10 phones with terribly designed physical keyboards

Rarely spotted in the wild nowadays, there was a time when the majority of smartphones featured physical keyboards. In the early 2000s, we saw a barrage of these so-called "smartphones" attempting to bridge the gap between the phone and mobile computing experiences – with the aid of physical keyboards, of course. They definitely helped to emulate the desktop experience on a mobile scale!

With the arrival of touchscreens, especially ones that employed capacitive technology, physical keyboards soon saw themselves in decline. Eventually, smartphones opted to go with the all-screen form-factor, ditching the portrait and landscape QWERTY designs that were so popular and dominated most of the 2000s. But by the time the 2010s came rolling around, it seemed as though consumers were just disinterested by physical keyboards, as touch input, speech to text functions, and various touch keyboards showed us that they were increasingly more versatile.

Sure, we have things like the BlackBerry KeyONE that's keeping the physical keyboard from being totally extinct, but as we think back to those glory days, we can't help but to muse about some of the ones that were just flat out terrible. Some keyboards were brilliant in how they allowed users to effortlessly churn out long passages of text with ease, but others seemed more like a chore with their poor distinction, weak tactility, and downright illogical layouts. Time is money, so it's even worse when it's a lengthy process typing something up.

We've looked back at our past reviews to uncover 10 phones with terribly designed physical keyboards, so in no particular order, here's what made this list!

LG DoublePlay

Talk about experimenting with not just one form-factor, but with several unorthodox ones! As its name isn't evidence enough in what to expect from it, the LG DoublePlay guaranteed itself onto this list because of its unconventional style and terrible physical keyboard. For starters, this landscape QWERTY clam shell styled smartphone offered two displays, which that by itself was a novel thing to begin with. However, they went the extra distance by breaking up its landscape QWERTY keyboard into two halves.

In some instance, a split-style keyboard can make for a better overall typing experience, but that was hardly the case using the LG DoubePlay. Placing the secondary display right in between the keyboards meant that buttons on the keyboard were tinier in size versus what it could've potentially achieved by having full access to the entire area to begin with. When your layout is compromised, such as the case here, you're often double checking the positioning of each letter you want to type. Additionally, it didn't help that the buttons were stiff – often requiring firm presses in order to respond.

When you add up all of those characteristics, it definitely didn't do anything to improve the experience! It's just a shame too that the second touchscreen didn't offer anything more useful to help out the process.

Palm Centro

Palm's first entrance onto this list begins with the Centro, which was released back in the fall of 2007 – just a little after the original iPhone arrived on the scene. Palm was one of the notable PDA and smartphone makers during the early 2000s, but the Centro signaled a design change philosophy for the company. Naturally, owning a Palm device meant that you were getting a keyboard. However, unlike the previous Palm devices released by the company, the Centro was geared for the "tweener" crowd.

While the keyboard itself featured the distinctive layout that most Palm owners were accustomed to using, it's the shrunken size of the buttons, close placement of them, and their marginally distinct feel that made it just more difficult to use. For those with larger sized hands, it definitely proved to be a bit more challenging. But given that this was targeting a younger demographic, leveraging a smaller keyboard did seem to be an appropriate decision. Nevertheless, it was just tougher to use than previous Palm devices.

At least there was auto-correct with the platform, so even if you did manage to make a few mistakes along the way as you carefully press on each minuscule key, it'd correct it automatically for you.


Windows Mobile saw all sorts of form-factors. From landscape QWERTY sliders, to portrait styled ones, the platform was home to an assortment of phones that helped to spur the modern age of the smartphones. The HTC Snap was released in the summer of 2009, which offered one of the best portrait styled keyboards in a Windows Mobile phone. However, that wasn't the case with the CDMA version of the handset – released just a little bit later on after the original.

Gone were the springy, rather spacious keyboard found with the international GSM variant, replaced instead by keys that were positioned very close to one another – offering no distinction whatsoever as you were typing. It didn't help either that the overall build quality of the phone came off chintzy, wherein the keys were stiff to the touch and they didn't offer the same springy response as the GSM version. Seriously, it felt like work having to type on this keyboard, because if you didn't hit the buttons hard enough, the phone might not even register them. When it comes to Windows Phones with portrait QWERTY keyboards, this had to have been one of the worst!

Unfortunately, for the many Sprint users that were intrigued by this phone initially, they soon realized it was a pain to operate – so they had to accept this as their form of input.

