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The Street says Android users know nothing about their phones

Posted: , by Alan F.

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The Street says Android users know nothing about their phones
Wall Street blog The Street normally keeps its eyes on the bulls and the bears, but with the smartphone business as hot as it is, the site now keeps a close eye on mobile devices. This past week The Street came to a conclusion that based on statistics that they cited, Android users know nothing about their phones. The editorial basically said that Android users are getting cheap or free smartphones and have no loyalty to the platform. The site says that many Android users are moving up from featurephones and are overwhelmed by the OS. One stat that they cite comes from comScore that says 70% of Android users don't know how to access Wi-Fi on their handset. At the same time, just 29% of Apple iPhone users connect to the internet using only their cellular carrier and that number drops to 13% in the UK. Another stat cited was one we showed you months ago revealing from comScore that  68% of Android users use only their carrier's pipeline to access the web.
"If you put all these studies together, it suggests that Android users: Are not tech savvy, Never use wifi, Never do Web browsing, Never update their operating system"-The Street
Also quoted was a stat that came from Apple's mobile software head Scott Forstall, who told those at WWDC 2012 that while 80% of  iOS users are running the latest version of the OS, the same could be said for only 7% of Android users. Of course, that is a bit misleading. The inference is that Android owners don't know how to update their phone when the truth is, only a limited number of Android users have had the opportunity to update their phone.

The brainchild of Jim Cramer, The Street pointed out that despite the large marketshare advantage that Android owns globally, 69% of new apps started by developers in the first quarter were written for iOS while 31% were written for Android. That stat from Flurry Analytics seems to contradict other stats, but does make sense when you look at the numbers from Net Applications. Those figures show that 61.2% of all mobile web traffic comes from the mobile Safari browser while only 18.6% of mobile web traffic belongs to those using the stock Android browser.

Until iOS 6 launches, iOS users need to be on Wi-Fi to use Face Time

Until iOS 6 launches, iOS users need to be on Wi-Fi to use Face Time

Using these figures as ammunition, The Street says Android users are "not tech savvy, never use Wi-Fi, never do web browsing and never update their operating system."  We have already explained the fallacy of the latter statement about updating the operating system and we are sure that not only would many of our loyal readers disagree with the other statements, they would also shoot down The Street's opinion that Android users have no loyalty to the platform.

Before a posse is put together to march to The Street's offices carrying torches, just understand that this just an opinion and everyone is entitled to have one, no matter how wrong you might think it is. It is also a matter of interpreting the numbers. Take the Wi-Fi figures that the blog relies so heavily on. It just so happens that Apple iPhone users need to be on Wi-Fi to get the clearest look at YouTube videos while Android users can get the same sharp look using 3G. In addition, until iOS 6 is released, Face Time users have to use Wi-Fi for the video chatting feature to work. Thus, iOS users have extra incentives to use Wi-Fi that Android users don't have.

We're not saying that someone's opinion is wrong. What we are saying is that there could be different reasons for the numbers that The Street so quickly uses in an attempt to prove its point. They say that the numbers show that Android users are clueless about their phone while we just pointed out other legitimate reasons for the figures.

source: TheStreet

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posted on 24 Jun 2012, 00:48 36

1. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

Perhaps The Street's editors should re-focus their energies on tracking bulls and bears? Sure, some Android handset users don't know much about their handset's O/S, but across-the-board? 70% is 7 out of every 10 owners. Doubt it.

posted on 24 Jun 2012, 00:53 32

3. pandambaba (Posts: 28; Member since: 18 Feb 2012)

same here. android is NOT complicated. it's more complex than ios because it's not dumbed down. and it said that we don't use internet and wifi? isn't that one of a smartphones main purposes? they probably took a poll with older people who have mid to low range android phones. total bull

posted on 24 Jun 2012, 09:28 3

60. poddey (Posts: 77; Member since: 22 Mar 2012)

Agree. Android is not complicated to use at all. It may only appear complex at first because it gives you more control over your phone than Apple's iOS does over the iPhone. While the IPhone's grid of icons may be initially more intuitive than the homescreen you're first greeted with on Android, I found that once I told a friend (who came from user a feature phone) how to find all their apps and to think of the homescreen as a desktop on which they could put shortcuts to their favourite apps and widgets that put information and controls within easy reach, it clicked for them and they were then more confident in exploring the phone for themselves.

