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Samsung Epic 4G Touch buyer gets surpise after purchasing unit at Best Buy

Posted: , by Alan F.

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Samsung Epic 4G Touch buyer gets surpise after purchasing unit at Best Buy
An Android Central forum member made his way to the local Best Buy store in Riverside, California to buy the Samsung Galaxy S II, Epic 4G Touch. Of course, it is Best Buy's policy (as is the policy in every store) to sell you an unused handset. So while the rep was finishing filing out all of the necessary papers, the customer checked out his new phone and lo and behold, found a vulgar image in the gallery. The reps passed the phone around the store-ironically, they didn't seem to know that the device had actually launched that morning-until the store manager became involved.

The vulgar image (happy face added to protect rep's identity)

The vulgar image (happy face added to protect rep's identity)

The excuse the manager gave was, yeah, lame. He said that whenever new devices come in, the techs like to play around with them (obviously!) When asked about the picture on the phone, he said that it should have been deleted first, which of course, isn't really the point. Not exactly happy with the manager's response, the customer drove back to the store and spoke with a different manager who understood how serious a matter this really was. This manager apologized and said that this was not typical Best Buy behavior. She assured the customer that the rep pictured (his name is Victor, according to the customer) would be properly reprimanded and the customer would exchange the unit for a new one. Best Buy also threw in a $25 gift card. By the way, the first model was having problems charging up, so the customer was happy to make the exchange.

When we run happily over to the local store to purchase that hot new device, we always assume that the new device being handed over to us is indeed new. But as this story illustrates, you really never know if that hot new phone has been manhandled before you ever get a chance to use it. Has an incident like this ever happened to you? Drop us a comment in the box below!

source: AndroidCentralForum

45 Comments
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posted on 17 Sep 2011, 12:25 5

1. ZayZay (Posts: 571; Member since: 26 Feb 2011)


Best buy at it's BEST!

posted on 17 Sep 2011, 13:12 3

10. wolfordtw (Posts: 16; Member since: 17 Aug 2011)


He should be employee of the month

posted on 17 Sep 2011, 18:57 1

26. Goldeneye (Posts: 419; Member since: 22 Jan 2011)


"the first model was having problems charging up" here we go, another device full of hardware/software issues

posted on 18 Sep 2011, 10:47

33. downphoenix (Posts: 3165; Member since: 19 Jun 2010)


I doubt its true, it was probably the customer not being aware of how to plug in the charger correctly.

posted on 19 Sep 2011, 02:18

41. happy face (unregistered)


I don't think that the happy face is enough to hide that employees identity, he has a big ass tattoo on his left arm....

posted on 17 Sep 2011, 12:26 1

2. Droider (Posts: 24; Member since: 17 Aug 2011)


Wirefly does that all the time smh

posted on 17 Sep 2011, 12:37

3. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


Something is fishy with this story. Every phone I have purchased has come out of inventory sealed from the factory and the sales rep used either a box cutter or penknife to cut through the seal so that they could open the box to set-up the phone. This was the same process for the HTC Flyer that I purchased from Best Buy....

Maybe Best Buy was selling a demo unit as new? If so, the customer should have got more than a $25 gift card....

posted on 19 Sep 2011, 02:31

42. Ic00 (unregistered)


man...i have to tell you how speechless I was as watching my gf opening HTC phone and samsung galaxy tab box without even
touching and breaking the seal, and then put it back like it was never been opened. Believe it or not, I watched with my own eyes!

posted on 19 Sep 2011, 11:32

43. Troy (unregistered)


Best Buy would not sell a demo unit as new. I am sure what happened is that the unit was opened so that the employees could check the device and see how it performed and looked. After it was open someone must have placed it back with regular inventory by accident. I always buy my phones at Best Buy and have never had an issue in doing so. When the Galaxy S II releases for At&t I will go to Best Buy to purchase it.

posted on 20 Sep 2011, 14:04

44. Winfly (unregistered)


Says the Best Buy rep.

posted on 17 Sep 2011, 12:37 7

4. ArmageddonX (Posts: 96; Member since: 11 May 2011)


This totally doesn't surprise me. Best Buy has probably the worse customer service on the planet.

posted on 17 Sep 2011, 12:43

5. Jeepinainteasy (unregistered)


They are always used at some point. It's the (time period) money back guarantee. I have a techy friend who buys ever single phone on his network. He buys if at full price tries it out and returns it.

posted on 17 Sep 2011, 12:54 1

6. biggles (Posts: 222; Member since: 15 Oct 2009)


That's all? I thought maybe someone was surfing porn. Although, it may not have been returned in that case - LOL.

