Some Google Pixel 2 users haven't been able to use the rear camera on their phones

Some Google Pixel 2 users haven't been able to use the rear camera on their phones
Google is known for the computational photography it offers on its Pixel handsets. Thanks to the software it developed, Pixel users from the OG line through the Pixel 3a series can snap fabulous pictures even with just one camera on the back. (The Pixel 4 series, which has a  features a dual-camera setup). The Pixels are considered among the best, if not the best smartphone for still photography. But it appears that some Pixel 2 and Pixel 2 XL owners are having problems with their rear camera.

Recently, some Pixel 2 users took to Reddit and Google's Pixel Phone help forum to complain that the camera app on their phone was not opening. Some of the complaints date back to September's Android 10 update although others are related to the December security update. One Pixel 2 owner wrote that after installing the last security update for 2019 on his handset, opening the camera app results in it crashing every time. While the front-facing selfie camera still works, any app using the rear camera doesn't.

A number of possible workarounds failed; putting the phone into Safe Mode didn't help and neither did the dreaded factory reset. One Pixel 2 owner believes that the issue is related to an Auto Focus sensor, but even if this is the case, it isn't anything that a Pixel owner can fix on his own. And many are complaining about a lack of effort on Google's part to correct the problem. Some have managed to score a refurbished replacement unit but with the Pixel 2 series two generations old and most warranties expired, the majority of affected Pixel 2 owners could be out of luck. One Pixel 2 owner said that Google asked him for $180 to repair the device.

Our Pixel 2 XL has not been affected. Meanwhile, if the camera on your 2017 Pixel model isn't working, you can try to contact Google by going to Settings > Tips & support. Choose Phone to receive a call back from Google or Chat to message someone at the company.

Related phones

Pixel 2 XL
  • Display 6.0 inches
    2880 x 1440 pixels
  • Camera 12.2 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 835, 4GB RAM
  • Storage 128GB, not expandable
  • Battery 3520 mAh
  • OS Android 10
Pixel 2
  • Display 5.0 inches
    1920 x 1080 pixels
  • Camera 12.2 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 835, 4GB RAM
  • Storage 128GB, not expandable
  • Battery 2700 mAh
  • OS Android 10

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6 Comments

3. meanestgenius

Posts: 23138; Member since: May 28, 2014

So, the main reason to use any Pixel smartphone (it’s camera, because the fast software updates normally break something on the phones), is not functioning for some Pixel 2 users.....show of hands by anyone that’s surprised that one of the smartphones in the historically bug ridden Pixel line is having issues again? Anyone? Didn’t think so.

4. Vancetastic

Posts: 1968; Member since: May 17, 2017

I'm shocked. Also, Blackberry phones are overpriced, etc...

5. meanestgenius

Posts: 23138; Member since: May 28, 2014

Lmao!

6. Venom

Posts: 4133; Member since: Dec 14, 2017

Well if you're a Nokia user who isn't "biased" then you would have to worry about a broken charging port and other issues that are mentioned quite often on the Nokia forums.

7. meanestgenius

Posts: 23138; Member since: May 28, 2014

Lmao considering the fact that you are a “biased” Google fan, it’s no wonder that you are here running interference for Google and the plethora of issues they’ve been having with their Pixel line that’s been mentioned all over the internet.

1. MsPooks

Posts: 377; Member since: Jul 08, 2019

Hardware failure, most likely. It's like the Nexus 6P battery fiasco: no amount of placebo software measures could overcome junk batteries. Pixels get so many updates, that it's easy to try to correlate these failures with them.

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