The iPhone's 89% retention rate crushes rivals
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3. davecann2 posted on 23 Sep 2011, 08:31 14 6
From my experience with iPhones, iPads, and MacBooks it’s all about the quality, functionality, and support….
Quality – Extremely good cosmetic appeal that includes premium materials. Under the hood Apple always manages to stay current and push a little with every new model. Keep in mind that the iPhone 4 has been available for over a year and it is not dated in terms of hardware.
Functionality – Apple has a knack for making a user friendly environment in both iOS and Lion. The iOS is so easy to navigate and Lion simply blows Windows out of the water.
Support – This is by far one of Apples strong qualities. The Few times I contact Apple for support I always get right through to an operator who is located in the US (I hate outsourcing) and speaks clear English. They are extremely knowledgeable of the products and very polite! Top notch all the way!
11. dacastrator posted on 23 Sep 2011, 09:19 1 7
As far as i know, American operators are the rudest of all, and most of them will lie to you or doesnt know anything about what they are talking about. If Im not mistaken most call centers are being outsourced in the Philippines now. They are very polite. Probably some of them needs to work on their english for a little bit but they wont be hired if they cant speak it clear.
17. davecann2 posted on 23 Sep 2011, 10:09 4 0
Is this based on your experiance with Apples support center?
Yes, support from the philippines is awesome too. I called support for my Netgear router and they were knowledgable and polite. The English can use some work but i think it was mostly due to the accent which is understandable.
33. dacastrator posted on 23 Sep 2011, 12:24 0 0
Yeah, but also in general. Apple also outsourced some of their call center in the Philippines.
But in general, Most of the American companies outsourced their call centers in the Philippines. Why? 3 Things.
1. It's cost effective.
- 1 person's salary in the US is already 4 persons' salary abroad.
2. Outsourced Representatives are very patient. And cannot be pissed whatever you do.
3. They are more knowledgeble.
13. PhoneLuver posted on 23 Sep 2011, 09:45 6 3
I love my iPhone! So, far it's been the best device I've ever owned. The software is stable and doesn't crash. The device feels like a top quality device made with real materials.
I am getting bored with the interface though and if the next iPhone is just a slight upgrade I'll probably move on to something else. Probably WP7.
The problem I have with Android, not with the OS mind you, is that you can never really have "the" best Android device. No matter what you get, there's always something better available and the old handsets lose their value almost instantly after you bought them. Another thing is that almost every Android handset is made from cheap plastic and simply doesn't have a "quality" feel to it..
15. dacastrator posted on 23 Sep 2011, 09:56 4 1
Desire HD has the best hardware among android phones. Made with auminum. Has minimal plastics. Unlike the Galaxy S II which has cheap plastics all over it.
16. roldefol posted on 23 Sep 2011, 09:58 4 1
I'm a fan of HTC's Android phones. Even the plastic ones are made from high-quality plastic and feel very comfortable to me.
40. ibap posted on 23 Sep 2011, 14:53 0 0
My last HTC phone was a Touch Pro 2 - built like a tank and hardware-wise is still in great shape, though sitting on my shelf. There were/are even attempts to port Android to it (it was Windows Phone 6) but a port where the sound isn't working is no good to me. I replaced it with the nearest thing I could find at the time (Epic 4G) which also had a full keyboard in it and a faster processor. So far, this is also a good phone.
Weight in a phone is good in your hand, but lousy in a pocket. Since mine is usually in my purse and not in my pocket, it is only a sometime issue. But when I put these phones in a pants pocket, I'd better be wearing a belt.
46. AppleFanboy posted on 23 Sep 2011, 17:56 0 0
coming from working for AppleCare, I know thats because ALL Apple call centers are located in that country, which is better than any other company, this means if you call Apple while youre in China, you'll get someone located IN China, same in every other country lol
5. kreneo posted on 23 Sep 2011, 08:44 8 4
That just shows how iphone is exceptional. Unlike android......... 31% want to move over to IOS!
22. remixfa posted on 23 Sep 2011, 10:43 10 8
no, it has nothing to do with OS, and everything to do with BRAND. People that leave HTC arent always going to apple or MS. Most of them are just going to another Android manufacturer.
Apple's brand loyalty index is high for 2 reasons
1) perceived quality by the user.. which is obviously important
2) because they have ZERO competition with other iOS devices. You want iOS, you get apple.. period.
Apple's 89% is not only their brand loyalty rate, but their OS loyalty rate since they are the only makers of iOS. That means 11% of current iOS users plan to jump ship.
when you break it down by manufacturer, android will always be lower because you have half a dozen makers all using the same OS. While many people jump from android to android, they dont always stay on the same manufacturer.. I know ive jumped brands many times within android just trying out all there was.
Thats all this is saying, it has nothing to do with OS loyalty (except for apple since they are one in the same), and everything to do with Brand loyalty so dont make it an OS flame war.