Verizon Wireless Razzle

Nowadays, we have one single major classification when it comes to phones; the smartphone. Sure, there are still some basic flip phones in circulation sold by retailers, but the vast majority of people in this day and age own smartphones. Still, there was a time when these so-called dumb phones ruled the market – with all sorts of classifications. From feature phones to messaging phones, there were an abundance of these kinds of phones that sported physical keyboards.

Released in the fall of 2008, the Verizon Wireless Razzle was one of them. Classified as a quick messaging device that capitalized on the text messaging trend that dominated most of the mid and late 2000s, the Razzle did quite the opposite when it came to being a messaging phone. First of all, it sported this unorthodox swiveling portrait style keyboard that allowed users to switch from messaging to all-out media playback. Making matters worse, the keyboard was tilted on an odd angle – making it tough to see the display straight on unless you tilt the phone away from you.

There's nothing wrong with experimenting using slightly different designs, but when it results in an impractical way of typing, it's just not worth pursuing.

Motorola Backflip

Motorola has been in the business for a long time! And during that time, they've managed to deliver some fantastic devices with equally suitable physical keyboards to accompany them. From the stunning Windows Mobile powered Moto Q, to the premium look of the Photon Q's keyboard, the company was known to produce solid keyboards that allowed users to effortless type with ease. There was a time during the early days of its Android endeavor when we began to started questioning some of the company's decisions. Devices like the Motorola Charm, Flipside, and Flipout all showed us some interesting keyboard designs, but the Motorola Backflip failed to execute where it mattered the most – the typing experience!

Motorola was rapidly becoming a force to be reckoned with in the Android landscape by the time 2010 came around, especially after releasing the Motorola DROID. One of the first phones to be released after that was the AT&T exclusive Motorola Backflip, which to this day, is arguably one of the strangest designed landscape QWERTYs around. The name says it all, as the keyboard itself was the back of the phone, but when it was flipped over, it was positioned traditionally right below the display. The keyboard was in fact constructed from a single plastic-like material, which meant that there were no cutouts that would distinguish each button. This material, too, didn't offer any sort of tactility when typing – so it hindered the user's speed.

Motorola was no doubt bold to go after an unconventional design, but due to some poor design choices, the typing experience suffered the most. And just to think, the Motorola DROID's keyboard wasn't perfect, so you'd think that they would've invested just a little more time into refining the keyboard here with the Backflip – but they didn’t, which is mind-boggling when you think about it.


Remember when Microsoft made phones? It was just recently when Microsoft announced that it would be pulling the plug from its Windows Phone mobile platform, due to the lack of market penetration. Microsoft as a hardware maker delivered several Lumia branded smartphones during the late stages of the platform's history, but we can't forget about Microsoft's endeavor with a pair of "smarter" messaging phones prior to the release of its Windows Phone platform.

Enter the Microsoft KIN ONE and TWO, a pair of quick messaging phones released in early 2010 that gave us an early tease of what to expect with full blown Windows Phone. These weren't technically regarded as smartphones, but rather, quick messaging phones that were meant to be very similar to the messaging centric features seen with the Sidekick line. The KIN ONE was a puck shaped portrait QWERTY slider, while the KIN TWO was your traditional landscape QWERTY slider. They were undeniably unique at the time, but they didn't offer practical keyboards for the occasion.

With the KIN ONE, its tinier sized keys, minimal travel, and plastic feel didn't help at all with the experience. Trying to type on a cramped keyboard is tough enough on its own, but it's exemplified when you can't get a proper grip on the phone itself because it's so compact. Things didn't fare any better for the KIN TWO, which resorted to a 3-row layout. Combining the keyboard's stiff response and an extra wide looking space button that didn't respond well when pressed directly in the middle, it didn't do anything to make it a convincing messaging phone. To be frank, it's shocking looking back now to think that these were meant to follow in the same footsteps as the Sidekick line with their messaging first approach!

LG Neon

There was a time when LG invested its efforts into nothing but feature phones, specifically the quick messaging variety. Throughout the 2000s, the Korean company churned out several messaging phones. Out of the four major wireless carriers, you could argue that LG seemed to have an affinity for Verizon Wireless the most – evident in memorable device series such as the Voyager and enV. They did manage to produce other quick messaging phone for the other carriers, but one in particular for AT&T just did not live up to what we saw over with Verizon.

