it should have been deleted first, which of course, isn't really the point. Not exactly happy with the manager's response, the customer drove back to the store and spoke with a different manager who understood how serious a matter this really was. This manager apologized and said that this was not typical Best Buy behavior. She assured the customer that the rep pictured (his name is Victor, according to the customer) would be properly reprimanded and the customer would exchange the unit for a new one. Best Buy also threw in a $25 gift card. By the way, the first model was having problems charging up, so the customer was happy to make the exchange.
When we run happily over to the local store to purchase that hot new device, we always assume that the new device being handed over to us is indeed new. But as this story illustrates, you really never know if that hot new phone has been manhandled before you ever get a chance to use it. Has an incident like this ever happened to you? Drop us a comment in the box below!