posted on 17 Sep 2011, 13:00 4

8. Alantef (Posts: 288; Member since: 14 Sep 2011)


you should have seen phones that get returned with porn on them (home made that is)....wow...some nice videos I've seen...and some.....gross but makes the day fun

posted on 17 Sep 2011, 12:58

7. Alantef (Posts: 288; Member since: 14 Sep 2011)


if the person in the picture was fried how is that his fault???...and not the person taking the picture?..but yea every cell phone store opens up new phones and rips them apart and resales them as new and even my store does it but only sales it if its the very very last one but we are always sure to master reset the phone.....best buy has no excuse for this....and only $25 gift card i would have been after way more than that with these big companies... don't give me an reason

posted on 17 Sep 2011, 13:15

11. KParks23 (Posts: 639; Member since: 13 Oct 2010)


I was thinking the same thing how is it the guy in the pics fault.. I do the same thing when random ppl take pics of me I hate that. I would of gotto more than 25 bucks tho I know that that's not even gas money to drive back lol.

posted on 17 Sep 2011, 13:22

12. Alantef (Posts: 288; Member since: 14 Sep 2011)


yea i hate my picture taken (look at my profile picture for example lol)...so middle finger f**k you dude ya know!....it should of been the person who HAD THE PHONE!!! the same thing would have happened if he was just standing there with a bible in his hand....no matter what she was bringing the phone back because it wasn't new

posted on 17 Sep 2011, 13:10

9. RORYREVOLUTION (Posts: 3109; Member since: 12 Jan 2010)


at least he can buy one. No sprint best buy Wal-Mart all don't even know when they are f**king getting it. Waiting and waiting

posted on 17 Sep 2011, 13:36

14. ZayZay (Posts: 571; Member since: 26 Feb 2011)


We are waiting for our shipment hopefully monday. There losing me money and Sprint money.

posted on 17 Sep 2011, 13:29

13. clevername (Posts: 1436; Member since: 11 Jul 2008)


WOOOOHOOOWOOOOHOOO Riverside California!
Sorry, hometown excitement....
Anyway, the manager prolly asked victor who took the picture and they were reprimanded too. Unless victor took the no snitch route...which I doubt.

posted on 20 Sep 2011, 17:24

46. moreclever (unregistered)


Seriously? they don't know which employee has the big ass tat on his forearm so they have to ask someone who it is? you riverside people must be slow.

posted on 17 Sep 2011, 13:36 1

15. me (unregistered)


Why not erase the picture and let it go?! That man probably got fired because someone had to be an asshole and claim the picture is sooooo vulgar, like they never saw a middle finger before!!! The fact that it came this far to make it on this site just makes me sick. People just love making other ppls lives harder

posted on 17 Sep 2011, 14:02 1

16. nb2six (Posts: 298; Member since: 27 Apr 2011)


its not that the picture was one there, it's that they sold a supposed "brand new" device to someone, when in fact it was no longer brand new. The factory seal had already been broken and the phone had been used prior to the person who actually bought it started operating it.

posted on 17 Sep 2011, 14:14 3

17. RORYREVOLUTION (Posts: 3109; Member since: 12 Jan 2010)


Exactly. Who wouldn't be upset that they bought a brand new phone with a two year contract attached to find out some idiot worker decided to screw around and play with it. Who's to say they didn't drop it or they didn't damage it in some way. I even heard it doesn't even charge so obviously it was damaged. In a business you must be professional with your customer because as an employee you are representing that company and the customer will view the company negatively

posted on 17 Sep 2011, 16:31

18. Steve88 (unregistered)


Too bad assholes like you don't get used phones like this. There will always be morons like you blaming victims. You sound like an Obama voter.

If you read beyond the picture issue you would have read that the person who got this "used" phone sold as new, also had charging issues.

Btw I'm sure this was an isolated incident, yeah right. About time they got caught messing with phones and selling them as used.

posted on 17 Sep 2011, 17:31

19. Mooooo (Posts: 212; Member since: 27 Aug 2011)


The smiley isn't that a Walmart thing not a Best buy thing.

posted on 17 Sep 2011, 17:42

20. shakeitup (unregistered)


Lmao I totally work at that store and I know exactly who that is. Wow wonderful.

posted on 17 Sep 2011, 21:28

29. Michaelbolton (unregistered)


Me too. And wow. I can't believe we are on the news! But for really bad stuff, it makes us look bad and those guys are some bad eggs.

posted on 17 Sep 2011, 17:49

21. Whateverman (Posts: 3271; Member since: 17 May 2009)


There is an epidemic of fake outrage going around now a days. People get pissed instantly over everything, start calling managers and calling people assholes over the slightest little thing. This is no big deal to me. I'd check the call logs, and if not satisfied with the codition of the phone I would have brought it back too. But I would have gone directly back to Victor, instead of immediately looking for a manger. This could have all be taken care of descretely without becoming PA news.

posted on 17 Sep 2011, 18:11

24. StevenH (unregistered)


That guy in the picture was also a victim. They should get the idiot who used the phone and took the picture. He was probably getting harrassed by the idiot with the phone so as a response he flip him a finger and the idiot took a picture of it. The idiot then intentionally left the picture on the phone so someone can buy the phone and see it.

Yes its not professional but it was done in private away from public view of the store.

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