AT&T

AT&T gives some customers free upgrade to Mobile to Any Mobile calling

posted by Alan F. / Sep 09, 2011, 10:28 PM

AT&T gives some customers free upgrade to Mobile to Any Mobile calling

AT&T is offering free calling plan upgrades to some customers

At the beginning of this month, as we reported, AT&T rewarded customers by giving them 1,000 free rollover minutes. Apparently not everyone received the offer, and one of those who did not has sent us a picture showing that he has been rewarded by the carrier in a different way. The message that he received from AT&T says that he has been upgraded and now can call any U.S. mobile phone for free.

The exact message reads: "You now have FREE calling to any U.S. mobile phone. We've upgraded your messaging plan to Messaging Unlimited with Mobile to Any Mobile Calling at NO additional cost to you. Just our way of saying thank you for being an AT&T customer."

Judging from the photo, our tipster is an Apple iPhone user and with the increased competition from Sprint and Verizon, it seems that AT&T really, really wants to keep iPhone users on board. Showering customers with free upgrades and rollover minutes is one way to do it, but if Sprint keeps its unlimited plans for iPhone 5 users as we told you they plan to do, it might be hard for AT&T to prevent some of its iPhone users from walking once their contract expires. After all, Sprint doesn't throttle data speeds or charge overage rates on customers.

If you also received this free upgrade, you can let us know by dropping a comment in the box below!

Thanks, Jeff!

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17 Comments

1. iKingTrust

Posts: 716; Member since: Jul 27, 2011

I got both. They are trying to keep us with them.

posted on Sep 09, 2011, 10:50 PM 1

12. JeffdaBeat unregistered

AT&T has been offering m2m to any cell phone since earlier this year. In fact, we got commission for changing people over to the newer plan. It was the Sprint treatment, but AT&T didn't advertise it. It puzzled me at first, but I imagine it would be offered for folks who were thinking of leaving as if it was something only they could get when in reality, anyone who walked into an AT&T store or simply called in could also get...

posted on Sep 10, 2011, 2:36 PM 1

2. mut

Posts: 5; Member since: Apr 30, 2008

Got both as well. I got a text about the 1000 extra rollover minutes and a text and email about the mobile to mobile. I presumed everyone did.

posted on Sep 09, 2011, 11:04 PM 1

3. iKingTrust

Not everyone. But i already had 5000 roll over.

posted on Sep 09, 2011, 11:15 PM 0

4. Forsaken77

Posts: 553; Member since: Jun 09, 2011

I already had unltd mobile to any mobile. Will I get anything? Could care less about anymore mins.... Got to many to even use. I wish AT&T let you transfer rollover mins to other users... I'd sell em on ebay lol

posted on Sep 09, 2011, 11:46 PM 0

6. kcombs

Posts: 275; Member since: Dec 15, 2010

everyone that has the current unlimited messaging will get upgraded to the mobile to any mobile. that's if your don't have the M2AM now..

posted on Sep 10, 2011, 7:17 AM 0

7. Demetria unregistered

For customers who already have messaging unlimited, ATT reps just upgrade the feature to the new one that includes the mobile to any mobile. You are still paying the same price; unlimited msg for an individual line is $20 and $30 for a family plan. You can get the new feature, that launched back in Feb. Either a qualified rate plan. If you have a 550 family plan then this will not apply, customers will have to be on a 700 can plan or higher... The text message is just a confirmation that changes have been made to the account. The old msg plns were not automatically being update, but as customers called in, unless ATT just decided to make the change automatically for qualified customers, now that there are only two msg features, pay per use or unlilited.

posted on Sep 10, 2011, 8:37 AM 1

8. TKFox007

Posts: 303; Member since: Nov 02, 2010

Yeah they're trying to keep people, they know that Sprint is getting the iPhone and that there are customers who are willing to jump ship for unlimited data or just unsatisfied with AT&T's service in general. They were doing the same things when Verizon was getting the iPhone.

posted on Sep 10, 2011, 9:37 AM 0

9. nb2six

Posts: 298; Member since: Apr 27, 2011

These folks probably already had the unlimited messaging package and AT&T just changed it to the new unlimited one that has no price change but includes unlimited mobile to any mobile. Not really helping the customer out as it is getting rid of a outdated feature selection.

posted on Sep 10, 2011, 9:46 AM 0

10. ola_olu unregistered

That is actually not a big deal. AT&T has upgraded their unlimited text package to include unlimited mobile to any mobile at the same price. This is just doing house cleaning on the rate plans. I guess the customer was just notified to take the advantage of what he's been paying for.

posted on Sep 10, 2011, 11:49 AM 0

11. johnny9000

Posts: 50; Member since: Sep 10, 2011

Yeah, this is a pretty silly article. ANY AT&T customer with messaging unlimited gets unlimited calls to and from any mobile number. Has existed for some time now and AT&T is just doing some house cleaning to update the feature on people's accounts. With a little more research, say a random google search for unlimited mobile to any mobile, you'd be able to see that. Or heck, begin the sign up process for a new account with AT&T and you'll see the feature is there automatically with a messaging unlimited plan. This has absolutely nothing to do with AT&T desperately trying to keep iphone customers from running off to Sprint or anywhere else.

posted on Sep 10, 2011, 1:30 PM 0

13. Sharon unregistered

ATT hasnt given me anything. We shall see if I stay or not after my contract is up.

posted on Sep 10, 2011, 3:11 PM 0

14. johnny9000

Sharon, call customer service, you'll get the unlimited mobile to any mobile and the 1000 rollover, guaranteed. All you have to do is ask.

posted on Sep 10, 2011, 7:33 PM 1

15. networkdood

Posts: 6330; Member since: Mar 31, 2010

Johnny is correct - my wife works for AT&T at a call center. This article and the information provided within sheds no new information on the subject. AT&T has been doing sweeps for about 3-4 weeks now. Also, if you call in it will be changed automatically by a Rep who will then earn some moula for the change. So, if the sweeps get it first then AT&T screws their own employees out of the commission. Hmmm, that sounds familiar - AT&T screwing around....

posted on Sep 10, 2011, 11:03 PM 1

16. Java unregistered

Got the text earlier today Not bad, even though i technically already had both features already. But sure ill take it, its great that AT&T want's to try to keep me. But i still want my Bold 9900 AT&T, you guys screwed it up. All you had to do was release it in Aug like every other carrier when my other phones contract was up so i could upgrade to it. But now i have to wait till December to use my only upgrade left and have to decide on the Bold or the iPhone 5, in which i want both and could of had both if everything went according to the plan.

posted on Sep 11, 2011, 12:35 AM 0

18. cs unregistered

is TMobile Data Plan really Unlimited? This is what i want from AT&T; i already have rollover minutes.

posted on Sep 20, 2011, 10:32 AM 0

17. Brad unregistered

This plan has been around for almost 6 months.....I saw it online(it was packaged with their unlimited messaging plan) and I switched to it and have been using ever since.