Bah Humbug! Some Pixel users have yet to receive the December update

Bah Humbug! Some Pixel users have yet to receive the December update
The Google Pixel line is known for its outstanding photo processing and for being first in line to receive Android updates. And this month, Google announced that it will release a "Pixel feature drop" each quarter that will include new features and improvements to Android 10 powered Pixel units. But here we are nearly three weeks after the update dropped and according to Android Police, some Pixel users are complaining that they never received it. You might recall that last month, Pixel 4 owners had issues receiving the November update.

For the Pixel users who haven't be able to receive the December update, they are missing out on the monthly security patch, the functional patches that fix bugs and issues specific to certain Pixel models, and the first feature drop. Google had previously stated that Pixel users going to Settings > System > Advanced > System update > Check for update would always get the latest release no matter where their device stood in the queue. But when a Pixel 3 XL user complained to Google last week that he had yet to receive the December update, the response was "Updates are released in phases and you'll receive a notification once it comes through. Appreciate your patience."

There are many new features that Pixel users who haven't received the December security update yet are eager to add. These include the improved memory management that allows Pixel handsets to have more apps open at one time. Another feature will allow a blur to be added to photos already processed, even those that are years old. And with the update, those using video chat app Duo can blur the background if they so desire, and the camera can  always keep them in the center of the frame even if they are moving.

The next Pixel security and functional patch update is coming in less than two weeks and the next feature drop isn't expected until early March of next year.



1. maherk

Posts: 7064; Member since: Feb 10, 2012

I wish I haven't received it on my 3 XL, it has broken bluetooth sharing and I can't find a way to fix it!!

2. matistight

Posts: 1054; Member since: May 13, 2009

Lot's of failed sensors on mine were finally fixed on the Nov 5th update, hopefully the same will be for you in the Dec update!

10. maherk

Posts: 7064; Member since: Feb 10, 2012

The problem with mine is that the device scan page is always blank, shows nothing.

3. Alan01

Posts: 662; Member since: Mar 21, 2012

Try contacting google on the following website Regards, Alan

9. maherk

Posts: 7064; Member since: Feb 10, 2012

Will do. Thank you Alan.

18. Venom

Posts: 3981; Member since: Dec 14, 2017

P. S. You do know Pixel phones have the option to directly contact Google customer support for legitimate issues such as this one right?

23. maherk

Posts: 7064; Member since: Feb 10, 2012

I'm not sure if you can tell from my reply to Alan, but no, I had no clue I could do that.

4. meanestgenius

Posts: 22815; Member since: May 28, 2014 much for “first”. If it isn’t one bad thing it’s another with Googles Pixel line, smh....

19. Venom

Posts: 3981; Member since: Dec 14, 2017

Maybe if you actually "read" the article, you would have seen that there was nothing anywhere in the article that mentioned anything about being first.

25. meanestgenius

Posts: 22815; Member since: May 28, 2014

Maybe if you could actually comprehend what I’m talking about, you’d understand that Pixels are usually “first” with Android updates. The two go hand in hand, therefore my mentioning of “first” fits in this scenario. For someone that always claims others get so defensive and confrontational concerning the tech they enjoy, you sure are being exactly that.

27. meanestgenius

Posts: 22815; Member since: May 28, 2014

Oh, and if YOU actually read the article, you’d see that “first” was mentioned in the first sentence: “The Google Pixel line is known for its outstanding photo processing and for being FIRST in line to receive Android updates.” I capitalized “first” so you could see it clearly. You just proved that you either didn’t read the article and just saw my comment and went on the attack because it was me, or you literally ignored the fact that Google Pixels being first with the updates is in the first sentence.

5. jodeci888

Posts: 81; Member since: May 14, 2009

Ridiculous! This is why I didn't upgrade from my 3XL to a 4XL. I may buy a OnePlus 7T Pro McLaren.

6. mosincredible

Posts: 2; Member since: Oct 21, 2015

And here I am with a Note 10 Plus on Android 10 with December security. My how the tables have turned.

15. AbhiD

Posts: 885; Member since: Apr 06, 2012

And how many Note 10+ units across the world have Android 10 with Dec security patch? 100% ? NOPE! Way way lesser. Not to mention, how long did it take for your Note 10+ to receive Android 10 update? And how many of Samsung devices have received them? On the other hand, all pixel devices including years old ones have got their Android 10 update. So calm down before prematurely assuming things.

20. Venom

Posts: 3981; Member since: Dec 14, 2017

Right just tell my unlocked S9 that never received many updates despite being UNLOCKED for ALL carriers. Don't be ignorant.

7. Eldest_One

Posts: 1; Member since: Apr 22, 2012

Yep same here I have both a 3A XL and 3 XL. The 3 XL is yet to get the Dec update.

8. odemata

Posts: 1; Member since: Aug 01, 2011

Received mines couple of days ago.

11. Technerd420

Posts: 2; Member since: Nov 21, 2015

I wasn't able to get the December update on my pixel 3 a until I did a factory reset brought in my backup and then updated it. works just fine. Make a backup and then do a fresh install might fix those sensor issues

12. speedingcheetah

Posts: 98; Member since: Jul 22, 2017

I waited 2 weeks for the Dec update on my Pixel 3, never got it, Update button did nothing. Flashed it manually. its been fine.

13. zohaibar

Posts: 2; Member since: Sep 06, 2018

and yet i still have not received the device, bought it on bnh a week after release. meh

14. Mrmark

Posts: 429; Member since: Jan 26, 2013

i havent got mine yet

16. bucknassty

Posts: 1399; Member since: Mar 24, 2017

hmmm.... and samsung is terrible even though my note 9 has it's december update.. hmmmm

17. Vancetastic

Posts: 1883; Member since: May 17, 2017

Weird. I got the update on my 3a a couple of weeks ago. What gives, Google?

21. Venom

Posts: 3981; Member since: Dec 14, 2017

Yup. Received it already on my 3A. I actually got it on my 3A way before I got it on my 7.2

26. meanestgenius

Posts: 22815; Member since: May 28, 2014

Receiving an update first on a branded phone from the entity that controls the OS and releases the updates is nothing even remotely spectacular. My 7.2 has had far less issues than my Pixel 4 XL has had, and the updates on my 7.2 don’t break functionality anywhere near as much on it, if at all, as opposed to the opposite on my 4 XL.

28. morjoie

Posts: 1; Member since: Dec 26, 2019

Pixel 3 owner, unlocked with call service from T-Mobile. Still have not received the December update as of December 26. This delay hasn't happened before. I much prefer Android to iOS, but things like this make me think that a walled garden maybe isn't so bad...

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