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Verizon network the best in the states, says study from RootMetrics

Verizon network the best in the states, says study from RootMetrics
Mobile analytics firm RootMetrics drove 217,758 miles, visited 6356 indoor locations and took 4.6 million samples in an effort to determine which of the major U.S. carriers offers the best service. The testing included measurements of calls, texts and data and sought to find the most reliable and fastest pipeline. According to the study, it was a two horse race between Verizon and AT&T with T-Mobile and Sprint lagging far behind. The overall scoring placed Verizon on top (89.6 points) with AT&T close behind (86.2). Sprint (68.2) and T-Mobile (64.3) finished third and fourth respectively.

Verizon took the top spots in reliability, data, calls and text. The only category that it did not win was the one for speed. That category was won by AT&T with  a score of 88.7 compared to Big Red's 88.5. Speed was also the only category where T-Mobile surpassed Sprint.

The testing was done in the second half of last year, and you can view all of the results in the slideshow below.


source: RootMetrics via BGR

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posted on 05 Mar 2014, 12:42 7

1. SemperFiV12 (Posts: 944; Member since: 09 Nov 2010)


I left Verizon for T-Mobile in the LA area and I couldn't be happier... It all depends on the area you are in, since cell towers are REGIONAL!

posted on 05 Mar 2014, 12:45 1

3. eN16HTMAR3 (Posts: 253; Member since: 08 Oct 2013)


Yes you are correct. If you live and work in one area and get a better deal with a lesser carrier then hats off to you. Beings Im in a rural area. Verizon is the only real choice for me sadly. It works just about everywhere, but the price is insane as it always has been.

posted on 05 Mar 2014, 13:19 4

10. SuperAndroidEvo (Posts: 4857; Member since: 15 Apr 2011)


Yes but this isn't a regional test... This is Nationwide. T-Mobile has good spots here & there but Verizon is good almost everywhere. Sh*t even in the mountains Verizon shines...

Verizon is expensive BUT you DO get what you pay for... THE BEST hands down.

posted on 05 Mar 2014, 13:31

12. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


The only thing that I am recently unhappy about with VZW is the data speeds are not what they once were. When they first rolled out LTE, I was reliably seeing 20+ Mb/s down. Now it is more like 10+ Mb/s down and some areas are pushing 1.0 Mb/s. :-(

VZW seems to becomming a victim of their success. Time to add network capacity.

posted on 05 Mar 2014, 14:55

24. SuperAndroidEvo (Posts: 4857; Member since: 15 Apr 2011)


Wow that sucks BIG time... I have yet to see anything like that. I am always getting good signal & GREAT speed.

This is literally the FIRST time I have EVER heard that. I am really sorry to hear that...

Just did a speed test, got 44.17 download & 8.68 upload... east coast at 3:55 p.m.

posted on 05 Mar 2014, 15:22

27. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


Palo Alto, CA at around 3 pm is reliably at the 1.0 Mb/s down speed. I have mentioned it to VZW tech support on at least 3 occasions when I called in for help on another item. The response was that they were adding to their network capacity and that the slow speed should be resolved 'soon'. I have been noticing the slow speed for about the past 6 to 9 months, so I don't know how soon soon means.

The only consolation is that AT&T has similar slowdowns in the Palo Alto area, so I am stuck with the slow speed until VZW does something about it.

posted on 06 Mar 2014, 08:52

49. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)


Dougie, I'm sorry to hear that too! Are you near mountains? I must admit that there are certain spots in Manhattan where my data speeds slow down; usually, near midtown (between Lexington and Park in the East 50's) or when I'm slumming it down in Union Square (Union Square is a given, though, at least I have decent service down there since AT&Trite and Sprint-Less hardly have service). Anyhoot, I have noticed a marked slow down in data speeds ever since all those disgruntled Sprint, T(iny)-Mobile and AT&Trite subscribers defected to the TRUE BIG RED!! Sometimes we must be the bigger people and acknowledge that the less fortunate and deprived subscribers on other carriers should be afforded decent cell service too and, therefore, we must, in our supreme benevolence, share everything.

posted on 05 Mar 2014, 16:41

32. RORYREVOLUTION (Posts: 3109; Member since: 12 Jan 2010)


That's what I miss about Verizon and AT&T, even though those data speeds are slow to you, they are 100 times better than the data speeds I have to suffer through Sprint at work. Even though I am in a LTE area, their network can't penerate through my work buildings walls and thus I am forced to "use" 3G, which half the time it doesnt even work. If I am lucky enough to get LTE to work, it goes from a decent 15-17 mbps down to a 1-2 mbps down. Of course, as soon as I walk outside, BAM full bars of LTE.

posted on 05 Mar 2014, 13:45 3

14. genkidama20 (Posts: 52; Member since: 10 Feb 2012)


I left Verizon for T-Mo as well... but my coverage isn't as good with T-Mo. Though, the $600/year I'm saving on my family plan is well worth it. Gotta pinch pennies in this economy.

posted on 05 Mar 2014, 16:04 1

28. jmonteiro829 (Posts: 193; Member since: 13 Feb 2012)


I did the same... saving dollars! With the availability with wifi these days too if you really needed to make a call there are options.

posted on 06 Mar 2014, 00:40

43. kaintae (Posts: 74; Member since: 14 Dec 2011)


I understand saving money. But if you have to resort to wifi or other "options" when you need your network to work for you...are you really saving money? or are you wasting it on a service that doesn't work?

