UPDATED: Verizon pulls the Samsung Glyde from the shelves?
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However, one employee in the know reported on HowardForums that this is only related to the Mid-West market, saying that it was a switching issue between some Glydes and switching equipment used in the Midwest.
*UPDATE* We received word from Samsung PR stating that, according to them, the Glyde is still for sale in all areas of the US. However, in contradiction, our Verizon insider (VZW E) said that he was told by Quality Assurance "the Glyde was not pulled for switching problems after all it was pulled strictly as an executive decision due to its high return rates and complaints from customers." Keep in mind that each region has their own executives to decide which devices to stop selling if there are customer complaints.
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107 Comments
1. DragonBusta (unregistered) posted on 20 Oct 2010, 01:42 0 0
wow...all i have to say is.. GG
2. (unregistered) posted on 27 Oct 2008, 05:49 0 0
they have known since it came out it doesnt work correctly...Verizon can't seem to here us.
3. (unregistered) posted on 27 Oct 2008, 05:54 0 0
I have a glyde and I am going to return it today .. its a piece of crap. But, I'm not getting an enV2, I'm complaining until I get a touch screen device.
6. (unregistered) posted on 27 Oct 2008, 08:27 0 0
unless you live in the midwest, they arenvt going to swap it. They are not swapping because the touch-screen issue, it is because the way it is communicating with the towers.
9. (unregistered) posted on 27 Oct 2008, 09:40 0 0
Regardless of why they are replacing it, if you purchased a touch screen device, shouldn't you be able to get a working touch screen handset if yours needs to be replaced?
29. Zeich (unregistered) posted on 27 Oct 2008, 19:06 0 0
Not true. I went into a Verizn Store today because my employer offers a 22% discount on my bill. While there, they informed me of the recall and that all Glydes have been removed from all Verizon Stores. They replaced my phone. I wanted another touch screen phone. They gave me the full retail price on the Glyde toward a purchase of my choice.. So I got the new LG Dare for 40.00. The Glyde retailed for 379.00 and the Dare 409.00 BTW, I live in Pennsylvania... hardly the widwest! Talk to your store reps. At least in PA, they want to make it right. They did the data transfer for free.... and offered to replace the extra equipment I purchased for the Glyde. All I have to do is bring in the reciept and they'll replace it or give me my money back. I've had the Glyde since the end of May. I was having sporatic issues with the touch screen. Good Luck
43. (unregistered) posted on 28 Oct 2008, 10:44 0 0
Western PA is part of the mid-west market and Eastern PA is part of the Northeast market.
45. (unregistered) posted on 28 Oct 2008, 14:56 0 0
you can replace it under the manufacturers warranty
62. (unregistered) posted on 01 Nov 2008, 15:07 0 0
New England isn't pulling them from the shelves....
64. (unregistered) posted on 01 Nov 2008, 15:36 0 0
Arent u special...thank for that essay you dweeb!
78. (unregistered) posted on 02 Nov 2008, 08:43 0 0
Dweeb? Is it 1988 again and no one told me? Anyway in response to number 31, thanks for your story. I actually do live in the midwest market and I was able to get an LG Voyager as a comparable device replacement. They were trying to shove the enV2 on me but I complained enough until they gave me a Voyager. I purchased the Glyde for its touch screen, I wasn't going to just downgrade to a regular TXT device. Oh, Im the OP (#3) by the way. So yeah .. it worked out for me.
92. Howard P (unregistered) posted on 04 Nov 2008, 07:38 0 0
I live in Maryland, and I bought a Glyde in June, only to take it back and get a "software upgrade" in September because the screen functionality was so bad. This of course did nothing so I had them replace the phone within the week, only to have the new one be just as bad as my old right out of the box. I called Verizon and yelled at them long enough that they gave my a Blackberry Curve. I told them this was the only way I would be happy with my service at this point. Express your displeasure enough and they'll give you almost anything. Don't count on the Storm however, that thing is prob going to be backordered a couple of weeks after its comes out and their is no way they'll allow it as a replacement device.
93. unknown 2.0 (unregistered) posted on 04 Nov 2008, 09:22 0 0
"Express your displeasure enough and they'll give you almost anything" this is sad.. but very true
98. (unregistered) posted on 09 Nov 2008, 15:38 0 0
i wouldnt complain too much because they are starting to get more picky with giving discounts and exchanging phones that arnt considered replacement devices. Here in the Northeast Area. Washington Baltimore, Virginia. you can yell and scream all you want but your gonna end up with the phones replacement device. we're not gonna put you into a curve because you were dumb enough to pick a piece of crap phone. apparenty you know this site exists so maybe you should do some research before you buy your next phone. Have fun with that curve. let us all know whey your earpiece stops working and you have to do a soft reset everyday to fix it.
107. 101jul101 posted on 14 Aug 2009, 12:24 0 0
ok ive had this phone since January and this phone has been gving me problems ever since. I live in New Jersey. Do you think if i go to the Verizon store they will let me pick out any phone of my choice?
4. Scott, I do not wanna post my (unregistered) posted on 27 Oct 2008, 05:56 0 0
I had this issue before. I went thru 3 glydes, and I called Customer Service and told them I still wanted a touch screen device, and remembered at launch that the glyde and the voyager were the same price. So I got a titanium voyager (JUST came out, so I got brand new in box ;-) ). BTW I am in-between Baltimore, and Washington, DC.
5. (unregistered) posted on 27 Oct 2008, 07:43 0 0
YAY as an employee all i can say IS ABOUT DAMN TIME I had to talk so many kids out of that phone it was ridiculous!!!
