AT&T admits that the Motorola ATRIX 4G is not yet turned on for HSUPA connectivity

AT&T admits that the Motorola ATRIX 4G is not yet turned on for HSUPA connectivity
 All of those Motorola ATRIX 4G and HTC Inspire 4G owners have been wondering why their device is not performing as fast on speed tests as they feel it should. So, they did the first thing that any warm blooded human would do-they blamed the carrier, in this case AT&T, for capping upload speeds. A petition was also sent around complaining that AT&T was allowing the 3G powered Apple iPhone 4 to connect at faster speeds for data than the supposedly 4G ATRIX and Inspire handsets.

AT&T customer Keith Geissler complained to the Better Business Bureau about the slow speeds on his Motorola ATRIX 4G and was told by the carrier, "“be assured that AT&T has not ‘capped’ the upload speeds on the ATRIX. The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.”

Whoa! Let's watch this again in super slo-motion. AT&T said that it is not capping upload speeds, but nothing is said about not capping download speeds. Furthermore, the carrier has not given a decent explanation on why the devices were disabled to begin with and has not given a time frame when we could expect the HSUPA connectivity to begin.

In the meantime, it seems that the 3G Apple iPhone 4 has faster data speeds for the time being than both the ATRIX 4G and the Inspire 4G. Of course, as AT&T says, this eventually will end and users of the two Android devices will get to enjoy the speed that they expected-and paid for. When this will be though, remains up in the air.

source: Xda-DevelopersForum via BGR

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ATRIX 4G
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Inspire 4G
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24 Comments

1. protozeloz

Posts: 5396; Member since: Sep 16, 2010

woa woa woa woa.... what the hell!? seriously do AT&T wants to fail with android so bad? another reason for people to wait for an unlocked phone... Att seems to have a bad touch for most devices

3. Lucas777

Posts: 2137; Member since: Jan 06, 2011

idont think so... the phones are obviously very good. and maybe, instead of holding back like vz, they just need a little time... and i disagree with the what they paid for becuase these people paid no more than any other for data or the phone, even less actually with the inspire...

19. Chakra

Posts: 136; Member since: Dec 02, 2009

Little time to do what exactly? Figure out an excuse as to why this phone isn't performing up to what they are currently capable at? If you read the article, they were saying that the Iphone was connecting faster speeds than the Atrix. That's teh complaint. And like you said, they paid same money - so, it stands to reason, why should they get the same speed?

2. LuckyEddy unregistered

And this folks is the exact reason why VZW is holding back on the Thunderbolt. They don't want this type of publicity if even the smallest thing goes wrong with the first LTE handset launch.

4. RORYREVOLUTION

Posts: 3131; Member since: Jan 12, 2010

Agreed, as much as the delays annoy me. It will be worth it in the end when the Thunderbolt is working as it should.

12. jbash

Posts: 345; Member since: Feb 07, 2011

Unfortunately I don't think 4G has anything to do with the delay of the Thunderbolt. Its about its battery life issue. Seems like the snapdragon devices with a 4G radio don't have the greatest charge.

5. jon234 unregistered

2012-2013 full 4G support

17. Chakra

Posts: 136; Member since: Dec 02, 2009

So you are saying, wait til next year to get one of these at a massively discounted price, or possibly just get one of the newer, and faster phones then.

21. brikz4real

Posts: 173; Member since: Dec 24, 2008

Or...... Go with Verizon, wait til they work out the bugs with their 4G phones, and enjoy 4G support ... NOW.

23. robroy

Posts: 3; Member since: Mar 22, 2012

there is no 4G it's only 3.somethingG,look up 4G scam!,look on youtube for phone Vs.phone one 4g phone will flat-out whip the other 4G phone on Speed on the same network??? not the 4G it's the phone!and look at the phone they all say 4G but if you look the phone info. up it says 3G/4G and all the carriers are making 3G customers to switch to the B.S.4G-3.something for more money! It only a boosted 3G and faster phones but you and the Zombies pay 4G $$$$$$$ for,also check out out of USA service,The rest of the World is 3G and their 3G is faster and cheaper,than US B.S.4G,Look,read,search and then awake other Zombies!!!!!!!

