Advisory firm says no Apple Watch units were shipped with a faulty taptic engine

Advisory firm says no Apple Watch units were shipped with a faulty taptic engine
Last week, we told you how a report in the Wall Street Journal explained that Apple's original source for the vibrating taptic engine used on the Apple Watch, had to be replaced. AAC Technologies' version of the part revealed a tendency to fall apart after a period of time. Apple later changed the source of the part to a company named Nidec, which has not experienced any issues.

Because AAC Technologies' version of the taptic engine failed its longevity tests, there was some fear at Apple that some consumers would find their Apple Watch not working all of a sudden. The taptic engine is supposed to alert Apple Watch owners by simulating a tap on the wrist by vibrating. The part is also used to transmit a user's heartbeat to other Apple Watch users. The Journal said that the initial delay in shipping out the product was due to the problems with the defective part, which has reduced the number of watches available to send out. This has forced Apple to limit sales to online orders and a small number of high-end retail locations. It has also pushed back the shipping date for some online purchases to as long as July.

The good news is that apparently, none of the Apple Watches containing the faulty taptic engine were sent out. "I believe no faulty Apple Watches were shipped to consumers. I don’t think this is damaging at all," said Patrick Moorhead, founder of Moor Insights & Strategy. So far, it would seem as though this assessment of the situation is right. We haven't heard from a large number of Apple Watch owners complaining that their new timepiece is defective. Apple Watch pre-orders started shipping on April 24th.

source: Re/code via RedmondPie

FEATURED VIDEO

14 Comments

1. seven7dust unregistered

funny thing is every company has problems , how long till android wear gets nfc support , how long till motorola updates to the latest android wear update ? what about quality apps ? while apple's problems are can't ship enough or find the perfect taptic components. yet we have no articles about the issues of android wear , which is a mile long. the tech world is kinda crazy if any one thinks android wear doesnt have issues afterall it's not even in demand for a a reason. it's lacking.

5. vincelongman

Posts: 5698; Member since: Feb 10, 2013

Who said Android Wear is perfect? Many people (or should I say the majority of people) feel both Android Wear and the Apple Watch (and the Pebble) are lacking

8. ibend

Posts: 6747; Member since: Sep 30, 2014

android wear without NFC support or motorola didnt get lastest update isnt a problem, its normal... PA doesnt need to write any article about that..

9. nctx77

Posts: 2540; Member since: Sep 03, 2013

So true! I remember when Android Wear first came out and even when they said something negative, they put a positive spin on it. Wear was absolutely terrible when it launched. The tech world just said that smart watches are in their infancy and will get better. They preached about how future updates would make it better. Blah, blah blah! This even happened when the Moto 360 came out what 8 months ago? The Apple watch comes out and they have been questioning every little thing. What smart watches useles? Will they sell? What's the killer app, will people return them? 3rd party apps are slow, why do we need messages on our wrist? What's the point if it's always tied to your phone, etc. some have even ask this while wearing a Android Wear watch lol!

13. TheWeasel

Posts: 403; Member since: Dec 26, 2014

I believe it's because Android Wear watches will cost you at most the bare minimum that Apple asks for its own smartwatch with inferior materials. The contrast is crucial here.

20. sgodsell

Posts: 7383; Member since: Mar 16, 2013

First of all you can buy two different and brand new Android Wear devices for $199 (both steel, Asus Zenwatch, and Gear Live). Not to mention the stainless steel Moto 360 with a leather band that is on sale for $179. So you could buy two Moto 360's for the price of one Apple Watch. Steel beats aluminum any day of the week. Nctx77, talks about apps, slow, and always being tied to the phone. First of all Android Wear can support standalone apps and games. Developers for the Apple Watch cannot create standalone apps, nor can they create watch faces for Apples watch. Two major things that Android Wear developers were doing since day one. Nothing is going to run as fast as apps that are running on the actual watch itself. So Apple's 3rd party apps will be slower, this is a fact.

10. tedkord

Posts: 17365; Member since: Jun 17, 2009

It's amazing how important certain folks suddenly find NFC. Just one year ago it was a gimmick that people were glad Apple didn't include.

2. xfire99

Posts: 1205; Member since: Mar 14, 2012

OFC. When it comes to Apples products, nothing can be wrong and all theirs devices works flawless out of the box. There are always limited numbers of consumers that received defectives devices and if yours device is faulty. Than you are using it wrong, dude! Better call Apples support and ask for advice how to use yours Apple device. There are no such #Tapgate this time folks. Buy and enjoy yours Apple Watch, if any problems occurs and call Apple support, to get free cases, or whatever Apple offers for yours problems. :)

3. gaming64 unregistered

Lol and yet others still think the Apple Watch is a piece of cr@p. Kudos to Apple+1

7. SamDH1

Posts: 419; Member since: Apr 21, 2015

...Apple had this problem cuz they decided to buy cheaper tactic feedback engines.... They got caught out at maximising profits. Yeah I get companies have these growing pains with new tech, but to praise a company for trying to sell the customer something cheap, but then failing, is weird.

12. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Every company, and i know you cannot name a single one otherwise, will always maximize their money per device by using either different suppliers or gasp, cheaper parts that do the same function. Then they test them. The ones they tested failed to meet the standards you are so trying to hold up high, and they didnt use that supplier. So i have no clue what apple got caught doing.....other than doing quality control that you just praised.

16. 87186

Posts: 312; Member since: Aug 01, 2014

...but I thought Apple was a luxuray brand. I thought they offered premium devices. they sure sell them for premium dollar. If you purchased a BMW, then popped the hood and found a Toyota engine, would you not be upset?.

22. stealthd unregistered

There's literally zero evidence suggesting that's true. It sounds weird because it's made up.

11. vergil9

Posts: 517; Member since: Apr 06, 2015

It's their opinion, what is good for you is not good for everyone. If I say it is crap, that doesn't mean it is crap for everyone.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.