The LG Neon became a part of AT&T's lineup in the summer of 2009, a period where quick messaging phone were quickly becoming phased out in favor of smartphones. Having success over on Verizon, you'd think that LG would've hit it out of the park with the Neon for AT&T. While it did sport that rare semi-hybrid touchscreen and QWERTY phone, the keyboard itself failed to deliver the same rich and practical experience seen with the enV series over at Verizon.

Not only were its circular sized buttons slightly raised, but it was more annoying having to press the function button to switch back and forth between typing symbols and letters. You'd think that releasing the function button would automatically allow you to continue typing letters, but in reality, you had to press it a second time to get out of "function" mode. That, of course, is a problem and limited how fast you could type. There's nothing more infuriating when you can't even emulate the same typing functions that you get from an actual keyboard!

BlackBerry Passport

When it comes to keyboards, BlackBerry rarely disappoints with its offerings! That's made more prevalent when they created some of the best keyboards around, like the ones found in the BlackBerry Bold series, BlackBerry Priv, and Curve series. Indeed, the company wasn't afraid to go outside of the box and change things up every now and then, like what we got with the BlackBerry Pearl series, but they still managed to deliver the goods when it came to its keyboards. Even with all of its heralded successes, there were a few occurrences when they missed the mark.

The oddly proportioned BlackBerry Passport was one of them, which was released well after the company's glory days in the fall of 2014. It's what we'd consider a recent BlackBerry smartphone, after the switch to the BlackBerry 10 OS. Similar in shape to an actual passport, the BlackBerry Passport is undeniably one of the few odd designs from the company. Because of how its touchscreen dominates most of the phone's façade, it meant that there was little room leftover for the physical keyboard.

We weren't particularly forgiving about the keyboard, going on to say that it's "disorganized, cramped, and some other weird quirks make the keyboard almost impossible to use effectively." First of all, the cramped confines meant only having a 3-row configuration. Other quirks include the lack of a dedicated area for numbers or symbols, the backspace button action as a delete function instead, and there being no shift key! Yes, numbers, symbols, and the shift function were all accessible through the touchscreen, but the transition between touch input and using the keyboard just made for an odd combination – it just doesn't have the same flow as just sticking to one method.

Those are just some of the glaring deficiencies with this keyboard, and it's exactly why the Passport made this list. We're still shocked by the Passport's questionable decisions!

Samsung Alias U740

Making its first appearance on this list, Samsung is no stranger when it comes to phones with physical keyboards. Rarely do we see a Samsung phone today that incorporates a keyboard with its design, but they've been known to experiment with various types over the years. From your standard portrait and landscape styles we've all come to expect, they did go after a strange format with one of its quick messaging phones for Verizon Wireless.

Back in 2007, the Samsung Alias U740 was one of those odd designed phones for its time. In particular, it utilized this dual hinged design that allowed this typical looking flip phone to "flip" its display around to turn it into a clamshell with a physical keyboard at your disposal. What's really notable about this keyboard is that it adapted to either orientations with its combination numeric/QWERTY keypad. The problem with this design is that when the phone is used as a flip phone, there are just simply way too many buttons to deal with – while alternatively in clam shell mode, buttons were too tiny to get into a good rhythm with typing.

Worst yet, the keyboard's layout was such a strain to the eyes because letters and numbers were facing different directions. For example, if you were composing a text message and wanted to type in numbers, the arrangement made it difficult to discern those numbers because they were oriented in a different direction than the usual letters and symbols. While the Samsung Alias U740 proved to be challenging to use, its successor managed to improve the experience with its e-ink keyboard.

Palm Pre

We mentioned the Palm Centro earlier, which was a radical departure from previous Palm keyboards that users were acquainted to using. Palm's history was a rocky one, having dominated the scene early on in the 2000s, only to relinquish its grab as BlackBerry and Microsoft's mobile smartphone platforms became increasingly popular amongst consumers. And then came the Apple iPhone, which redefined the smartphone experience in ways that were unimaginable at the time – forcing Palm to quickly adapt to the rapid changes in the industry, or face extinction.