When it comes to loyalty though, I know many 'normal' people who bought or want an iPhone because of the solid build and its premium look, and because everyone, including their friends, seemed to be getting one. Once they started buying apps from the App Store they felt compelled to stay with Apple because they'd already invested in that ecosystem and were content with the user experience and didn't want to have to learn a new UI on a rival platform. I wouldn't call that loyalty. I think the only people who are loyal to a platform are the geeky tech heads. :)

posted on 24 Jun 2012, 10:11 4

68. tedkord (Posts: 11689; Member since: 17 Jun 2009)

That's the beauty of Android. If you're not tech inclined, you can use it just fine. If you are, you can do great things with it to make it your own.

posted on 25 Jun 2012, 15:33

231. Santi_Santi (unregistered)

That is true. I work with sprint and the things ive hear about android devices are... i dont want to remember all of them

posted on 24 Jun 2012, 02:31 16

34. markhsu (Posts: 15; Member since: 17 Mar 2012)

The title of the blog entry should be changed to Eric Jackson doesn't know enough to matter.

posted on 24 Jun 2012, 11:45 1

75. thedarkside (Posts: 652; Member since: 30 Apr 2012)

i see it a lot. people coming from feature phones to android typically dont know squat about them. and even after youd show them the basics like how to turn wifi on and off, how to set up email, texting, calls and all that, they still dont know how to utilize it.

posted on 24 Jun 2012, 12:03 4

77. TheRetroReplay (Posts: 254; Member since: 20 Mar 2012)

The Wall Street journal had been really biased against Android lately, either Apple gave them iPhones or they're paying WSJ for those articles. The statements they're making are ridiculous, I've seen just as many if not more iPhone users not know anything about their phone.

Ever go into an Apple store? Have you seen how many people are at the genius bar just for help with their iPhones because they know nothing about it?

posted on 24 Jun 2012, 12:09

78. thedarkside (Posts: 652; Member since: 30 Apr 2012)

it goes both ways.

posted on 25 Jun 2012, 00:33

212. dmckay12 (Posts: 243; Member since: 25 Feb 2012)

I love listening to the conversations at the "genius" bar. Sometimes the "geniuses" are evem dumber than the people that they are "helping."

posted on 25 Jun 2012, 10:52

224. jamrockjones (Posts: 345; Member since: 26 Oct 2011)

If you follow the link, and read the comments under his article, nearly every single reader that posted something about the article posted negatively about his article. This dude is an idiot and completely biased.

posted on 27 Jun 2012, 01:03

235. zhypher_23 (Posts: 195; Member since: 04 Jun 2012)

This is bull, Me myself as a tech person knows which one is harder to use, and believe me iOS is very very very easy to use. Here's my Opinion about the two regarding to the use of both:

Apl: Apple made their UI Platform very simple+restricted for all ages so those less tech savvy people wouldn't have a hard time adventuring in their UI

And: Unlike Android, their UI is very advance, They do not only have plain icons like iOS, files+thing are managed by you, yourself, which I think is very professional IMO

Apl: Apple has poor customization, no widgets and such, which in my opinion are very important, because it gives flavor+spice to your UI

And: You are free to customize anything you want to your liking, any custom roms+launchers and such *this is where the tech experts take part, making roms+launchers which I think is very tech savvy part of Android, trust me I know a lot of tech savvy people, and majority of them are Android Users.

