingerprints stored on the phone and did a hard reset, the fingerprint sensors on the affected Nexus and Pixel handsets refused to start working again.

At the moment, the issue affects both the Pixel and Pixel XL smartphones, as well as the Nexus 5X and Nexus 6P. The cause of the problem hasn't been identified yet, and there's no workaround to make the fingerprint sensor work again.

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60 Comments

1. Finalflash

Posts: 4063; Member since: Jul 23, 2013

This is kind of what happens when you're at the top, you start making stupid mistakes because you just don't care. Honestly, this industry needs a shakeup and someone needs to become a third player. Maybe, and hopefully, MS will finally release something decently competitive.

15. LiveFaith

Posts: 490; Member since: Jul 04, 2015

Makes sense in the nature of things. But, c'mon FF, surely we don't need a whole new platform b/c one update on a single function of a small subset of shipped devices occurs. Every, and I mean every, platform in the history of tech has had glitches that were overlooked and had to be fixed. That said, I would love to see another player too. I'm no fan of the 2 corporate giants that control it all.

26. HildyJ

Posts: 339; Member since: Aug 11, 2012

I agree that I'd love a competitive MS ecosystem for phones (I'm typing this from my Windows 10 tablet) but I'm not holding my breath. But I blame the problems on Google's openness, not their arrogance. Google allows 3rd party apps to go deep into the OS, including the fingerprint modules. I suspect the problem is a conflict with some persistent app that's not well coded. My 5x installed the update with no issues but I don't have many apps with deep links other than Tasker.

45. adi90

Posts: 554; Member since: Dec 21, 2015

Only naive people update android OS or any other OS as soon as it is released. Those who have even a little experience or common sense, wait for few days to clear the bugs.

51. cheetah2k

Posts: 2275; Member since: Jan 16, 2011

Gotta love iPA. Everyone reports "Some" google pixel owners having issues with finger print sensor.. iPA writes "Many" and the update breaks the finger print sensor - which is untrue btw as if you actually read your linked sources most are having "inconsistent" finger readings... Talk about "creative writing" BWAHAHAHAHAH more like click bait much guys? BTW, no issues with my 128gb Pixel after the update, and those "many" with broken sensors seems only have to do a full rest of their pixels to re-enable their sensors... Good one.. Nek minit IPA will be reporting "7.1.2 causing spontaneous combustion of all Pixel phones"

55. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I went to the source forums for the Pixel and counted the number of affected users, and it's in the teens. On the two forums I frequent I haven't even seen if brought up. But I suppose many sounds better than few.

2. joeytaylor

Posts: 957; Member since: Feb 28, 2015

I'll never buy a Samsung phone because they take forever with updates.

6. Mxyzptlk unregistered

I agree. Samsung is terrible with updates and part of the reason is TouchWiz.

11. LiveFaith

Posts: 490; Member since: Jul 04, 2015

I can see that. But ironically, when Samsung gets this (next) build out, this problem will have been averted b/c it will be patched for the "early adopters". In some ways "slower is better", so you gotta take the good with the bad.

31. sissy246

Posts: 7124; Member since: Mar 04, 2015

True The main update I care about is security updates. I just got 7.0 yesterday and my phone is running awesome so I don't care that I have to wait , update is not why I bought my phone. I have heard people say the lost battery life, it's been great so far. I also gained back about 2 gigs of storage.

35. AlikMalix unregistered

Dude there are plenty of issues reported whenever Samsung releases their overdue updates - even if they take too long, they still manage to mess stuff up. Don't lie.

36. sissy246

Posts: 7124; Member since: Mar 04, 2015

1, I am not a dude 2, I have no reason to lie. I have NEVER had any trouble with a Samsung/ATT update. My note 5 is running great , I have 3 hours 15 minutes of SOT right now with 68% battery left. I don't really care what you think.

52. AlikMalix unregistered

Sissy I had never had issues with all my iOS devices. So does that mean Apple didn't have bad updates? Wake up sissy. Android has problems, Samsung has problems.

53. sissy246

Posts: 7124; Member since: Mar 04, 2015

Did I say no one has had problems, NO, I said I have NEVER had a problem. Just like you are saying you have not had any problems, that's great you haven't, but I am not going to say don't lie like you told me. You know as well as I do any update on any phone can have. But don't say all do because all does not.

58. AlikMalix unregistered

Sissy my initial reply was to post #23.

43. iushnt

Posts: 3126; Member since: Feb 06, 2013

Samsung updates are pretty solid though

12. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

And yet they have the least amount o issues with updates, due to the fact after they create a new firmware, its passed on to carriers who give the updates another look while adding their own stuff. Your device doesn't magically stop working because an update is available. In fact, facts show and especially with iOS; its the updates that actually break the device. You're complaining about nothing. Your device was made and design around the firmware that came on it. If you want the latest updates where you have the least worries about issues, then buy a phone with the latest release as it will contain the full benefit of the release which is better than an upgrade any day. You sound like you just sit around waiting for updates.

17. Unordinary unregistered

cry more

47. Ronan

Posts: 51; Member since: Mar 21, 2017

Kinda ironic coming from an imbecile like you.....

13. HomerS

Posts: 419; Member since: Sep 19, 2014

Are you crazy, it's a nigtmare to get all these bug infested early updates on pixel which break stuff with bugs. The app management is horrrible on the new Pixel updates, there were audio issues, BT problems and now fingerprint issues On Samsung u get tested updates which do work, not that consumer being guniea pigs what Google does.

23. uchihakurtz

Posts: 428; Member since: Nov 12, 2012

At least they make sure their updates works fine unlike Google who just shoves updates without testing it. And it's good to be a few months behind as latest version have a lot of weakness such as app compatibility. Also their target audience mostly don't give a flying F about being on the latest and greatest, only Nexus fanboys about the latest number and throws a tantrum being only one second away from the latest number.

38. Podrick

Posts: 1285; Member since: Aug 19, 2015

@Joeytaylor, Lolololol so many people didn't get your sarcasm.

44. joeytaylor

Posts: 957; Member since: Feb 28, 2015

I know....that had me laughing

56. sissy246

Posts: 7124; Member since: Mar 04, 2015

Nope I didn't , lol

39. rudra964

Posts: 3; Member since: Feb 10, 2017

This article isn't even remotely related to Samsung

42. iushnt

Posts: 3126; Member since: Feb 06, 2013

Or maybe they actually give stable and reliable updates..

3. Nopers unregistered

It happens... No updates are exempt from problems, luckily I have had no problems with updates since smartphones were around so I don't care.

4. lyndon420

Posts: 6840; Member since: Jul 11, 2012

Don't have one of those gay fingerprint readers on my Nexus 6...no worries here.

9. LiveFaith

Posts: 490; Member since: Jul 04, 2015

Can those things really determine that? Wow, but I'm not about to try because ... you know ... it might read mine wrong. :-o

5. libra89

Posts: 2300; Member since: Apr 15, 2016

This hasn't happened to me but whoa...

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