And that brings us to the final device on our list, the webOS champion in the Palm Pre, which was released in the summer of 2009. Consumers were no doubt enthralled by Palm's webOS platform, proving itself as a strong competitor against the newly released Android and iOS platforms. While the Palm Pre will go down in phone history as one of the most remarkable to ever be released, its keyboard wasn't necessarily a bright spot in its otherwise rich portfolio. And no, it wasn't the keyboard that brought Palm's eventual demise later on.

The keyboard was a chore to operate, especially if you happened to have larger sized fingers. Very similar to the Palm Centro's keyboard, the keyboard here with the Palm Pre was just a little bit cramped to smoothly operate. In fact, the keys here with the Pre were shallower than those on the Centro – offering only a smidgen of distinction when you ran your fingers over them. The gel-like plastic keys, too, didn't offer as much tactility when pressed, so at times, it was difficult to gauge if you actually pressed down on them. While an on-screen keyboard would eventually be available to the platform later, at the beginning though, all input was done through the keyboard.

When we look at the totality of what the Palm Pre eventually became, it's disappointing to realize that there wasn't more thought put into the keyboard's design. Considering how the platform was forward-thinking for the time, it really would've elevated the Pre's stature amongst the other top-tiered phones at the time by delivering on a solid keyboard. But in reality, it was far from it.



1. bucknassty

Posts: 1350; Member since: Mar 24, 2017

i wish LG would make a WebOS phone

8. palmguy

Posts: 982; Member since: Mar 22, 2011

Paaaaaaaaaaalm!!!!!! R.I.P. :'(

33. Crispin_Gatieza

Posts: 3145; Member since: Jan 23, 2014

Not so fast. Alcatel mentioned late last year there will be Palm phones sometime later this year. An LTE Treo in 2018 would be a dream. I won't hold my breath for a webOS-based device as long as LG owns the rights to the OS.

2. PhoneCritic

Posts: 1354; Member since: Oct 05, 2011

"Palm's first entrance onto this list begins with the Centro, which was released back in the fall of 2017 – just a little after the original iPhone arrived on the scene." Really? Palm has been gone for a while now swallowed up by HP and its os sold to LG for its appliance division. The centro released in 2017 no Wonder it did not sell it looks dated for 2017 and so is the OG iPhone if it was released in 2017. -Lol Sorry had to point that out. Please correct the date.

5. pixelated

Posts: 108; Member since: May 03, 2015

Read 2017 = 2007

13. mcoomes

Posts: 56; Member since: Aug 12, 2014

@PhoneCritic, Nice catch! Professional writers and all that, there should be a higher level of proofing before publishing.

22. worldpeace

Posts: 3135; Member since: Apr 15, 2016

6 hours later, still not fixed.

3. Dr.Phil

Posts: 2427; Member since: Feb 14, 2011

I disagree with two mentions: the BlackBerry Passport and the Palm Pre. I’ve used both and both had nice keyboards to use. The Passport just feels weird at first because of its sheer size but you get used to it after a couple of weeks and becomes comfortable. The Pre, I’m not sure why it was really on this list considering it was one of the better keyboards that Palm made.

10. meanestgenius

Posts: 22183; Member since: May 28, 2014

Agreed. The Passport pkb was definitely a pleasure to use. As a matter of fact, most BlackBerry users prefer the Passport pkb to any recent BlackBerry with a pkb.

11. donnieroc unregistered

I totally miss (and LOVE) my BB Passport......and my Classic......and my Q10.......but miss the Passport most of all. I'm on an iPhone SE, which I like (not love) because I can do stuff with my thumb. The iPhone OS is okay, but I still miss my BlackBerry's!!!!!

27. GreenMan

Posts: 2698; Member since: Nov 09, 2015

When I saw that list, I said to myself: This list must have The Blackberry Passport, and surely it was there! If the spacebar stuck in the middle wasn't bad enough, they also took away the function keys. And jumping up and down from touchscreen to the PKB to actually write something was... Just terrible. This list should've also included The Priv. A tall phone with a big display and the vertical slide out keyboard only made things worse. Too long and too top heavy to use the physical keyboard comfortably in day to day usage. And what else, the keyboard isn't on par with Blackberry PKB standards and lack that tactile feel one might expect from a successor of The Blackberry Bold. Anyhow, RIP PKB. There will always be some people who will praise you like how some praise carburretors in a car. But I've moved on to EFIs and VKBs as they're just.... Far superior! Anyhow, very unbiased, thorough, informative and professionaly written piece of article. Job well done! Brought out some late 2000s nostalgia which I thoroughly enjoyed. Keep them coming! G'Day!