Conclusion: If Wall Street says that majority of Android user are not tech savvy, why do majority of Android users know how to put custom roms+launchers? Explain me that. So does this mean that Apple user are more tech savvy than Android? Come on "The Street" are you going to be that sarcastic to make a silly unproven poll which I believe is not true at all, I sense something fishy about this poll.

posted on 24 Jun 2012, 00:51 4

2. Alan01 (Posts: 372; Member since: 21 Mar 2012)

Just keep in mind that while The Street is the one with the interpretation of the numbers, the stats actually come from a comScore survey. Anyone who disagrees with The Street needs to focus on the blog's use of the figures to match their viewpoint. The numbers themselves come from sources mentioned in the article.

Alan F.

posted on 24 Jun 2012, 03:34 6

40. xaz0r (Posts: 3; Member since: 24 Jun 2012)

While my main disagreement is with the conclusions drawn from the numbers, I do believe that the numbers themselves are worth questioning. While a small percentage of users use the stock android browser, that doesn't mean they don't browse the web. All that says is that people don't use the stock browser (probably because it sucks). I myself use Dolphin browser for the most part. There are a lot of browser options though. So I believe that statistic is invalid for the argument being made.

posted on 24 Jun 2012, 09:59 1

65. tedkord (Posts: 11689; Member since: 17 Jun 2009)

It all depends on what user agent you set on your browser. I also use Dolphin HD, and I set the user agent to Desktop. When I go to websites, I show up as a Safari user on Mac OSx.

Other browsers may use a different UA string for desktop. If your UA string is set to Android, you will show up as an Android user.

posted on 25 Jun 2012, 01:18

214. xaz0r (Posts: 3; Member since: 24 Jun 2012)

Very true. I usually browse with mine set to Desktop as well because the mobile versions of a lot of websites are annoying to deal with.

posted on 24 Jun 2012, 04:16 8

42. metoyou (Posts: 279; Member since: 19 Oct 2011)

Funny, most iOS users I know dont' know s**t about their phone!!!! all they know is asking me back "is there's an app for that?" " or " I dunno, is this like this?"

posted on 24 Jun 2012, 11:46

76. thedarkside (Posts: 652; Member since: 30 Apr 2012)

i get that a lot too. im the iphone guru in my group of friends. lol

posted on 25 Jun 2012, 08:22 1

221. iamcc (Posts: 1319; Member since: 07 Oct 2011)

Yeah my girlfriend put a live wallpaper on her phone and the girl she works with wanted one too (she has an iPhone4 or 4S).

Apparently the convo went like this:

Girl: Ooh! I want one of those!
GF: It's a live wallpaper.
Girl: Where do I get one?
GF: Look in the market.
Girl: What's the app called?
GF: It's just a live wallpaper.
Girl: But what's the app called?
GF: Just search for "live wallpaper"
GF: *Sigh*

posted on 24 Jun 2012, 12:31 3

80. phatride4ever (Posts: 33; Member since: 01 Mar 2012)

They are many holes in this article, and very bias. They make jokes about android names and "educating" android users. You can tell the author was bashing Google. This article was very opinionated and doesn't hold much weight.

posted on 24 Jun 2012, 13:14 5

84. remixfa (Posts: 14255; Member since: 19 Dec 2008)

Might have well have been written by taco and gallito. That was an article with a definite agenda on its mind. Not gonna waste my time poking holes in it... Swiss cheese doesnt have that many holes in it.

posted on 24 Jun 2012, 14:17 4

98. LOLpple (banned) (Posts: 86; Member since: 23 Jun 2012)

In fairness taco is functionally retarded and gallitto cannot sling a gramatically correct sentence together to save his life.

posted on 24 Jun 2012, 14:57 2

113. thedarkside (Posts: 652; Member since: 30 Apr 2012)


posted on 24 Jun 2012, 00:56 19

4. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

The trouble with a blog is that any dumbass can write one and come up with half assed, biased opinions.

I think if anything that when the general populace hears about this piece there will be some backlash, because the (rather snobbish) inference is that "Android is popular, but its users don't know how to use it. Therefore, Android users are mostly drooling idiots."

I have as much respect as anyone for those who have found reasonable ways to be financially successful, but if this is the kind of stuffy, white bread scoffing that the rich partake in, then f**k them.

posted on 24 Jun 2012, 13:56 2

94. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Basically android is cheap so people get it. It's what I've been saying all along. I've also said all along that android users aren't tech savvy.

