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T-Mobile is removing customers from old plans with grandfathered benefits without asking them first

T-Mobile is not letting some customers keep their old plans.

By Anam Hamid

Published: Jul 31, 2025, 2:16 AM

13comments

T-Mobile is going to migrate customers on older plans to Go5G Plus, according to messages received by customers, as well as an update on its own website.

Per The Mobile Report, most customers on the Magenta Plus, MAX, ONE Plus, and Sprint Max plans are being moved to Go5G Plus. Customers will be migrated to the equivalent Go5G plan, meaning Magenta Plus and MAX customers will be shifted to Go5G Plus, while segmented plans such as 55+ and First Responder will be moved to a similar Go5G Plus version.

The base ONE plan with Plus promo hasn't been affected. It isn't clear if ONE customers will remain enrolled in the KickBack program, which was killed in 2018.

The company has justified the move by saying that customers who have been upgraded to Go5G Plus won't have to pay extra while enjoying benefits such as better deals on device upgrades, 50GB of hotspot data and more high-speed data in Canada and Mexico.

Customers who were protected by the original price lock guarantee and not impacted by price increases aren't being migrated. Instead, only the customers who saw their prices go up will be moved.

T-Mobile has a dedicated support page on its website about the change.

Customers weren't asked for consent before the change was made, and they have been told that no action is required on their part. The change will go into effect on August 13.

T-Mobile claims that it has taken this step to reward loyal customers and has assured them that they won't be losing anything, and all their free lines, discounts, and other perks and benefits will remain intact.

Is T-Mobile doing the right thing by migrating customers to Go5G Plus?

Based on what we know, it doesn't look like customers will be losing out by being removed from their older plans. That's because after the recent wave of price increases, the older plans were no cheaper than Go5G Plus while offering fewer benefits. So, in a way, T-Mobile is looking out for customers by ensuring they get more for the same price.

That said, T-Mobile once promised that only customers had the power to change their plan, and it has broken that commitment by making this change. It doesn't help that there's no option to opt out.

More importantly, T-Mobile may be setting a dangerous precedent by forcefully migrating users to newer plans, making some wonder whether they will eventually be moved to a plan without taxes and fees included.

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.

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