ACSI ranks Note 5 to be America’s favorite phone, trailed closely by the 6s Plus
posted by Daniel P. / Jun 02, 2016, 4:55 AM
There is this thing called the American Customer Satisfaction Index (ACSI), and one of its staple nationwide polls involved mobile communicators, or, more precisely, the polling company asked which is your favorite smartphone. Lo and behold, the title of America's favorite smartphone went to Samsung's Galaxy Note 5, which earned the stellar satisfaction rating of 86/100.
iPhone 6s Plus with just one point lower satisfaction rating. The other Apple gear that scored high is the smaller iPhone 6s with 83/100, coming in at forth place. Who is third? The S6 edge+ and Note 4 round up the Galaxy of Samsung offerings, both scoring at 84/100.Hold your gloating, Android fans, as the runner-up is Apple's
Obviously, the poll has been conducted before the new crop of seasonal flagships arrived with the spring, otherwise it might have included newer stuff. It's not all puppies and flowers for Samsung in terms of customer satisfaction, though. When ACSI ran its ranking for most reliable phone maker, Samsung was outflanked with an 80/100 score against Apple's 81/100. Still, the difference is negligible, especially considering that the third place is taken by Motorola with the paltry 77/100 points. All in all, good news for the two most prominent cell phone makers when it comes to customer satisfaction from their gear at this side of the pond.
- Display 5.7" 1440 x 2560 pixels
- Camera 16 MP / 5 MP front
- Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
- Storage 64 GB
- Battery 3000 mAh(22h 3G talk time)
Posts: 515; Member since: Jan 15, 2015
Getting the note 4 was the best decision I made in recent times.. Man.! This phone is a beast..
posted on Jun 02, 2016, 4:58 AM 9
The Note 4 was a great decision. The Note 5 just feels like a step back to me. Specs are good though.
posted on Jun 02, 2016, 6:38 AM 1
Posts: 31039; Member since: Feb 05, 2011
It's the best device out there bro, not in every area, but overall. I can think of 4 features it could use. 1. Tap the status bar to hop back to the top. 2. Text to speech. 3. 128 gig model 4. IR Blaster.
posted on Jun 02, 2016, 8:06 AM 7
Posts: 1484; Member since: Oct 16, 2014
2. I thought it had something like it, never used it but saw it when disableing bloat using package disabler pro. I think just same name doesn't function as you mean. Why stop at 128gb though, Samsung has 256gb.
posted on Jun 02, 2016, 9:13 AM 1
Posts: 17356; Member since: Jun 17, 2009
It frosts his tuchis, but you're absolutely right. It's wearing the belt. It's so good, that Samsung needs to really up it's game with the next model, or there's just no reason to upgrade. Here's what I want to see. Bigger Battery (I'd say removable, but I know that's not happening), microsd, all factory apps uninstallable. Other than that, I'm not really sure what can be improved. I never used the blaster on my Note 4, but I hope they bring it back for you.
posted on Jun 02, 2016, 12:28 PM 1
Posts: 31039; Member since: Feb 05, 2011
It's definitely wearing the belt bro. I used the IR Blaster a ton on my Note 4, and S6 Edge. It came down to IR Blaster or S Pen, S pen won. What will make me upgrade is 64 or 128 gig with SD, IR Blaster, on top of what you listed. I'm perfectly fine with keeping my N5 for another year.
posted on Jun 02, 2016, 1:07 PM 1
Posts: 3960; Member since: Oct 21, 2014
2. I use @Voice via Easy Copy's action menu, give it a shot. I find it more convenient than what iOS offers 'cause: - You can begin an article reading from a website, turn off your phone screen and just be controlling it like an audio book - Easy pause and resume like a media player, but smarter, 'cause on resume, it'll start from the beginning of the sentence instead of midway - You can teach it how to properly pronounce new words, phrases and/or abbreviations, or add a custom pronunciation for current words. - Can create and share audio files of 1 or more articles if the need arises. Be it for listening to some news as I drive, or just for that friend who doesn't have enough time to focus on the article.
posted on Jun 02, 2016, 1:52 PM 0
Posts: 2194; Member since: Jan 23, 2014
Let's talk about the fact they mentioned 4th before third.
posted on Jun 02, 2016, 5:02 AM 5
Posts: 87; Member since: Feb 25, 2014
I am quite satisfied with my Note 4. If the Note 6 romours are anything to go by, it will be the only thing worth upgrading to.
posted on Jun 02, 2016, 5:34 AM 3
Posts: 311; Member since: Jan 27, 2015
Upgraded to the S7 Edge. But I kept my Note 4 because it was too good to let go. Sometimes I even feel like selling the S7 Edge and going back to the Note 4 as my daily driver. Not that the S7 Edge is bad - it looks great, has a great screen, a great camera, etc. - but the Note 4 was almost perfect for it's time and is still awesome even today.
posted on Jun 02, 2016, 2:00 PM 0
Posts: 84; Member since: Aug 18, 2015
sure. note7 beckons.beware iPhone 7 plus
posted on Jun 02, 2016, 5:46 AM 1
Posts: 226; Member since: May 15, 2015
Guys in my recent Eurpoe trip I had used my Sony DSLR camera and Note5. It is unbelievable the way photographs came out in Note5. At any comparison Note5 had beaten my DSLR camera images hands down. Amazing camera work by Samsung team.
posted on Jun 02, 2016, 6:11 AM 4
Posts: 2543; Member since: Apr 08, 2016
Lol, a pretty misleading stat. I'm sure an average user is more satisfied with his/her galaxy S than with the note series. Anyway, this survey is only normal because the numbers of those using the 6s plus far out number the note 5 with about 1 to 3 or more, so its pretty normal that there'll be more dissatisfied users with the 6s plus. However, if people were really in love with the Note 5 they would have sold more than any other phone in the US! But that's not even close to the case here. If only 3 people buy the p9 in america and are satisfied with it, they'll have a 100% satisfaction rate but if 100 people buy the HTC 10 and 90 are satisfied, that'll be a 90% satisfaction rate, so does it mean that the p9 was better? Seeing as it had a 100% satisfaction rate as against a 90% satisfaction rate of the HTC 10. As the number increases, so the higher probability of dissatisfied users. Its the law of probability. I'm sure the iphone 7 plus will still knock the note 6 out of the water come end of year. So, If people were really more satisfied with the note in the US, the note series will probably sell more than the iphone. So, I think this stat is really misleading here. In this ragard, the highest selling phone should be used here as a measurement of what a consumer likes or is satisfied with.
posted on Jun 02, 2016, 6:29 AM 0
Posts: 679; Member since: May 27, 2015
Everything you said is wrong and ill-informed. The Note 5 isn't a big seller because more people want the smaller sized Galaxy S, which is their main flagship. Also, most sales does not mean most satisfied. If what you say is true, the iPhone is the Ford F150 of phones.
posted on Jun 02, 2016, 7:27 AM 1
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