They don't even browse the web or know how to access wifi lol.

posted on 24 Jun 2012, 14:05 2

96. tedkord (Posts: 11689; Member since: 17 Jun 2009)

But they do know that changing a user agent string will fool websites and be recorded as a different browser and OS. And they do know that 720p is a higher resolution than 640p.

Seriously, you are the biggest argument for Android users (and any 5th grader) being more tech savvy than iOS users.

SGSIII, not cheap - most preordered device ever. RAXR Maxx not cheap - biggest selling device on Verizon last quarter. I personally paid more for my Thunderbolt than I would have for an iPhone.

posted on 24 Jun 2012, 17:33

131. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Razr Maxx is not the best selling device on Verizon last quarter it was iPhone. Can you stop ignoring real facts please. iPhone was 50% of ALL smartphones sold on VZW last quarter.

61% of ALL mobile web traffic comes from iOS.

You can keep ignoring the facts but reality is stacked against you.

posted on 24 Jun 2012, 14:19

100. LOLpple (banned) (Posts: 86; Member since: 23 Jun 2012)

Hey dumbass, you DO realize the iphone is free, $50, and $150 (3GS, 4, 4S) right? I'm sorry $150 seems like an exorbatant sum of money to you, I'm sure things'll pick up for you!

posted on 24 Jun 2012, 17:34 2

132. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Actually it's $99, $199, $299, $399

posted on 24 Jun 2012, 18:29

152. remixfa (Posts: 14255; Member since: 19 Dec 2008)

and what fool would buy that? geeze. its on sale all over the place. only people like you gleefuly pay full retail without checking around first.

posted on 24 Jun 2012, 18:44

162. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

$199 isn't full retail and post some links where the iPhone is on sale right now

posted on 24 Jun 2012, 20:54 1

193. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Actually, the iPhone goes thus: free, 50, 200, 300, 400. At least here at Best Buy.

Wanna know how many people came in asking for the fifty buck iPhone? Yeah.

Android made the smartphone accessible price wise. If this is a bad thing, why did Apple follow suit?

posted on 25 Jun 2012, 14:53

225. LOLpple (banned) (Posts: 86; Member since: 23 Jun 2012)

Actually, you're still a f*cking dumbass, sorry to break it to you. Don't you ever correct me again.
iphone 3GS - FREE (dumbass)
iphone 4 8gb - $50 (dumbass)
iphone 4s 16gb - $149 (dumbass)

I'm not going to say where because f*ck you.

That was for taco, not you Sniggly. You're simply unaware of the prices I quoted, taco is just simply retarded.

posted on 24 Jun 2012, 15:45 1

118. cripton805 (Posts: 1440; Member since: 18 Mar 2012)

Im going to say it like this because this stupidity is on a whole other level. Your argument states that android phones are cheap. Yes some are cheaper. Theres an Ipod Shuffle and an Ipod Touch. Does that make the iPod touch cheap and anything apple produces? Hell it could even be different brands in that case because Android is an OS not a damn product!!!

damn morons nowadays...

posted on 24 Jun 2012, 18:04

144. BREvenson (Posts: 240; Member since: 17 May 2012)

Let me get this straight...you are actually siding with this poor excuse of a blog? They basically insulted the intelligence of the average Android smartphone user by talking down to them, claiming that the average Android user doesn't know what they are doing with their phones and that they show no interest or loyalty to the brand. Then again, that does sound like something you would believe.

