Cracks are mysteriously appearing on the Apple iPhone X dual-camera glass cover

Cracks are mysteriously appearing on the Apple iPhone X dual-camera glass cover
Since January, a thread on the Apple communities discussion forum has been growing. It appears that the glass cover on the Apple iPhone X that protects the lens on both rear cameras has started cracking on a number of units. Now we know what you're thinking. Sure, if you drop the phone on a hard surface some glass will crack. And that would make sense except that the complaints came from iPhone X owners who insist that they have never dropped their expensive handset.

Apple charges $99 for an AppleCare+ covered replacement, and one poster on the aforementioned Apple communities forum said that the Apple Store wanted to charge him $549 for a repair not covered by Apple's warranty.

So if the phone isn't dropped, what could cause the cracks to appear? Some blame the temperature. Apple states that the iPhone X needs to be in an ambient temperature range of 32°F (0°C) to 95°F (35°C) while in use, and -4°F (-20°C) to 113°F (45°C) when at rest. Some of the posts on the forum were from iPhone X users that operated the phone in colder conditions than those specified by Apple, and found no damage whatsoever on their device.

Perhaps this is something that is not weather related. One Apple community member says "This obviously is a design/material flaw!" Whatever the reason for the cracks, Apple has been mum. Considering the bad publicity it received last week when it was discovered that the company knew in advance that the iPhone 6 and iPhone 6 Plus would bend, and that its decision not to use epoxy led to "Touch Disease" on the same models, Apple needs to be completely transparent about this new issue.


source: Apple

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2716 mAh(21h 3G talk time)

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67 Comments

1. iluvsonynokia

Posts: 161; Member since: Aug 27, 2013

ooops

37. Settings

Posts: 2943; Member since: Jul 02, 2014

#CrackGate Once again Apple proves that humans should adopt to their phones not the way around.

61. sgodsell

Posts: 7454; Member since: Mar 16, 2013

Look if it's not in a case, then it doesn't take a Rocket Scientist to figure out that the camera sticks out too much, so the first thing to take the punishment is the cameras. Naturally Apple will blame it on the customers, because they should have protected the iPhone X in a case.

45. cocoy

Posts: 463; Member since: Oct 30, 2015

Ooops it's the customers fault, they are careless. lol.

2. E34V8

Posts: 109; Member since: Dec 16, 2011

You are shooting with it wrong!

8. Finalflash

Posts: 4063; Member since: Jul 23, 2013

It's likely from cooling and heating too quickly. If you put glass containers in a fridge and then into hot water, the glass will break. This is probably the same situation since the camera glass is much more brittle because it's Apple's faux sapphire.

39. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Yeah, that's why he shouldn't keep his phone inside fridge /s

56. hmmm...

Posts: 81; Member since: Jun 05, 2013

I guess it depends on the type of glass. Even some cheap laboratory and cooking glass can be transferred from fridge straight to heating.

3. lyndon420

Posts: 6835; Member since: Jul 11, 2012

You get what you pay for. Uhmmm....wait...

7. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Yeah, they paid for an Apple device, this is to be expected. This is the company that invented a keyboard that dies to dust after all.

4. Guaire

Posts: 890; Member since: Oct 15, 2014

IMO charging $549 for thumbnail size piece of glass is much bigger news here. That's daylight robbery, but Apple fans had it coming with such a blind loyalty. No wonder Apple gets lionshare of the profits at the business. Those army of dumbasses made them filthy rich, yet they like to brag about how successfull Apple is like they are shareholders.

11. matistight

Posts: 997; Member since: May 13, 2009

You don't have to get it fixed for $549. You can run over the phone and it is still $549. If you get a tiny crack in the screen it costs $279 to fix on the iPhone X, I don't see you complaining about that!

29. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

"... Went to Apple Store this morning and was told to pay $549 to have it fixed." Which part of that quote didn't you understand?

58. Macready

Posts: 1824; Member since: Dec 08, 2014

No, if both front and back are history, you pay $549 plus $279.

60. matistight

Posts: 997; Member since: May 13, 2009

No you illiterate twig

5. RebelwithoutaClue unregistered

Guess the camera isn't what it is cracked up to be

12. aegislash

Posts: 1518; Member since: Jan 27, 2015

+11111111111 definitely.

13. Venom

Posts: 3732; Member since: Dec 14, 2017

Ok I admit, I laughed. That was funny, rebel guy.

25. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

You win the internet today.

35. Alan01

Posts: 627; Member since: Mar 21, 2012

Comment of the year so far. Regards, Alan

6. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

#crackgate, but seriously 549$ for repairs? Better get a new phone with that price. Bad Apple.

30. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Perfectly in tune with the new OnePlus 6 no? Lol

32. tedkord

Posts: 17417; Member since: Jun 17, 2009

Yeah, that'll show them!

9. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

The scandals are just piling on top of each other for Apple. I think it's safe to say that Apple's build quality through the years just hasn't been among the very best, as these scandals seem to happen way too often for Apple, while it hasn't happened nearly as often for other top brands. Furthermore, The fact that they require 549$ to switch out a tiny piece of glass is ridiculous. You could literally buy a Oneplus 6 for that kind of money.

19. rouyal

Posts: 1583; Member since: Jan 05, 2018

It could be worse. They could have complaints about dead spots on the touchscreen, camera light issues, or call drop/muting like the galaxy s9. Or various issues like the s8 had. The lense cracking isn’t that a huge deal, the price to repair it is though, so we can agree there.

41. tedkord

Posts: 17417; Member since: Jun 17, 2009

Deflector to the rescue!

43. mootu

Posts: 1530; Member since: Mar 16, 2017

There's plenty of problems with the X as well, maybe more than the S9. https://www.macworld.co.uk/news/iphone/iphone-x-problems-3639808/

53. whatev

Posts: 2333; Member since: Oct 28, 2015

I don’t know about you, but I see a wide variety of issues on the GS9 on this article, maybe you should do the maths https://www.androidauthority.com/samsung-galaxy-s9-plus-problems-fix-859473/ I saw a couple more on other sites but I think those above are enough

50. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

Every phone i've ever heard has had a tiny amount of people complaining about dead spots, which therefore also includes your beloved iPhone X. Furthermore, there hasn't really been any major camera light issues at all, or a major scandal over dropped calls. These are the kind of things you would expect to happen on a small amount of smartphones with every single smartphone ever released. I'm talking about larger faulths/scandals, which the ones you mentioned simply aren't, which is exactly why Phonearena hasn't reported on them, while they have reported on the recent iPhone issues, as they're much larger issues. Bendgate was a massive design flaw. Antenna gate was a massive design flaw. Touch disease was also one, and it was so large that even Apple acknowledge it, you know, the company who told people they were "holding it wrong" during the antenna gate. Then we have the battery scandal, where devices would shut down randomly as a result of subpar batteries. This was then followed by the scandal where Apple didn't tell people why they were randomly shutting down, even though Apple knew, as they equipped the phones with batteries that weren't powerful enough. They then made a software update to intentionally underclock Iphone user's devices, in order to stop them from randomly shutting down, but they didn't tell people, as people would buy new devices as a result of their current phone becoming really slow. I know this is kinda long, so i'm going to end it here, but it isn't my faulth. If Apple didn't have so many major scandals, then it wouldn't be so long. And i know that you're going to return with the Note 7, as that is the only major scandal Samsung has had in many years, but i'm fine with that, as Sasmung responded in a great way to it.

47. jojon

Posts: 435; Member since: Feb 11, 2014

…$549 will buy you a beautiful Android phone, issue gone

* Some comments have been hidden, because they don't meet the discussions rules.

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