posted on 05 Mar 2014, 13:52

16. bigdawg23 (Posts: 455; Member since: 25 May 2011)


You are correct. I travel all over the US, however AT&T was more reliable for me. When my company mandated we get a on the corporate plan I choose VZW to go with my personal AT&T. Well after four months of Hell, I got out of my contract and moved the line to our companies AT&T plan. Now I don't have delayed TXT, calls going directly to voicemail and painfully slow data in many locations,

posted on 05 Mar 2014, 14:21 1

20. akki20892 (Posts: 3901; Member since: 04 Feb 2013)


At&t is on 2nd place. Close to Verizon. Not bad.
They have good network and it's not expensive. So both way good, price and network.

posted on 05 Mar 2014, 14:26 1

21. TheRequiem (Posts: 241; Member since: 23 Mar 2012)


I honestly wish they would stop doing all these tests and putting the monopolistic duopolies on a high praise... They did these tests while all the carriers are building their new networks and Verizon is pretty much done. I wish they would just wait until they are all done. This root metrics is biased and the fact everyone else is still building their new networks totally discredits their test. T-mobile is barely half way done, give me a break.

posted on 06 Mar 2014, 00:43

44. kaintae (Posts: 74; Member since: 14 Dec 2011)


It's a test of real life reliability as it currently is. Should customers wait for T-mobile to catch up to the other carriers before they decide to go to T-mobile?

posted on 05 Mar 2014, 16:12 1

30. mikelemon (Posts: 95; Member since: 21 Nov 2013)


LOL look at these t-mobile fanboys. Bbbbbbut t-mobile is the best right? Last place. You get what you pay for slow speeds and crap coverage. Even sprint(ewww) is better.

posted on 05 Mar 2014, 12:42 1

2. Mxyzptlk (Posts: 14194; Member since: 21 Apr 2012)


Verizon network has gone down many times. Coverage does not equal service.

posted on 05 Mar 2014, 12:46

4. eN16HTMAR3 (Posts: 253; Member since: 08 Oct 2013)


You are also correct. Verizon has went down in every major storm we had last year. Usually not for more than 24 hours, but you are correct.

posted on 05 Mar 2014, 13:03

5. bossmt_2 (Posts: 449; Member since: 13 Oct 2009)


I'm pretty sure every carrier's network goes down at some point or another.

Overall I'm happy with my service from Verizon, just stupid expensive. Including insurance and a few other features, my plan is 215 for 3 people including taxes and fees. 700 minutes, unlimited texting 2 unlimited datas and a 2 GB plan with an 18% access discount saving me about 21 bucks a month. I'm hoping Verizon matches AT&T's 10GB 145 for 3 phones plan. Obviously insurance and taxes raises it, but pre-tax I'm still at about 40 bucks savings or so. Verizon needs to lower it's plans to keep customers or you'll soon see a mass exodus to T-Mo or AT&T.

posted on 05 Mar 2014, 19:29

36. AtomicMe (Posts: 23; Member since: 03 Jul 2012)


Don't forget about the extra $20-$30 per phone on AT&T's Next Plan for their service you mentioned. That would take it well over $200 a month...

posted on 05 Mar 2014, 13:04

6. paulyyd (Posts: 338; Member since: 08 Jan 2011)


Love verizon, now if they brought back unlimited or even reasonable priced data plans, they would be even better. Not complaining though, I'm grandfathered in unlimited data

posted on 05 Mar 2014, 13:09

7. theo14461 (unregistered)


Oh, Yeah! This is the post I've been waiting for. I've had them all, T-Mobile sucks, so does Sprint. Verizon is good, but they are a total rip-off. AT&T is the best network for me.

posted on 06 Mar 2014, 00:45

45. kaintae (Posts: 74; Member since: 14 Dec 2011)


I admit, i haven't tried AT&T in years. But are the prices really that different? Last I checked, when they both went to share plans, their prices were about equal.

posted on 05 Mar 2014, 13:13

8. JunitoNH (Posts: 1896; Member since: 15 Feb 2012)


No surprise here. Sprint and TMobile are handcuffed, and AT&T has some issues with signal penetration.

posted on 05 Mar 2014, 21:24

38. Gemmol (Posts: 792; Member since: 09 Nov 2011)


Signal penetration where and when you say where, tell me what year you had at&t and what phone you use, because I know as of 2012 or 2013 AT&T surpass or on same level as Verizon with better data speeds and no more drop calls

posted on 05 Mar 2014, 22:48

41. itzmando (Posts: 115; Member since: 17 Oct 2011)


ATT does have penetration. Most of my co-workers have ATT some have Iphone 4S and others Galaxy S4s. They simply cannot get a good signal in the workplace. Its an old cement building so these are not old phones well maybe the 4s but the Galaxy S4 versions always have problems connecting to the network.

I have VZW and I get 3-4 4G signal strength inside and full bars outside.

posted on 05 Mar 2014, 23:41

42. itzmando (Posts: 115; Member since: 17 Oct 2011)


*AT&T has signal penetration problems in older concrete buildings.

posted on 05 Mar 2014, 13:18

9. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


The first two lines sound like the network signals from verizon reach japan shores.

posted on 05 Mar 2014, 13:30

11. AnukulVcool (unregistered)


verizon, let xperia z2 come in! , you won't regret

posted on 05 Mar 2014, 13:34

13. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


It isn't VZW that is keeping Sony out. If Sony doesn't build their phones with support for VZW network, there is nothing that VZW can do to lenable Sony phones to operate on the VZW network.

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