ACSI ranks Note 5 to be America’s favorite phone, trailed closely by the 6s Plus


There is this thing called the American Customer Satisfaction Index (ACSI), and one of its staple nationwide polls involved mobile communicators, or, more precisely, the polling company asked which is your favorite smartphone. Lo and behold, the title of America's favorite smartphone went to Samsung's Galaxy Note 5, which earned the stellar satisfaction rating of 86/100.

Hold your gloating, Android fans, as the runner-up is Apple's iPhone 6s Plus with just one point lower satisfaction rating. The other Apple gear that scored high is the smaller iPhone 6s with 83/100, coming in at forth place. Who is third? The S6 edge+ and Note 4 round up the Galaxy of Samsung offerings, both scoring at 84/100.

Obviously, the poll has been conducted before the new crop of seasonal flagships arrived with the spring, otherwise it might have included newer stuff. It's not all puppies and flowers for Samsung in terms of customer satisfaction, though. When ACSI ran its ranking for most reliable phone maker, Samsung was outflanked with an 80/100 score against Apple's 81/100. Still, the difference is negligible, especially considering that the third place is taken by Motorola with the paltry 77/100 points. All in all, good news for the two most prominent cell phone makers when it comes to customer satisfaction from their gear at this side of the pond.

source: ACSI via SamMobile

Related phones

Galaxy Note 5
  • Display 5.7" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 64 GB
  • Battery 3000 mAh(22h 3G talk time)
iPhone 6s Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 12 MP / 5 MP front
  • Processor Apple A9, Dual-core, 1840 MHz
  • Storage 128 GB
  • Battery 2750 mAh(24h 3G talk time)

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48 Comments

1. Sidewinder

Posts: 515; Member since: Jan 15, 2015

Getting the note 4 was the best decision I made in recent times.. Man.! This phone is a beast..

2. AnTuTu

Posts: 1612; Member since: Oct 14, 2012

Same here and I'll be upgrading to Note 6 finally hehe :)

18. Mxyzptlk unregistered

The Note 4 was a great decision. The Note 5 just feels like a step back to me. Specs are good though.

25. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

It's the best device out there bro, not in every area, but overall. I can think of 4 features it could use. 1. Tap the status bar to hop back to the top. 2. Text to speech. 3. 128 gig model 4. IR Blaster.

27. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

2. I thought it had something like it, never used it but saw it when disableing bloat using package disabler pro. I think just same name doesn't function as you mean. Why stop at 128gb though, Samsung has 256gb.

33. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

I said 128, cause at the time the Note5 came out, 256 wasn't offered on the S series phones.

35. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Opps sorry, I though you meant in successor.

40. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

Nahhh, the 5 bro.

42. tedkord

Posts: 17356; Member since: Jun 17, 2009

It frosts his tuchis, but you're absolutely right. It's wearing the belt. It's so good, that Samsung needs to really up it's game with the next model, or there's just no reason to upgrade. Here's what I want to see. Bigger Battery (I'd say removable, but I know that's not happening), microsd, all factory apps uninstallable. Other than that, I'm not really sure what can be improved. I never used the blaster on my Note 4, but I hope they bring it back for you.

44. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

It's definitely wearing the belt bro. I used the IR Blaster a ton on my Note 4, and S6 Edge. It came down to IR Blaster or S Pen, S pen won. What will make me upgrade is 64 or 128 gig with SD, IR Blaster, on top of what you listed. I'm perfectly fine with keeping my N5 for another year.

45. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

2. I use @Voice via Easy Copy's action menu, give it a shot. I find it more convenient than what iOS offers 'cause: - You can begin an article reading from a website, turn off your phone screen and just be controlling it like an audio book - Easy pause and resume like a media player, but smarter, 'cause on resume, it'll start from the beginning of the sentence instead of midway - You can teach it how to properly pronounce new words, phrases and/or abbreviations, or add a custom pronunciation for current words. - Can create and share audio files of 1 or more articles if the need arises. Be it for listening to some news as I drive, or just for that friend who doesn't have enough time to focus on the article.

3. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

Let's talk about the fact they mentioned 4th before third.

21. ibend

Posts: 6747; Member since: Sep 30, 2014

or about how they need to mention iPhone on that title... "ACSI ranks Note 5 to be America’s favorite phone" should be enough

4. wando77

Posts: 1168; Member since: Aug 23, 2012

Look at those Apple bezels...... hahahahahahahahahahahahahahahahahahahahahahaha

5. Barney_stinson

Posts: 672; Member since: May 30, 2016

Note series is a killer !!!

6. Shah1255

Posts: 2; Member since: Jun 02, 2016

Proud to be a note 5 owner.

7. GeorgeAF

Posts: 87; Member since: Feb 25, 2014

I am quite satisfied with my Note 4. If the Note 6 romours are anything to go by, it will be the only thing worth upgrading to.

46. Techist

Posts: 311; Member since: Jan 27, 2015

Upgraded to the S7 Edge. But I kept my Note 4 because it was too good to let go. Sometimes I even feel like selling the S7 Edge and going back to the Note 4 as my daily driver. Not that the S7 Edge is bad - it looks great, has a great screen, a great camera, etc. - but the Note 4 was almost perfect for it's time and is still awesome even today.

8. Tsepz_GP

Posts: 1175; Member since: Apr 12, 2012

Almost 2years now with my Note 4, still running beautifully :)

23. sebbellic01

Posts: 305; Member since: May 03, 2016

Note 4 has aged superbly

9. Quduz

Posts: 84; Member since: Aug 18, 2015

sure. note7 beckons.beware iPhone 7 plus

47. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

Two different demographics for these phones. They're safe from affecting each other's sales.

10. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Bring on the note 6 and it will be a 100 for sure.

11. k4ever

Posts: 240; Member since: Oct 08, 2014

Proud Note 4 owner here!

12. Supersonic

Posts: 226; Member since: May 15, 2015

Guys in my recent Eurpoe trip I had used my Sony DSLR camera and Note5. It is unbelievable the way photographs came out in Note5. At any comparison Note5 had beaten my DSLR camera images hands down. Amazing camera work by Samsung team.

13. HouTexan

Posts: 461; Member since: Jan 08, 2012

Yes, Note 5 takes amazing photos.

14. Bankz

Posts: 2543; Member since: Apr 08, 2016

Lol, a pretty misleading stat. I'm sure an average user is more satisfied with his/her galaxy S than with the note series. Anyway, this survey is only normal because the numbers of those using the 6s plus far out number the note 5 with about 1 to 3 or more, so its pretty normal that there'll be more dissatisfied users with the 6s plus. However, if people were really in love with the Note 5 they would have sold more than any other phone in the US! But that's not even close to the case here. If only 3 people buy the p9 in america and are satisfied with it, they'll have a 100% satisfaction rate but if 100 people buy the HTC 10 and 90 are satisfied, that'll be a 90% satisfaction rate, so does it mean that the p9 was better? Seeing as it had a 100% satisfaction rate as against a 90% satisfaction rate of the HTC 10. As the number increases, so the higher probability of dissatisfied users. Its the law of probability. I'm sure the iphone 7 plus will still knock the note 6 out of the water come end of year. So, If people were really more satisfied with the note in the US, the note series will probably sell more than the iphone. So, I think this stat is really misleading here. In this ragard, the highest selling phone should be used here as a measurement of what a consumer likes or is satisfied with.

20. DRS1977

Posts: 679; Member since: May 27, 2015

Everything you said is wrong and ill-informed. The Note 5 isn't a big seller because more people want the smaller sized Galaxy S, which is their main flagship. Also, most sales does not mean most satisfied. If what you say is true, the iPhone is the Ford F150 of phones.

28. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Dude you don't understand probability, you know things about it for sure, you studied it for sure.

29. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

You are talking about "Insensitivity to sample size", but satisfaction rate is not a random thing, it is given by each user.

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