I have yet to see an Android phone owner who doesn't know enough about their phone to be able to use it effectively and expand upon their own knowledge. Is it a crime to want to be smart about your smartphone?

posted on 24 Jun 2012, 18:45 1

164. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

I see android users everyday who don't have a clue

posted on 24 Jun 2012, 18:16

148. MISTER-H (banned) (Posts: 87; Member since: 28 May 2012)

U talk nonsense and chat bogus. Talk wisely with knowledge.

posted on 24 Jun 2012, 22:13

200. D_Tech-tive (Posts: 104; Member since: 12 Feb 2012)

This from someone who has a phone with less variations and less customization. Very stupid comment! Pay more and do less doesn't equal smart, or better quality!

posted on 25 Jun 2012, 05:45

217. dsDoan (Posts: 229; Member since: 28 Dec 2011)

Since you're so keen on hard facts, I've got some for you:

The reason Android users don't use WiFi is because they have had LTE since January of 2010. Depending on where you live, LTE speeds can be in excess of 30 Mbps, which is faster than most public wifi, and faster than the average home internet connection. We don't need WiFi because we have something even better.

iPhones on the other hand are forced to use slow-ass 3G, therefore they are reliant upon WiFi to get any type of good data speeds.

You don't use WiFi out of choice; you use WiFi out of necessity.

posted on 24 Jun 2012, 00:56 8

5. protozeloz (Posts: 5396; Member since: 16 Sep 2010)

I've said before, I rarely use wifi on my device, and I know how to operate my phone quite well, anyways don't think they should take this numbers to make such an assumption, but rather work on a study to prove their hypothesis.

I don't fully buy the "cheap android" theory, saying those customers are not tech savvy what stops them from getting a free 3GS? and if the rumor about the Razr Maxx beating the iPhone in Verizon could indicate many android users are buying strong devices, could be sales rep at their finest.

oh I can smell the trolls commenting any moment without reading calming is a fact

posted on 24 Jun 2012, 00:57 26

6. Whateverman (Posts: 3262; Member since: 17 May 2009)

'Android users are "not tech savvy,'

First Android was "just for nerds", and now Android users are not tech savvy. Motorola just sold a sh*t-ton of Razr Maxxes but "Android users are getting cheap and free phone and have no loyalty to the platform"? I've owned 5 Android devices since 2009 after switching from a Storm 2, so I'm not sure what it takes to be loyal to the platform nowadays but I think that qualifies. I use the web, I use wifi, hotspot, Bluetooth, I know how to update my phone, root it, and even add custome ROM... So I think I am pretty tech savvy.

So who the heck took these surveys? No one ever asked me any of this!

posted on 24 Jun 2012, 09:51 5

64. tedkord (Posts: 11689; Member since: 17 Jun 2009)

Android users generally don't have loyalty, in that we'll go to whatever the best platform for us is. If WebOS had taken off, and had some compelling choices, I could just have easily gotten one of them.

I don't have brand loyalty or platform loyalty - if you make the best product for me, I'll buy it when I need one.

posted on 24 Jun 2012, 11:43

74. Luuthian (Posts: 246; Member since: 09 Sep 2011)

That could be said of any kind of phone user though, which is another problem with the article. Droid users who currently like Droid are still loyal to the platform. They just recognize that one day they may potentially switch devices if something else comes along which they percieve to be better. Yeah, Apple tends to have moire devout followers. But even some of them would switch phones if they discovered a device that worked for them better.

Loyalty is a fickle thing. To blanket Droid users as an unloyal whole is very wrong.

posted on 24 Jun 2012, 12:53 1

82. tedkord (Posts: 11689; Member since: 17 Jun 2009)

I was just referencing brand loyalty - like we will only get a phone if it has Android.

I think you see a lot more of that with iOS, whereas we're very loyal as far as defending our current choice, but we would leave it without any issues if something else better came around.

posted on 24 Jun 2012, 13:00 2

83. thedarkside (Posts: 652; Member since: 30 Apr 2012)

i honestly think android, windows phone and iOS have pretty decent followers.

i on the other hand have an iPhone but i would consider making a jump to android.

posted on 24 Jun 2012, 13:36

88. Whateverman (Posts: 3262; Member since: 17 May 2009)

I agree there are some who have gone to other devices, but it's just not true to say Android users generally don't have loyalty. I've placed several hundreds and maybe even thousands of orders for people moving from one Droid to another. (I was a technician, not a sales rep. So I'd didn't place a lot of orders for new phones. But 99.9% of the time it was for Android to Android upgrades.) The article implies that people buy one Android device and can't bring themselves to buy another, which just isn't true. I looked at and was tempted by WP7 but just kept going back to what it doesn't have when compared to Android. My point is, you can't lump all Android users into this little box labeled "Unloyal, Cheap, and Non-tech savvy". Just as there are many types of ios, wp7, even WebOS users... There are different kinds I'd Android users as well that range from novice to expert.