34. Crispin_Gatieza

Posts: 3145; Member since: Jan 23, 2014

Carburetors are still the way to go if you want reliability and more importantly, tuneability. Just because you're old doesn't mean you have to be lazy. I'm old and I still drive manual transmissions and peck away at physical keyboards. Easier does NOT equate with being superior.

4. turboC6

Posts: 89; Member since: Feb 19, 2018

My dream phone is a S9 Active with a slider QWERTY, just like the first Galaxy: the EPIC.. AND, it had a durable build that didn't shatter when dropped, and it included BOTH a removable battery and microSD. Samsung phones continue to get worse with each generation.

6. Jyakotu

Posts: 867; Member since: Dec 12, 2008

Man, this list brings back a lot of memories. I remember being in the era where feature phones ruled the consume mobile landscape and the "smartphones" at the time where more for the business types. What I miss about phones back then was how distinctive and unique they looked. Back then, manufacturers took risks with their designs. Now all we're stuck with are slabs of phones that pretty much all look the same. It's also a shame that the physical keyboard is not as common, because I I honestly preferred typing on a physical keyboard, rather than using virtual keyboards.

7. theviolinist

Posts: 209; Member since: Feb 03, 2018

The LG Neon was hideous

9. darkkjedii

Posts: 31256; Member since: Feb 05, 2011

The OG Droid had the worst PKB to me. No travel whatsoever, I actually loved the one on my Palm Pre...kinda smallish though.

18. toosmoove

Posts: 914; Member since: Sep 28, 2017

The keyboard wasn't bad to me. I just never used it. Only twice. Once when my virtual keyboard froze & to update it to Froyo.

12. Jacksie66 unregistered

Nokia 3650. Worst keyboard ever hands down..

14. odachek

Posts: 126; Member since: Sep 01, 2012

How about doing a "10 Phones With Terribly Designed Notch Display"?

15. redmd

Posts: 1941; Member since: Oct 26, 2011

Can you also make an article on 10 phones with perfectly designed physical keyboards?

32. Crispin_Gatieza

Posts: 3145; Member since: Jan 23, 2014

That would only be a list with 2 entries. Palm Treo and BlackBerry Bold 9900 with the iPaq Glisten getting an honorable mention.

37. Rager722 unregistered

Blackberry Bold series, Sidekick series except Slide, the HTC windows phone which was on this list which I actually think was a really good keyboard

16. TechDork

Posts: 404; Member since: May 10, 2010

The Sidekick, to this day, still remains to have had one of THE BEST physical qwerty keyboards on any device. Hands down.

25. shnibz

Posts: 510; Member since: Sep 18, 2011

Mine would be the HTC Arrive. That keyboard was SO nice and he way the screen hinged up to a slight angle instead if being totally flat just made the keyboard feel that much better too. Just led your hands to a very comfortable position.

26. TechDork

Posts: 404; Member since: May 10, 2010

That's how the Sidekick's keyboard was. Well, for me at least. The way it was designed just fit in your hand it felt comfortable to type on. The buttons weren't too big or too small. Ugh, I swear I'll leave iPhone if the Sidekick was resurrected lol.

38. Rager722 unregistered

Idk Blackberry Bold can give sidekick a run for it's money. The sidekick keyboards were too hard for me.

17. toosmoove

Posts: 914; Member since: Sep 28, 2017

Swap Palm Pixie with the Pre & this list is 100% accurate.

20. SyCo87

Posts: 317; Member since: Sep 19, 2013

It was the wild west in the mobile industry from 2006-2012. I kind of miss it.

21. AustinPaul

Posts: 154; Member since: Dec 13, 2011

Still pains me that the Pre never turned the corner in developing it and getting it sorted out. It was so fun when I first got it. So much potential. Very easy to carry. Very creaky though. PKB made my hands cramp.

23. Popop971

Posts: 45; Member since: Nov 24, 2013

The keyboard on my Blackberry Passport SE was very easy to use and very usefull (all those keyboard shortcuts in the web browser were fantastic). I only hope we'll have a Blackberry Passport 2, but with a 4:3 screen aspect ratio. Or maybe one with a 3:2 screen aspect ratio and a horizontal slider keyboard.

* Some comments have been hidden, because they don't meet the discussions rules.

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