6. lilbranbran

Posts: 21; Member since: Jul 14, 2010

I feel sorry for whoever got pulled in by AT&T's lies. To me only Sprint and T-Mobile has a stable true 4G network. If I were that guy, I would ask for a refund of my money and not have to pay for the 4G premium.

24. robroy

Posts: 3; Member since: Mar 22, 2012

Alot of people paying for 4G service and phones only get 3G service and if you call you phone company and ask to get a 3G/4G phone for your 3G service, They will tell you "you can" and you have to have 4G service plan $$$$$$$$$,My mother moved to Ohio she had 3G and went to get a new Phone,they sold her a Evo and changed her to a 4G plan she only get"s 3G service,she came to Texas to visit and her phone changed on the display from 3G to 4G and she satand played with her phone and said it connected to Enet a little second faster but nothing else.4g is a $cam,It's just faster phones

7. Sniggly

Posts: 7305; Member since: Dec 05, 2009

This irritates the hell out of me. I'm hoping that by the time I'm able to afford the Atrix and the laptop dock the HSPA+ will be turned on. In the meantime I'm wondering how I'll be able to break this to customers. And what the hell do you bet this is because of Apple somehow?

8. luis_lopez_351

Posts: 951; Member since: Nov 18, 2010

sad sad sad.t-mobile is ahead wait thats great i love t-mobile...by the time they flip the switch on their 14 mbps, t-mobile will be upgraded to 42mbps... xD the big two(Att,Verizon) loose two the little two(T-Mo, Sprint)

13. jbash

Posts: 345; Member since: Feb 07, 2011

now if tmobile could get descent coverage so we can use their wonderful speeds

16. luis_lopez_351

Posts: 951; Member since: Nov 18, 2010

by "we" you mean just you. :)

18. Chakra

Posts: 136; Member since: Dec 02, 2009

Really, we are going down THIS road with T-Mobile.

22. luis_lopez_351

Posts: 951; Member since: Nov 18, 2010

whats wrong with it?

9. Tre-Nitty

Posts: 470; Member since: Nov 16, 2010

Ok first off its lose not loose. Also T-Mobile just lost 23,000 customers and sprint is basically giving away service, so who besides Charlie sheen is really winning.

10. luis_lopez_351

Posts: 951; Member since: Nov 18, 2010

the network is loosing not the customers. i would be in a network that gives me all than to be in one that rips me off? at network is a network if its not living then i do not waste emotions on it. Also,if sprints giving away service why do you not you take advantage of it? Stop Correcting people u seem like a big douche ;)

25. robroy

Posts: 3; Member since: Mar 22, 2012

All networks are lying dogs they are all pushing the 4G $cam! Go search for yourself ,The Government past a law what 4G was to conform to and none of the carriers could say 4G,So Verizon sent their lobbiest cash in hand and crying and our s**tty gov,reworded the law and boom all networks started claiming 4G and We all started paying$$$

11. luis_lopez_351

Posts: 951; Member since: Nov 18, 2010

in line three: why do you not take* my mistake because im only human

14. networkdood

Posts: 6330; Member since: Mar 31, 2010

Wow, I just got 3.9Mbps download and 1.6 Mbps on my captivate - easy fix - I bet you when you visit the XDA webiste, that those guys already got around the issue.... Lose means to not win or you lost an item..... Loose could mean a woman or slots or how the pants around your waist feel (not waste....lol)....AHHHH, the challenges of the English language. T-Mobile has poor coverage outside of the city area - as with Sprint - they have been giving away phones and having low cost plans for quite some time - and, yet AT&T and Verizon are not worried, judging by their quarterlies, huh? By the end of next year, all will be well.

15. networkdood

Posts: 6330; Member since: Mar 31, 2010

hey, phonearena, how do we edit comments....lol..webiste....yup, that is a new word.....

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