posted on 24 Jun 2012, 13:53 1

93. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

You worked for Verizon which had no iPhone.

posted on 24 Jun 2012, 16:22

121. Whateverman (Posts: 3262; Member since: 17 May 2009)

Correction: I worked for Verizon, which had Blackberrys, Androids, Windows Phones, WebOS and eventually got the iPhone. And rarely did I sell an iPhone to someone who had an Android.

posted on 24 Jun 2012, 17:35

133. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Facts are against you as iPhone is by a large margin the best selling phone on Verizon. Obviously people are switching from android to iPhone.

posted on 24 Jun 2012, 18:03

142. Whateverman (Posts: 3262; Member since: 17 May 2009)

Correction: was the best selling phone. The Razr Maxx just beat it. Also take into consideration that many subs were waiting for the iPhone to come to Verizon before going to a smartphone. Once that happend, there were a ton of people ordering it. But I had more people going from a feature to an iPhone than people going from Android to iPhone.

But by far, the best calls were people going from Droid to iPhone and back to another Droid. For some people the iPhone just isn't enough.

posted on 24 Jun 2012, 18:46 1

165. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Fact the razr Maxx didn't beat it. That was an analyst guessing. No official numbers have been releases. Said that you ignore facts as usual.

posted on 24 Jun 2012, 18:57

172. Whateverman (Posts: 3262; Member since: 17 May 2009)

You're a sad little guy. You can never except that Apple is number 2. There is a fact for ya.

posted on 25 Jun 2012, 14:56

226. LOLpple (banned) (Posts: 86; Member since: 23 Jun 2012)

And where do you work taco? Entry level position at the local poop factory?

posted on 24 Jun 2012, 14:26 1

103. tedkord (Posts: 11689; Member since: 17 Jun 2009)

I'm sure that's all true, but it isn't blind loyalty to Android that brings them back. It's that the platform is still the best one for them.

My next phone will be the SGSIII, or if it comes out in time, the RAZR HD. That's only because they're the best options out for me right now. If there were a good WP8 phone or WebOS phone on Verizon right now, I could go with either. But, the sad fact is right now I have a choice of Android, Blackberry or iOS if I want a smartphone right now, and that's not even a choice.

I'm not going with the SGSIII because it's Android, just because it's the best smartphone available at this time.

posted on 24 Jun 2012, 16:39 1

125. Whateverman (Posts: 3262; Member since: 17 May 2009)

I agree, BLIND loyalty isn't an attribute for typical Android users. We want the best of the best and if a device comes up short we are very critical whether it's Android or not.

posted on 24 Jun 2012, 17:11

126. tedkord (Posts: 11689; Member since: 17 Jun 2009)

Exactly. Try to find anything nice about LG android smartphones from android users.

posted on 24 Jun 2012, 18:25

150. remixfa (Posts: 14255; Member since: 19 Dec 2008)

umm.. the G2X had an HDMI port. That could be useful for the right person. lol.

Thats all I got. :)

posted on 24 Jun 2012, 18:43

161. KingKurogiii (Posts: 5711; Member since: 23 Oct 2011)

i liked the G2x. it's stock builds of Android and Tegra II processor made it a very likeable device for a long time. it was very snappy. only the bugs kept it from really being great.

posted on 24 Jun 2012, 17:36 1

134. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Typical android users don't even know how to use basic functions on their phone

posted on 24 Jun 2012, 18:31

154. remixfa (Posts: 14255; Member since: 19 Dec 2008)

I see your moron trolling is back in full force. I guess your "growing up" and "have more important things to do than troll" BS didnt last too long. Did they fire you from mcdonalds? Poor poor taco.

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