AT&T to offer cracked screen repair option if you have phone insurance

AT&T to offer cracked screen repair option if you have phone insurance
Major carrier AT&T has just announced that beginning November 15, it will provide customers with a new repair option, which will allow them to repair their cracked screens instead of replacing their devices.

However, that won't come for free, AT&T announced. In order to take advantage of this offer customers will have to pay $89 (deductible applies). Obviously, not all smartphones are supported, so AT&T has provided us with a full list of phones included in the offer, as well as the locations where customers can repair their screens.

Well, the list of eligible phones consists of five Apple smartphones and just three Samsung handsets: iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, Samsung Galaxy Note 4, Samsung Galaxy S5 and Samsung Galaxy S6. Also, AT&T mentions that “some colors of eligible devices are not covered.”

The list of locations is split in two since the first ones will become available on November 15, while the second wave will be part of the program starting two weeks later on December 1.

So, how is this going to work? It's pretty simple actually. As long as you are part of the Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business and Multi-Device Protection Pack programs, you will be eligible for the cracked screen repair offer as well.

The new offer will give you the option to get your screen repaired as soon as the same day. According to AT&T, customers “can file a claim in the morning and, if approved, schedule an Asurion-certified technician to repair their cracked screen as soon as the same afternoon, subject to appointment availability.”

source: AT&T



1. darkkjedii

Posts: 31670; Member since: Feb 05, 2011

Glad it's in Vegas, but the 7 Plus I now own isn't on the list, now is the s7.

2. sissy246

Posts: 7129; Member since: Mar 04, 2015

All att customs should be able to use this if you have the protection pack and no matter where you live. This is really unfair to customers. I pay for 4 phones with all having att protection.

3. k9luvr

Posts: 122; Member since: Oct 17, 2016

Hmmmm. Lets see. $100.00 a year for insurance. $89.00 deductible for cracked screen repair equals $189.00 for screen repair. $200.00 for screen repair no insurance. I'm sure all kinds of smart people will be jumping all over this !

4. iDroidx650

Posts: 83; Member since: May 26, 2010

Also covers lost, stolen, and liquid damage. Imagine loosing a $650 phone and not having insurance. You would have to pay off your installment and buy a new phone at retail price.


Posts: 654; Member since: Jun 28, 2014

I'm not advocating any sort of crime, but hypothetically speaking you could just get your phone unlocked, then some time later tell them you lost your phone and pay the appropriate insurance deductible for your tier of device. Sell your damaged phone to a private party as-is at a price at least matching the deductible you payed and then you probably come out with a newer/ better device than you had before all at zero cost from pocket.

6. k9luvr

Posts: 122; Member since: Oct 17, 2016

I believe you are. It's called Insurance fraud.


Posts: 654; Member since: Jun 28, 2014

Perhaps you are correct, yet with the way carriers rape their consumers for data prices, roaming, and overages you shouldn't feel one bit guilty as two can play that game.

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